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Apple Voiding Smokers' Warranties?
Mr2001 writes "Consumerist reports that Apple is refusing to work on computers that have been used in smoking households. 'The Apple store called and informed me that due to the computer having been used in a house where there was smoking, [the warranty has been voided] and they refuse to work on the machine "due to health risks of second hand smoke,"' wrote one customer. Another said, 'When I asked for an explanation, she said [the owner of the iMac is] a smoker and it's contaminated with cigarette smoke, which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honoring warranties if the owner is a smoker.' Apple claims that honoring the warranty would be an OSHA violation. (Remember when they claimed enabling 802.11n for free would be a Sarbanes-Oxley violation?)"
Can this actually be legal? Smoking is ( currently at least ) legal, so how can they penalize a smoker?
---- Booth was a patriot ----
That said, I can always tell when a computer I'm working on has a smoker for an owner. The smoke leaves a yellowish to brownish residue. Dust sticks to it. In the worst case I can recall seeing, cooling slots were blocked by congealed fuzzy crap.
It's nasty, and I can see it contributing to component failure in bad cases.
Having worked on many Macs that were owned by smokers, I'll bet that this particular one was clogged to hell with ash and nicotine stains. Seriously. I've had some iMacs from smokers that smelled nasty, but were still relatively clean inside. Then I've seen iMacs that were utterly DISGUSTING on the inside. Every inch clogged with ash, the whole thing stained...ugh. We had to take it out back with an air compressor. No warranty on that one. I specifically asked Apple's techie tech support about that one (SPS) and asked if EXCESSIVE buildup of cigarette residue was cause for a warranty violation. They said yes and that if that thing had come into a repair depot, they'd have refused to work on it.
Bottom line: I seriously doubt this thing just smelled a bit like cigarettes. It was probably revolting, yellowed, and filled with ash.
They've also refused service on devices where their litmus indicator shows signs of turning pink (http://discussions.apple.com/thread.jspa?messageID=9214797, http://www.cnn.com/2009/TECH/04/14/smart.phones.buggy/index.html, http://techgeist.net/2009/09/apple-iphone-abuse-detection-sensors-abusing-2/). It sounds like they're still looking for more excuses not to honor their "warranty."
I won't be buying any more Apple products.
For once I am pleased with Apple's quirky business policies.
In addition to being a biohazard, enough smoking over time by many people seems to actually deposit a greassy residue on the inside of the computer parts, like the heat sinks, integrated circuits, fan blades. I used to be the IT administrator for an office of a dozen people, back when it was somehow allowed to smoke indoors in the office while you work. And the style was for everyone to smoke. As a non smoker I was a minority, and had to put up with working in that mess.
But for the computer parts, after about six months the parts looked as though someone had sprayed them with PAM cooking oil, and then dusted with ashes. All chunder stuck on fuzzy layer of dust bunnies, and "that" smell of 1000 cigarettes. We went through a lot of computers because of the lack of ability for the parts to cool themselves with the ambient air circulation inside the cases.
So my fendangled point was, it is not fair for Apple, or any computer company to have to honor warranty claims for computers that were subjected to the abuse of a smoker, as the hardware was subjected to environmental conditions that was not in any of the designed intended use. For example, if I put my computer through a dish washer, they would have the equal right to not honor my warranty claim, as I 'intentionally damaged' it in much the same way. I would like to see other companies start doing this too.. Buy a car? Did you smoke in it ? Oh, now it has no resale value, sorry.