Verizon Doubles Early Termination Fee and More

An anonymous reader writes "If you buy a smartphone through Verizon, be prepared for an increase in the early termination fee. Verizon is doubling the phone-subsidy to $350. What's more, is that Verizon also actively charges customers for accidental data transmissions of as little as 0.02kb. 'They configure the phones to have multiple easily hit keystrokes to launch 'Get it now' or 'Mobile Web'—usually a single key like an arrow key. [...] The instant you call the function, they charge you the data fee. We cancel these unintended requests as fast as we can hit the End key, but it doesn't matter; they've told me that ANY data--even one kilobyte--is billed as 1MB. The damage is done.'"

Comments

Verizon: "there's a scam for that".

[argent]

Don't want to use the data service? There's a scam for that. Want to upgrade your phone? There's a scam for that. No matter what you want to do, we'll get your money. Because there's a scam for that.

Re:Verizon: "there's a scam for that".

[Moof123]

Charging for incoming text messages: Scam
Charging for data service without a verification nag: Scam
Seeing an iphone/droid user wander into oncoming traffic: Priceless!

Re:Manage these features online.

[Man On Pink Corner]

As much as I can bash Verizon for their gestapo-like moves in other areas, at least they've given us the tools to completely disable features like these through account management online.

Cool. I never really understood what "Stockholm Syndrome" meant until now.

RUN AWAY FROM VERIZON WIRELESS!

[mcrbids]

Please, for the love of God and all that is decent in this world, steer clear of Verizon Wireless!!!

I am a Verizon Wireless customer. They make "horrible customer service" sound like something to aspire to.

They haven't been able to get my bill "right" for months. Every single month there are random charges tacked on, that they cannot explain when I call. Until recently, they've cancelled these charges with good apology. But now?

I have two phones suspended because they are lost. Originally, I was told I could suspend them indefinitely. Then I was told that I could only suspend them month-by-month. Then I was was told I could suspend them three months at a time. Now, they're telling me that I can only suspend 6 months per year. None of which was mentioned when I asked up front, and none of which is ever consistently said after the fact.

So I decided to buy out the contract. Get this: Not only are they're charging me for two months' service for two phones I don't even have, they're charging me for an entire two months of service for both of those two phones AFTER the contract has been cancelled by being bought out!

If you are ever, EVER tempted to go Verizon, RUN LIKE HELL OUT OF THERE. They make a pack of lying vultures being eaten by a horde of hungry lawyers seem friendly!