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No More Fair-Price Refund For Declining XP EULA
mark0 writes "Getting a fair-price refund from Amazon or Asus after declining the Windows XP EULA appears to be a thing of the past. In contrast to reports from the US and the UK from earlier in the year, Amazon simply refuses and provides information to contact Microsoft. Asus is offering US$6. Despite being confronted with publicly available information about the real OEM price of Windows XP Home Edition being $US25-US$30, Asus replies, 'The refund price for the decline of the EULA is correct in it being US$6. This price unfortunately is not negotiable. I do apologize for any inconvenience this may have caused. Please be assured that it is not ASUS intentions to steer you away in any which way.'"
Or to put it another way: suppose the consumer returned the entire computer. Should he be only given the wholesale price of the entire computer back? Or should he get what he paid for it?
Obviously he should get what he paid for it. Returning a component of the computer should work similarly. Just because the retail-price-as-a-component of Windows is hidden within the price of the whole thing doesn't make it equal to the wholesale price. If the components of the computer cost $500 wholesale and he paid $1000, he should also get twice the wholesale price of Windows if he returns it.
Actually, there is something similar that occurs in software, called "bit rot". The older a piece of software is, the more security vulnerabilities have likely been found in it, making it a bigger and bigger target so long as it is in continued use (obviously, now that Windows 9x's user base is about 3 dozen people, they're not much of a target anymore).
This is true of MacOS X, Linux and Windows. If you install a new copy of Fedora 8, you are going to have a ton more security patches to apply than a recent Fedora 12.
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Take them to small claims court instead. They'll quickly learn that it's cheaper to provide a full refund than to pay someone to show up in small claims court.
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If I buy a new car, when I first put the key in the ignition, does a notice pop up saying: "you must agree to the terms of use of the engine before you can start it"?
At a conference on the west coast, an industry insider told me that MS basically gave ASUS XP for free (as part of a deal to FUD Linux). That means that ASUS may be loosing money on this "refund".
Oh, and it also means that ASUS will sell out easily, which makes me interested in ignoring their products.