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Senate To Air Findings In Web "Mystery Charge" Probe

CNet reports on hearings scheduled to open tomorrow in the US Senate on mysterious charges on thousands of consumers' credit cards. The Senate Committee on Commerce, Science and Transportation has been investigating online loyalty programs, which shoppers encounter (often with little comprehension) on the sites of online retailers such as as Continental Airlines, FTD, and Classmates.com. "At the center of the federal probe are Webloyalty, Affinion, and Vertrue, companies that make 'cash-back' and coupon offers to consumers and charge them monthly fees to enroll in their loyalty programs. ... In August, as the government's investigation rolled on, Webloyalty announced that it would alter its ads to require that consumers 'enter the last four digits of their credit or debit card to confirm' they wish to pay the membership fees. Last week, Affinion made similar changes. During the hearing, when the Senate committee is expected to make public the results of a six-month investigation, it will also likely say the alterations made by Webloyalty and Affinion don't go far enough. "

3 of 120 comments (clear)

  1. Happened to me by dbet · · Score: 4, Informative

    I got a mysterious charge on my credit card. I looked up the company, and the only info I could find was hundreds of people complaining about that same company, and also some theories about how they were able to get people's credit card numbers (sites they're affiliated with, etc.). They were also "uncontactable". My bank had no trouble removing the charge, but to be safe I canceled my card and had a new one issued.

  2. Re:It's a mystery by Old97 · · Score: 4, Informative

    The "dubious" sites are well known legitimate businesses who pass your credit card information to their "partners" without asking your permission. So unless you consider all commerce on the internet to be "dubious", you've misunderstood the problem. Imagine if you used your credit card at a brick and mortar Best Buy store and they signed you up for AOL based on your signature on the charge slip - without explaining first what they were doing and insuring you understood. Oh, yeah, they've done that too.

    --
    Very often, people confuse simple with simplistic. The nuance is lost on most. - Clement Mok
  3. Re:Could be fixed with a simple law. by Archon-X · · Score: 4, Informative

    GP doesn't know what he's talking about.

    Firstly:
    Both VISA and MC do not allow 'Cross Sales' between different merchants - that is, passing your CC to another merchant.

    Now, these rules exist, but are not enforced, typically unless a merchant is abusing them [IE, selling the data, passing it on without disclosure, etc]
    About 3 months ago MC came down hard, and started enforcing its rule, due to a large amount of abuse (probably relating to this incident)

    Visa is also currently in talks of shutting down / rolling up abusive merchants - they met in Europe about it about 8 days ago.

    Secondly:
    To hold, store, re-use or transfer CC information, in theory you have to be PCI compliant, which is a fairly stringent process that ensures everything is encrypted, etc, CVV data isn't held [or if it is, you need a higher level of compliance] - security of the networks, machines, sites, etc are all tested.

    Now that doesn't stop your gas station owner (or anyone that doesn't care about CC rules) from taking a copy of the info - but outside of that, this is very strictly controlled.