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Modern Games and Technology Challenging ESRB's Effectiveness

The Entertainment Software Rating Board has been around for 15 years now, overcoming an ineffective start and a host of controversial events to become a fairly well-respected ratings agency. However, as this article at The Escapist points out, the world of video games is changing, and the ESRB does not seem to be adapting along with it. "The most pressing problem is the ESRB's reluctance to address online interactions. Seeing as we're moving more and more toward online and internet-enabled games, this inevitably limits the ESRB's authority as a ratings board. Although the ESRB rates the submitted developer content within online games, these ratings are always qualified by an important disclaimer: 'Online Interactions Not Rated by the ESRB.' To date, this has meant that the rating given to the designed game content doesn't cover chat and other forms of player-to-player communication. That's unfortunate, because the ESRB's intimate relationship with the game industry could provide it with a unique vantage point from which to evaluate aspects of online games that are beyond the purview of other would-be raters, including the quality of the game's moderation system, programmed restrictions on chat and known player demographics."

31 of 136 comments (clear)

  1. I don't see why this is a problem by Shadow+of+Eternity · · Score: 5, Insightful

    Every time someone takes their kids outside they run the risk of those kids being exposed to god knows what, I don't see how online experiences are any different.

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    1. Re:I don't see why this is a problem by nacturation · · Score: 2, Interesting

      The last sentence is the one to focus on:

      ... from which to evaluate aspects of online games that are beyond the purview of other would-be raters, including the quality of the game's moderation system, programmed restrictions on chat and known player demographics.

      It's like saying "Hey parents, we can't control what other people write on Slashdot, but they have a really decent moderation system." If (for those poor at comprehension, we call this a hypothetical statement) Slashdot offered parental controls to set the minimum threshold on your kids' accounts, they could conclude "While there is some nasty stuff when browsing at -1 which we have no control over, fortunately Slashdot offers you the ability to restrict your kids viewing to a much higher threshold and mitigate the risk of them reading material inappropriate for their age."

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    2. Re:I don't see why this is a problem by Shadow+of+Eternity · · Score: 4, Insightful

      Except that adds a whole new level of complication and liability onto things as people will always be trying (and successfully finding) ways to get around such a moderation system and all it takes is one frosty piss getting through to render the whole thing pointless.

      it's much better imho to simple leave it at "Multiplayer involves interacting with other humans you don't know anything about and have no control over, do so at your own risk." rather than giving some false sense of security.

      --
      A bullet may have your name on it but splash damage is addressed "To whom it may concern."
    3. Re:I don't see why this is a problem by AmiMoJo · · Score: 4, Insightful

      Moderation in online games does not work anyway. Even if you put a bad word filter in you can't stop people doing things like standing together in the shape of a swastika (Anonymous in Habbo did that) or taking most of their clothes off (the Million Gnome March in WoW).

      Online games are exactly like the real world. You have to look after your young children like you would when outdoors with them. Unfortunately many parents see video games like they see TV - a low cost babysitter.

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    4. Re:I don't see why this is a problem by BikeHelmet · · Score: 4, Informative

      Right, but some games are like walking into a strip bar, rather than going outside.

      Left 4 Dead.
      -Odds of encountering at least 1 hacker per day: 100%
      -Odds of someone calling you a homo cheating faggot fuckhead: 50%
      -Odds of people ragequitting if you beat them just one round: 25%
      -Odds of someone joining mid-game and unloading bullets into you until you kick them: 12.5%

      Okay, I made those percentages up, but it's still a pretty hostile environment. :P Quite different from say... an MMO like Champions Online.

    5. Re:I don't see why this is a problem by Inda · · Score: 4, Funny

      Looking at this from the side on console games. TAKE THE FRAGGIN' MICROPHONES OFF YOUR KIDS!

      90% of the time I get abuse it is from the high-pitched young. I don't even know how to respond to some of the things they say. I cannot be witty, agression doesn't work and swearing is pointless because they know more than I do, even if I'm more streetwise than the average 30-something.

      What is the teabagging thing too? I'm a man, they're young boys. What the hell are they doing to me after a frag? They're the quick ones to shout fag and gay. The mind boggles.

      The other 10% are drunk adults or meth-heads and I enjoy the banter with them. This should be promoted.

      --
      This post contains benzene, nitrosamines, formaldehyde and hydrogen cyanide.
    6. Re:I don't see why this is a problem by Grimbleton · · Score: 2, Insightful

      At our local library, we have a 14 year old who's constantly in there with his friends. We call him Swearing Kid. Guess why! Non-stop expletives, but nobody says anything to him (Well, I have, and my fiancee has, but everyone else seems to just sigh and shake their heads. They all probably tried and gave up, likely)

      Never with parents, nor any other adult supervision. He talks about the parties he's gone to, the drugs he's done, the girls he's fooled around with... At outdoor voice levels.

      Then there are a group of five (sometimes six) kids ranging from eight years old to eleven in our neighborhood who are constantly together, always outside, and seem to have no supervision aside from the occasional adult popping out from nowhere to scream obscenities at them when they do something mildly annoying (And then come out screaming again when they hear one of the kids swearing..) They have the run of the neighborhood, and absolutely mob my fiancee and I when we take the puppy out for walks, and they don't take "No, we're out for a potty break." as a deterrent most of the time.

      Parental supervision? Heh.

    7. Re:I don't see why this is a problem by V+for+Vendetta · · Score: 4, Interesting

      The problem is that I believe EVE-Online has a teen rating. However despite this teen rating there is no chat filter for content or language, the other day I cussed someone out in local for being a griefer using language most likely not appropriate for teenagers.

      I find it more problematic that I, as a German EVE player, playing a game of a company from Iceland, who's (main) game servers are hosted in the U.K., am greeted each time I log in with an U.S. American content notice.

    8. Re:I don't see why this is a problem by V50 · · Score: 2, Interesting

      My experience is somewhat different, but mostly because the only online game I've played really is WoW.

      In my experience in WoW, kids have been a real mixed bag. Some of the better players I've had in guilds have been 12-14, and so have some of the worst. In general, once someone is known to be a little kid, the ventspeak gets somewhat less "mature". It always feels weird, though, when you know your tank is 12 or so, even if he's doing a great job.

      I suppose my server (Lightninghoof) tends to be pretty good communitywise. Sure we have our share of dickheads, but much less than other servers I've played on. Probably because we're an RP server, for what that's worth.

  2. Good by Urd.Yggdrasil · · Score: 3, Insightful

    I for one am glad they aren't policing internet interactions in gaming, the last thing I want is game companies being forced to attempt to censor every bad word to kowtow to the ESRB for an M rating. As for all the companies that already attempt to do it, good luck with your stupid useless endeavor.

    Fu(K!ng n0o85!!1

    1. Re:Good by Machtyn · · Score: 2, Insightful

      I think a good solution, if they want to rate online interaction is as follows:

      Open: This defines an unmoderated forum. The user you may be playing with/against could be anybody from a 7 year-old girl to a 68 year-old pedophile. It could be some 13 year-old twerp with a "sailor's" mouth or a stuck-up nut-job.
      Moderated: There happens to be a moderator. All of the weird people may be kicked off the server if they show signs of societal deviance.
      Closed: Connection to multiplayer servers are by invite only.
      None: There is no multiplayer aspect to the game.


      What do you think?

  3. You have it easy by AdamInParadise · · Score: 4, Interesting

    1) The South Korea's Games Rating Board is supposed to certify every game.
    2) The Jesus Phone is finally about to be launched in South Korea and it will be widely popular for lots of reasons (you can trust me on this one).

    But because of 1), the South Korean AppStore will not include games... Now that's not keeping up with the times.

    --
    Nobox: Only simple products.
  4. I can't see how by Tukz · · Score: 5, Interesting

    I can't see how they would be able to rate online games.
    The fact of the matter is, they can only rate the underlying content of the game, not the interactions in the game.

    In a lot of games you can manipulate environment, and create scenarios which isn't covered in the rating.
    For example, make a NPC standing behind a cow and moving in a certain way, making it look like he is fornicating with said cow.

    There is no way they can rate against things like this. The above example may be harmless as it's only insinuating something sexual, however, it wasn't intentional in the game.
    Same thing can be said of online play.

    The moment you introduce human interaction, anything can (and will) happen.
    Spore got entire solar systems inhabited by several "races" of penis' for crying out loud.

    That's a pretty innocent rated game.

    So alternatively, all online interactions should be rated "M+: Enter at own risk".

    tl;dr: They can rate the underlying game, but cannot rate human interaction, and thus can't accurately rate online play, imo.

    --
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    1. Re:I can't see how by Shrike82 · · Score: 4, Interesting

      Exactly. They talk about how the ESRB can make these ratings based on censor technology, moderation schemes etc. but at the end of the day any game where you can interact with other players will go one of two ways:

      1) Chat and interaction will be free enough that people can be offensive, obscene or agressive

      2) Chat and interaction will be severely limited to avoid any potentially upset parents, so communication and interaction are likely to feel unnatural and clunky

      Generally speaking there will always be idiots out there who will go to great lengths to upset and offend others. How can the ESRB make a rating for online interactions with that in mind?

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    2. Re:I can't see how by IBBoard · · Score: 2, Insightful

      For example, make a NPC standing behind a cow and moving in a certain way, making it look like he is fornicating with said cow.

      And what's even worse with the idea of rating the online content is that a) it could be entirely perspective (i.e. from another angle there's nothing wrong with a cow over there and a man 'dancing' nearby) and b) everyone has their own little dirty imagination that can corrupt some fairly simple things.

      $deity help them if they ever did English Literature - from what my wife said then everything (like swords) seems to get drawn back to some phallic symbology, which completely messes up low ratings on fantasy games.

  5. I have my doubts by dFaust · · Score: 2, Informative

    including the quality of the game's moderation system, programmed restrictions on chat and known player demographics.

    As someone who works on a large website targeted towards children which has both chat and UGC with various systems around who you can communicate with, whitelists, moderation, etc. this seems very unlikely to prove useful. Our weekly lists of banned phrases show just how creative people can be with regular, every day words and their ability to use them in ways which while using no established slang still very clearly come across as harassing/derogatory/sexual, etc - and as noted, the demographics here are young children (hence I don't think there's much value in "known player demographics"). I think the only way they could truly rate a game with real-time interaction with other players is based on what types of interactions you can have (which could still be tricky).

    For instance - an online game of chess with no communication system, just the ability to make moves... probably pretty safe (though I'm sure someone will find a way to get creative with a horse and a queen). Whereas a game where you can run around and have the ability to duck - well, someone's gonna get tea bagged. But it all seems of limited usefulness, because very quickly you get to the point with your interactions where all bets are off - you'll end up with a very small segment of "safe" games with everything else being "at your own risk." Parents, et al are probably better off considering any game with online play "at your own risk."

  6. You know why? by pHus10n · · Score: 5, Funny

    You know why they don't/can't rate online experiences? Here's an example of World of Warcraft Trade chat when in a city:

    [2. Trade] Deringer: ANAL [Attack]
    [2. Trade] Arrtthhaass: ANAL [Corpse Explosion]
    [2. Trade] Treqir: ANAL [Injection]
    [2. Trade] Arrtthhaass: lol
    [2. Trade] Yosim: STFU an stay out of trade
    [2. Trade] Deringer: lol u have downs

  7. Anything is better than nothing. by ZackSchil · · Score: 5, Interesting

    They should just design a few tier labels to classify online interaction types.

    Controlled - Anonymous multiplay only. All user content must be approved. Chat limited to preset phrases.

    Friends only - Unfiltered user content and open chat from Friends Only.

    Unfiltered - Open online community. Supervision recommended under 17.

    That would at least let parents know what's going on in the game. It's a lot more informative than a simple: "Online interactions not Rated"

    1. Re:Anything is better than nothing. by Shrike82 · · Score: 4, Insightful

      That would at least let parents know what's going on in the game. It's a lot more informative than a simple: "Online interactions not Rated"

      Slightly off your point but relevant anyway: I think the sort of parents that pay attention to these ratings are smart enough to realise that online interaction has the potential to offend. It's the ones that buy an 18+ game for their 8 year old, then scream blue murder to the media/government when they walk in and see him screwing a hooker in a car that are the problem...

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  8. Why is that "unfortunate"? by Jane+Q.+Public · · Score: 3, Insightful

    Most gamers have come to consider ESRB as "the enemy", given the degree to which they disagree (which at times tends to be rather extreme).

    Why, then, should gamers (and by extension, game companies) welcome their expansion into intra-game communications? They're not the bloody FCC, and ORPG companies have been doing a pretty good job of limiting what can be sent (via text) to other players. And trying to limit spoken words in a game would do no good, because they would just bypass it with Ventrilo or some such program.

    Bye-bye, ESRB.

    1. Re:Why is that "unfortunate"? by BaronHethorSamedi · · Score: 3, Insightful

      Most gamers have come to consider ESRB as "the enemy", given the degree to which they disagree (which at times tends to be rather extreme).

      "Most gamers" consider the ESRB as "the enemy?" How so, and why? I'm a gamer over thirty years of age, and I have a child. I like the ESRB. I certainly don't think it's on its way out. I suspect the gamers who view the ESRB as "the enemy" are under twelve, and have conscientious parents.

  9. Rating for the sake of it? by war4peace · · Score: 3, Insightful

    Rephrasing ESRB's notice: "The Internet can be a dangerous place". Rating online gaming experience equals them attempting to rate my ability to understand this statement. Which they can't do.
    They're not lagging behind modern times, they're just flat-out telling us the truth: online interactions can't be rated.
    One would laughingly dismiss the statement saying "Accessing Internet via Opera is always safe" or "Yahoo Messenger rating: TEEN". It would be careless, stupid and would take away all trust in the company making those statements. So they wisely stay away of moving sands.

    --
    ...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
  10. Parental Involvement by Rhoon · · Score: 4, Insightful

    I have found that no rating or ruling agency (whether Government or Private) can replace the effects of parents who get involved with their children and actually attempt to understand what their kids are doing and who they're interacting with. I don't care what stamp or rating is put on the outside of the box, if I haven't researched whatever my children are doing, then I'd consider myself a failure as a parent, which is really what the underlying problem is here... not the fact that the ESRB doesn't rate online content / social interaction.

    --
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  11. Lazy parents... by LichtVonWahrheit · · Score: 2, Insightful

    Any responsible parent explores the games content on their own. Ratings are unreliable for any game where addons, mods, or online interaction are concerned.

    I still find it disturbing that little Billy's parents would go batshit crazy if he saw a female nipple, but couldn't care less if he was playing a game where the goal was to murder police officers.

  12. What a pointless article by PhotoBoy · · Score: 3, Insightful

    The article talks about rating online games based on their demographics and moderation systems, but I believe even that is pointless. Just look at Nintendo, I lost count of the number of hairy dicks people had drawn on the front of their karts in Mario Kart DS, and that game has no text or voice chat and no webcam features. No matter how many people you ban for inappropriate behaviour, there will always be someone new on the game ready to mis-behave.

    The ESRB can't rate online interactions and they're right not to try to do so. The only thing they should be doing is educating parents about the risks of playing games online and recommending that parents monitor who their kids are talking to in those games.

    1. Re:What a pointless article by bluefoxlucid · · Score: 2, Funny

      Sweet, I'm gonna get Mario Kart DS just so I can draw hairy dicks!

  13. When "fuck" gets score 5 by tepples · · Score: 4, Insightful

    It's like saying "Hey parents, we can't control what other people write on Slashdot, but they have a really decent moderation system." If (for those poor at comprehension, we call this a hypothetical statement) Slashdot offered parental controls to set the minimum threshold on your kids' accounts, they could conclude "While there is some nasty stuff when browsing at -1 which we have no control over, fortunately Slashdot offers you the ability to restrict your kids viewing to a much higher threshold and mitigate the risk of them reading material inappropriate for their age."

    Slashdot's policy would still be found deficient, as posts containing the word "fucking" still get moderated to (Score:+5, Funny) or (Score:+5, Insightful).

    1. Re:When "fuck" gets score 5 by EvilIdler · · Score: 2, Funny

      Slashdot's policy would still be found deficient, as posts containing the word "fucking" still get moderated to (Score:+5, Funny) or (Score:+5, Insightful).

      I'm fucking relieved the system works like that - my excellent karma is mostly built on posting variations of the word "fuck".

  14. It's very simple by Random2 · · Score: 2, Insightful

    The ESRB doesn't want to be forced into rating everything 17+ because some kid said fuck a few times. By not rating online interactions, they actually maintain some integrity to their ratings, whether people agree or disagree with them.

    As for parents wanting to know the 'online climate' of a game, that's bullshit. If you buy your kid an online FPS, you can expect there's going to be at least one guy who wants to cuss his head off at everyone. If you don't want your kids to experience that, then don't buy the game, or take it from them if they buy it. (Not like the kid isn't going to be exposed to profanity anyways, but this would be a parent obstinate about controlling their home environment).

    --
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  15. Re:The danger is chatting with persons unknown by IBBoard · · Score: 2, Insightful

    Online chat may expose may be exposed to all kinds of thoughts,

    I like the way you phrased that. My first thought was of right-wing nutjobs complaining that Command and Conquer (random game choice with "Reds" in it) should have a much higher rating because their kid has been playing it and had all of these "dirty", "immoral" and "disgusting" thoughts put into their heads about socialism, freedom, a world without religion and other such "bad" topics :D

  16. Scrabble... for adults only. by argent · · Score: 2, Funny

    Come on, one of the most notoriously funny quotes on bash.org is about someone caught cybering on a Scrabble website.

    NSFW

    SCRABBLE: Rated AO for sexual content! And that's not even counting a triple word score for "epididymis".