Slashdot Mirror
Cable Exec Suggests Changing Consumer Behavior, Not Business Model
Techdirt has pointed out yet another cable exec that just doesn't quite get it. Comcast's COO, Steve Burke, recently urged the TV industry to find ways to "get consumers to change" rather than figure out better methods to cater to demand. "'An entire generation is growing up, if we don't figure out how to change that behavior so it respects copyright and subscription revenue on the part of distributors, we're going to wake up and see cord cutting.' How many consumers, in any market, are focused on 'respecting' vendors' revenue streams? How, exactly, does he propose to effect this sea change? And why not just develop products that consumers will willingly pay for, rather than trying to change consumer behavior in such a fundamental way?"
If I was making 2.2 million dollars a year salary I would probably say exactly what my bosses wanted to hear, too.
slashdot: where everyone yells sarcastic metaphors to themselves to understand the issue
And make your money on touring.
Ask any IT professional what's the hardest thing to change?
User behavior.
Technology is supposed to make out lives easier, not the other way around.
"I'd rather be a lightning rod than a seismometer." -Ken Kesey
The sense of entitlement is sickening. No business has a right to make profit, and I certainly don't have to "recpect" their revenue stream. This generation grew up wanting certain things, the dinosaurs in the content industries refused to adapt and now people are used to getting music, movies, and games they want for free. There are now millions of people who will go their entire lives without purchasing much content, and they were created by the greed and incompetence of the RIAA/MPAA and friends.
If you build it, nerds will come. Soylentnews.org
I hereby declare that I'm willing to do exactly this for half that price!
Any takers?
Hello?!
And why not just develop products that consumers will willingly pay for, rather than trying to change consumer behavior in such a fundamental way?"
Because he feels the same way you do. You don't seem at all eager to adapt your behavior to the terms on which products are being marketed. You instead want to force the providers to change.
So, you don't want to change, you just want to do things your way and force others to change. The provider also doesn't want to change. They want to do things their way and force you to change.
Both parties want to give little and receive much. Consumers want to pay little and get lots of high quality content. Providers want to expend few resources in content provision and receive lots of money.
I'd say the two groups are more alike than different. One just has more members than the other.
I was all ready to pop out a funny, pithy comment like "Cable Consumer Suggests Changing Cable Exec", but decided to RTFA (yeah, stupid me, here, let me turn in my geek card ...), when I realized that it's just a bunch of manufactured hype. The Techdirt article that the Slashdot article is based on is based on is a piece of crap. Here's a link to the original article rather than the Techdirt regurgitation.
I get the feeling this guy is being quoted somewhat out of context. Techdirt goes on a rant about how the cable companies need to develop new business models, not just beat up consumers. From a quick glance at the www.broadcastingcable.com article, it appears that he's saying that if cable doesn't evolve their business models, they'll bet run over by internet-based content providers. The original article discussed targeted ad content and better-than-Nielsen viewing measurement as future directions cable could move in to improve their business model. So, yeah, the Techdirt guy has his head up his ass.
Now, with that being said, I'm sure that whatever "new" business models the cable companies dream up will largely consist of overcharging consumers, providing crappy service, and extending DRM tentacles into everything they touch, and hence won't really be seen as a win here on Slashdot, and certainly won't be all that different from their current customer abuse.
I prefer rogues to imbeciles because they sometimes take a rest.
I would have modded the story a troll, if possible. There are two ways of looking at things that are not contradictory. Changing business plans and changing consumer behavior. While he is proposing to change consumer behavior, obviously the only way he has to do that is through their product line up ( ie changing his business model). Like the whole super sizing of popcorn at movie theaters. its 4.59 for small (8 oz), 4.75 for a medium (12 oz), or 4.80 for a large(24 oz). The product is set up to sell a large volume of popcorn. If he made all sizes an equal price per oz, then that would likely change consumer behavior towards buying smaller sizes of popcorn. In fact the current model was designed to get people to buy popcorn at a high price, but think of it as a value. Tricky, huh.
So the business model will most definitely change, but most likely not in a way that will make any of us ( with brains ) happy. Then agian, I don't watch tv much. Already pulled that plug a while ago.
Well.. maybe. Or Maybe not. But Definitely not sort of.
I lived in a house for a year with six other 18-25 year olds.
We had no TV.
Well, we did have a TV, but you couldn't watch TV on it. It was rigged up to a PS3, Xbox, Wii, and when neccessary, laptops. We played games, watched downloaded films and TV shows, the odd youtube video, in fact on occasion and actual webpage. We'd get a hanking for a show, say Heroes, we'd download the whole thing in one slurp at watch it all. Come Halloween, it was Friday 13th marathon(Do not watch 4). The TV was not even rigged up to terrestrial channels. If I'd been so inclined, I would have set up a central server we could have all thrown our movies, etc onto. Bit of a missed opportunity now that I think of it.
I can actually remember sitting down to watch TV for a fews hours, or waiting for a good show to come on that evening, and I swear its like I'm remembering a past life. The idea to me now, of sitting down to watch TV for more than a half hour, sitting through all those ads, actually making my leisure time fit someones else schedule; this idea is by now a completely foreign notion. I cannot imagine doing it anymore, and I don't.
It's going to be very difficult to explain to the generation currently growing up exactly how we managed to waste so much time in front of the TV. If they see what we had to put up with, they're just never going to believe it. When the time comes, and they are asked to stump up $50 a month for such garbage, they are literally going to laugh in the face of the likes of Comcast. The notion of TV itself will be absurd to them, let alone paying for it. It will be as absurd to them as those old 1950's informational shorts are to us now.
This business model has perhaps, 20 years before the bottom falls out, and this article shows that the know it.
May the Maths Be with you!
the arrogance of the tech community at slashdot it quite astounding.. what makes you think you can really do whatever he does at half the price... I am not saying that this guy is great shakes but being the COO of a multi-billion dollar company is not an easy job at all and takes very different skills from being a tech whiz. Have you carried any revenue targets ever in your life ? This post has been marked funny but it is time that slashdotters understand that running a business is tough.
Some of us have done what he does, for 5-10% of his price. Beyond a certain point in the size of a business your actual roll, responsibilities and work load no longer increase, you delegate. Since he doesn't actually assume more responsibility by working at a larger company, then yes, some of us are capable.
It may be different if he was somehow going to be held to a higher standard, but he isn't, its just the opposite actually. If he fails, he will get treated no differently than I would. Actually thats not true, he has a golden parachute and someone else would be more than happy to hire him elsewhere, ignoring his failure, because he 'knows people'.
Being the COO of a multi-billion dollar company is no different than being the COO from a multi-million dollar company, contrary to what you would expect.
Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
Easier, even. With a multi-million-dollar company, it's small enough that if you screw up, you might bankrupt the company. That means that you have to be at least moderately familiar with what's going on in the company. With a multi-billion-dollar company, you have a dozen divisions that are each multi-million-dollar companies, each run by someone who has to think the same way.
Up a tier, however, the management of each division is left to the VP for the division. Half the time, the CEO doesn't even know what the company makes. It really doesn't matter at that level. They just have to know enough to understand what the VP means when they ask the VP why the division is losing money and when they expect to get back on track, or at least enough to know if they're getting a snow job from their underlings....
Tell you what, put me in charge of such a cable company at 10% of this clown's salary. I'll show you how it's done. The right fix for cable companies is to tear down about ten layers of management between the top brass and the people who know what's going on, spend money on building out data infrastructure further, and finding new services to offer that make your offerings more attractive. I have many ideas for new services that I'd roll out if I were running a cable company, any one of which would make a huge difference in users' lives and would significantly cut down on piracy by doing so. Of course, the notion of piracy when you have a cable signal coming in at a flat rate is absurd anyway, and always has been....
Check out my sci-fi/humor trilogy at PatriotsBooks.
The arrogance of the business community is far worse. How can anyone honestly believe someones skills could be worth 2.2 million per year? Are his skills really that rare? Or maybe it's because big business leadership is an exclusive club where friends reward friends with huge sums of money?
I assure you I could run a multi-billion dollar company at least as well as some CEOs have in the past few years (I could manage to put it into a steep decline, not a precipitous one), and I'd charge less.
"When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
Shakani,
In china, there are 1,200 equally qualified people to the executive in question. With such a gross oversupply of talent, the only reason we are paying these bozo's extra is that the current shareholder laws have removed all shareholder power to do anything about it.
Likewise, with regard to the article, there is an *ENORMOUS* amount of entertainment. This presents two problems for the potential consumer.
a) Most of us are able to spend, maybe, $200 to $400 a month on entertainment. Filling an Ipod would take $10,000. Do the math. Consumers are not going to cripple their life to fill an ipod. They will find a way around that price point. Once they *lose* the songs on the ipod and are asked to lay down ANOTHER $10,000 for the same songs- they get really pissy. yet this is the primary goal of the entertainment industry- rental payments anytime you use any entertainment until "forever-- less one day".
b) On the flip side, the sheer amount of entertainment is exploding. I spent 3 hours the other night just watching homemade stuff for free on Youtube. And there were a couple hours spent watching Star Wreck. There are cable stations with real programs, there are multiple real programs, which I'll never see. I ruthlessly trade down to less expensive entertainment and, in many cases, simply wait 6 to 8 months and get the same entertainment for pennies legally. The price of entertainment is not supportable-- too many people want our entertainment dollar.
She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
That's why you go to Harvard or Princeton or Yale. It's not for the education. It's for the contacts.
My blog. Good stuff (when I remember to update it). Read it.