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Apple Voiding Smokers' Warranties?

Mr2001 writes "Consumerist reports that Apple is refusing to work on computers that have been used in smoking households. 'The Apple store called and informed me that due to the computer having been used in a house where there was smoking, [the warranty has been voided] and they refuse to work on the machine "due to health risks of second hand smoke,"' wrote one customer. Another said, 'When I asked for an explanation, she said [the owner of the iMac is] a smoker and it's contaminated with cigarette smoke, which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honoring warranties if the owner is a smoker.' Apple claims that honoring the warranty would be an OSHA violation. (Remember when they claimed enabling 802.11n for free would be a Sarbanes-Oxley violation?)"

7 of 1,078 comments (clear)

  1. I don't blame them by Colin+Smith · · Score: 1, Troll

    I moved into a house previously owned by a smoker. Almost got nicotine poisoning just from touching the wallpaper...

     

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  2. As a nonsmoking apple fan by nurb432 · · Score: 1, Troll

    I'm insulted, and appalled. What is next, refusing service if you have ( legal ) things they don't approve of on your drive ( like porn? )

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  3. Re:Even if in the agreement. by Like2Byte · · Score: 1, Troll

    What amazes me is that smokers believe that their right to smoke trumps everybody else's right to breath fresh, clean air.

    I am, clearly, a non-smoker and I personally take offense to cigarette smoke. If a computer came into my possession that reeked of cigarette smoke, I'd refuse to work on it, too. Give it to a smoker to fix...in a separate building.

    Let's get serious here. Whose upset that these computers, besides their owners, are not being fixed? Cigarette smokers. If smokers want to fix computers that were in smoker's houses, let the smokers fix them. I mean, God Damn, people! Listen to yourselves! Smokers are actually offended that non-smokers do not want to fix their smelly, second-hand hazardous smoke-filled PCs. What a misdirected sense of entitlement smokers have.

    There isn't a compelling reason for non-smokers to place their health at risk because of a group of people who will not heed medical advice to stop smoking.

  4. Re:Smokers are repulsive by tomhudson · · Score: 1, Troll

    Disgusting is not a legal reason to void a legal contract.

    Maybe it falls under "abuse" or "smoke damage". If the machine is so disgusting that it's sticky to the touch on humid days, smells like the inside of an old tavern, and wheezes every time you turn it on, it's been abused by too much smoke.

    Read your insurance policy - I'm sure it mentions "smoke damage" somewhere. And all warranties mention abuse.

  5. Re:parent != troll by hairyfeet · · Score: 1, Troll

    Don't forget those pissy shitty babies! I say we ban all babies, let those fuckers rot in the house! Nobody wants those nasty things around, and they spread disease, much more than smokers! Do you want the Swine Flu?

    Seriously this nanny government shit is getting ridiculous. If the founding fathers would have seen what whiny little spoiled pussies were gonna do to their freedoms they would have thrown the constitution in the fire and started over. And as for Apple? If it ain't in the contract sue their ass! Ask for 50 times the cost of the laptop, and use part of your settlement to buy a nice Win7 laptop. No contract clause? Sue away baby, yeah!

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    ACs don't waste your time replying, your posts are never seen by me.
  6. Re:Good for apple by riggah · · Score: 1, Troll

    Now that smokers are the minority, I don't think so.

    So, your argument is that once a group is a minority, it's suddenly ok to discriminate against them? It's ok to breach a contract because the individual is part of a minority in the population? I might be able to get on board with your argument if you hadn't made that incredibly ignorant statement.

  7. lead? asbestos? by farble1670 · · Score: 1, Troll

    would they have to honor the service contract if the laptop was exposed to abestos, lead dust, or <insert favorite toxic agent here>? most people i think would say no.

    just because billions of people willingly subject themselves to nicotine each day doesn't change the fact that it is a carcinogen. IMHO, and in the opinion of most western countries, the average person has a right to avoid being subjected to carcinogens.

    yes, flame on with counterexamples, but in general that's the way things are moving.