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Bing Cashback Can Cost You Money

paltemalte writes "Microsoft and various retailers have teamed up to bring you cashback on purchases made via Bing's price comparison feature. There is a little snag, though — it seems that when you have a Bing cookie living in your browser, some retailers will quote you a higher price than if you come with no Bing cookie in your system."

46 of 333 comments (clear)

  1. Hehe by cptdondo · · Score: 5, Funny

    Deal with MS, get screwed.

    Nothing to see here, move on....

    1. Re:Hehe by pegdhcp · · Score: 4, Insightful

      It is slightly more userfriendlier(ish) than Google. And more importantly, MS pushing it as the default search engine in recent incarnations of IE, thus (l)users might start to think Bing=search engine, like they do in IE=Internet equation (Postel is turning in his grave). But the answer to your main question is "No it is not useful". Also I might add that, I would prefer Google to have my search patterns stored. At least they (seemingly) are not going to need to sell their shares to MS, with the current financial position.

    2. Re:Hehe by Antiocheian · · Score: 3, Interesting

      Actually IE was "The Internet".

      Bing is OK. I've tested it sometimes and gave me good results, sometimes better than Google. Google is too targeted by SEOs, for examples when searching for reviews one has to skip over a few results to find the meat. There is actually a service called Give my Google back which filters those SEOed sites.

    3. Re:Hehe by Hyppy · · Score: 4, Insightful

      The difference is that Google's market share (~65%) has been earned through having a superior product, where most of Bing's current market share (~10%) can be easily attributed to the search engine being forced on unsuspecting IE users.

  2. "Is this legal" is the wrong question by Shadow+of+Eternity · · Score: 4, Insightful

    The right one is "Will people finding out cost more than lawsuits if it isn't legal". If the answer is yes, don't do it, if no then go on ahead.

    --
    A bullet may have your name on it but splash damage is addressed "To whom it may concern."
    1. Re:"Is this legal" is the wrong question by Shadow+of+Eternity · · Score: 3, Interesting

      This is microsoft we're talking about, I don't think any non-physical action is even CAPABLE of hurting them at this point. They've just got too much money to harm by anything short of either a standard oil style breakup of the company.

      --
      A bullet may have your name on it but splash damage is addressed "To whom it may concern."
    2. Re:"Is this legal" is the wrong question by TubeSteak · · Score: 4, Insightful

      The right one is "Will people finding out cost more than lawsuits if it isn't legal". If the answer is yes, don't do it, if no then go on ahead.

      Since when is simple price discrimination illegal?
      It isn't like the website is charging you more based on any legally recognized actionable causes.

      --
      [Fuck Beta]
      o0t!
    3. Re:"Is this legal" is the wrong question by tomhudson · · Score: 5, Funny

      The right one is "Will people finding out cost more than lawsuits if it isn't legal". If the answer is yes, don't do it, if no then go on ahead.

      Since when is simple price discrimination illegal?
      It isn't like the website is charging you more based on any legally recognized actionable causes.

      Americans with Disabilities Act (ADA). Because anyone using Bing cashback at this point is obviously mentally handicapped.

      Oh-oh ... incoming chair ... BING!

    4. Re:"Is this legal" is the wrong question by mysidia · · Score: 5, Insightful

      Well, what's illegal is deceptive business practices.

      They claim to be offering a cash back if you utilize Bing, which implies a discount, where in fact, they are charging a higher price upfront to Bing users and creating a deceptive impression that the cash back is providing a discount of their normal price.

  3. Instead of complaining, game the system. by ZackSchil · · Score: 5, Insightful

    Find out what sites go higher and what sites go lower in quoted prices. Fake a cookie to maximize savings or delete it altogether if it gets you a uniformly higher price.

    That's the behavior I'd expect from /. . None of this Newsweek / Dateline NBC alarmist "They're using COMPUTER MACHINES to scam us!!!" Get on it, people.

    1. Re:Instead of complaining, game the system. by Mechanized+Elf · · Score: 3, Informative

      Taking the time to "game the system" is also a cost. What I expect from /. is astute agitation and bad PR for large players who try to game us.

    2. Re:Instead of complaining, game the system. by unix1 · · Score: 4, Insightful

      There! He knows that clearing his cookies solves the problem. Why all this bullshit about being tainted for three months and being afraid to use their service to write a bloody blog post? Does he think the "oh noes teh bing cookeez" are going to trash his blog and kill his hamster too?

      He knows, but most people have no idea what cookies are, much less how to "clear" them. So, after reading the article, now you know how most people are getting screwed by some vendors claiming they are getting the customers a discount going through Bing when in fact it could be costing them money.

      Also, now that you know, and if you would consider getting Bing cashback at some point in the future, you'd be likely to check if the vendor was charging you more just because you arrived from Bing.

      Does everything have to be spelled out for you?

  4. Disclaimer: TFA author works for a bing competitor by Anonymous Coward · · Score: 5, Informative

    I read the article; the author works for Bountii which also directs users to places to shop for things. What the article describes is one retailer specifically inflating prices of things when a user comes from Bing. That same retailer could just as easily do the same for links from the author's own site, Bountii. They even go as far to state "At Bountii, we do our best to make sure we always show the lowest available price at a store." It just seems a bit disingenuous to me I guess.

    So 'ButterflyPhoto.com' is slime; thanks, got it.

  5. Credit Cards? by Anonymous Coward · · Score: 4, Informative

    Sounds like the hidden credit card tax. Everything you buy is a few cents extra to cover credit card costs. Then you get "rewards" for using your card. Meanwhile everyone else gets 'gypped' 2 cents. Yes, it is different, but still similar.

    1. Re:Credit Cards? by Jafafa+Hots · · Score: 5, Funny

      Not to mention the hidden "parking lot" tax. Just as it costs retailers money to take credit cards, it costs them money to have parking space. They fraudulently present this as "free parking" when in fact the cost is hidden in the price of the goods.

      Then, drivers think they're getting "free" parking when they aren't, and non-drivers such as myself who have never once used a parking space are 'gypped' untold amounts of money.

      And don't even get me started on those leeches who use the so called "free" shopping carts...

      --
      This space available.
    2. Re:Credit Cards? by noidentity · · Score: 3, Interesting

      Sorry, but you're wrong, at least for Texas (I've seen mention of similar laws for other states, but only verified them for Texas). Also, look how the government conveniently excludes itself from this restriction. I also thought that there was no way surcharges could be illegal, that surely it was just in the contract between the merchant and the card processor, but I shouldn't be surprised at the reach of government these days.

  6. Comment removed by account_deleted · · Score: 4, Informative

    Comment removed based on user account deletion

  7. Come on, it's obviously the store that's shady by Edgewize · · Score: 5, Insightful

    This has nothing to do with Microsoft. From the article: Butterfly Photo set a three month cookie on my computer to indicate that I came from Bing.

    So, a disreputable web site is setting a cookie when you click on a sales link. How is this Microsoft's fault again? What does this have to do with Bing?

    A/V and photography stores are notorious for ripping off customers, both in-store and on-line. Surprise surprise, you can find these disreputable sites using search engines. Trying to blame this on Bing is like trying to blame your phone book for recommending a sketchy car mechanic.

    1. Re:Come on, it's obviously the store that's shady by Edgewize · · Score: 3, Informative

      They aren't even suppressing this article! They suppressed a previous article where he meticulously detailed a flaw in the cashback system without giving MS a chance to fix it.

      This whole thing is ridiculous and nothing but anti-Microsoft / anti-Bing bashing.

  8. The first thing that came to mind... by rcolbert · · Score: 5, Interesting

    ...are the notorious 'employee discount codes' that vendors such as Dell and other have employed. A few years back I was looking to buy a new LCD and had a Dell in mind when I remembered my company had a discount code. So I dug it up, and used the instructions provided to logon to the 'discount' site (the mechanics of doing so may be different today.) To my surprise, I found that the 'discounted' price of the monitor was several hundred dollars more than just the plain ol' Dell site. WTF? How do you advertise a code and process as a discount, and then the merchandise therein is actually priced higher than your regular price from your main site? I'm glad I double checked before hitting the purchase button.

    1. Re:The first thing that came to mind... by jesseck · · Score: 5, Insightful

      I worked for a national healthcare system which offered a Dell employee purchase program. My wife wanted a pink laptop, and I quickly found out I could get a better deal on a regular "sale" from Dell than the "12% employee purchase program discount" could ever give me. They're scams, which attempt to con people into thinking they are getting a deal.

  9. No surprise ... price variations based on cookies by gordguide · · Score: 4, Interesting

    No surprise ... price variations based on cookies ... is old news. I remember reading about how cookies resident on the user's machine can cause different quoted prices to appear years ago ... probably five years ago at least. I was able to test it at the time using two browsers with different cookie loads. It's definitely happening. Come to think of it, I'm pretty sure it was a /. story years ago that first mentioned it.

  10. soo... by mnemonic_ · · Score: 5, Funny

    Did anyone else notice the story submitter's alias links to a sex toy shopping site?

    1. Re:soo... by Anachragnome · · Score: 4, Funny

      Nice catch. Most interesting.

      You deserve a cookie.

  11. Name change required, and all will be fine by syousef · · Score: 3, Funny

    My top suggestions are:

    Badda-BING

    and

    Kerr-Ching

    --
    These posts express my own personal views, not those of my employer
  12. That's for the fake transactions exploit. by Valdrax · · Score: 5, Informative

    You went to all that trouble to transcribe the PDF without reading the summaries noting that it had to do something else entirely? The takedown letter was for explaining a mechanism to post fake transactions to Bing Cashback, which could reasonably be described as telling people how to exploit Bing for money.

    This is completely separate from telling people that merchants charge Bing customers more.

    --
    If it's for-profit but free, you're not the customer -- you're the product (e.g., the Slashdot Beta's "audience").
  13. Is Microsoft Inflating Bing's Numbers? by Anonymous Coward · · Score: 3, Interesting

    I just had occasion to visit a Microsoft developer's website earlier today. Very rare event, believe me.

    After browsing, I always clear out my cookies.

    I went nowhere near the Bing "decision engine." But lo and behold, there was a cookie for "bing.com" in my cookie cache before I cleared it.

    So, is Microsoft inflating Bing's numbers? Visit any Microsoft site, and you get a Bing cookie counted as a search on Bing? What gives?

    1. Re:Is Microsoft Inflating Bing's Numbers? by Mia'cova · · Score: 4, Interesting

      MSDN's search is powered by bing. So... no surprise?

  14. Re:Doesn't work for me by silencrasdf · · Score: 4, Insightful

    Same here, I get the lower price with or without cookies. Seeing as the article was written by a Bing competitor it's a way for them to get exposure.

    * Step 1: Write article saying M$ is evil
    * Step 2: Submit story to /.
    * Step 3: Profit!

    Doesn't matter if it's true or not

  15. Re:Reminds me of Amazon by Raistlin77 · · Score: 3, Informative

    I never heard of that. Besides, why would Amazon need to rely on a browser's cookie to identify returning customers when Amazon requires customers to have an account with them and be logged in before purchases are made?

    Because if simply logging in or out changed the prices, you'd know right away something was amiss. If it was cookie-driven, then it would not rely on you having to login and Amazon could always show you the inflated price regardless of your login status.

  16. Re:Reminds me of Amazon by bennomatic · · Score: 4, Funny

    I'm sorry, but your typo made me laugh.

    --
    The CB App. What's your 20?
  17. Re:Reminds me of Amazon by MushMouth · · Score: 3, Informative

    That wasn't exactly it, Amazon was testing different price points for items and set a cookie to make sure once your price point was set it remained. However some people noticed if they cleared their cookies they would get a lower price sometimes. The people who got a higher price didn't really have much to say about it. In the end everyone got charged the lowest price even if they thought they were paying the higher price.

  18. Re:MS Liability? by Korbeau · · Score: 3, Interesting

    Could MS be liable in a class action lawsuit if it explicitly offered or otherwise encouraged this practice? This story could have teeth.

    What makes you think that MS encourages a practice that makes prices LESS appealing using its search engine?

    I'm more inclined to believe the official statement that it was a mistake (i.e. item went on sale at some point but got updated wrong in the Bing index).

    Maybe the shop was truly giving an higher price but that's a totally absurd practice. I would have understood if they had given a price that with the 2% cashback was the same than without (the price appears the same to the costumer and the shop cashes more in), but 50 bucks more?! Also, change a price under 699$ to go above the psychological 700$ level?

  19. It is? by Weaselmancer · · Score: 3, Interesting

    It is slightly more userfriendlier(ish) than Google.

    How is that even possible? Google is a plain white web page with a text box and a logo.

    --
    Weaselmancer
    rediculous.
    1. Re:It is? by 93+Escort+Wagon · · Score: 5, Insightful

      After the search is where it gets better. The results pages on Bing are way better, and have even caused a stir at Google.

      In what way? During the brief period I tried Bing, I was thoroughly unimpressed.

      Giving me relevant results is the ONLY thing I care about with a search engine. Bing didn't do as well as Google - end of story. If it had done as well as Google, I still wouldn't have cared - it'd have to provide better results for me to even care.

      --
      #DeleteChrome
    2. Re:It is? by bickerdyke · · Score: 4, Insightful

      Rule of thumb:

      All great things are simple, but not every simple thing is great.

      --
      bickerdyke
    3. Re:It is? by gmhowell · · Score: 5, Funny

      He could explain to you why you are wrong, but unfortunately, /. won't let him post his .ppt explaining it.

      --
      Jesus was all right but his disciples were thick and ordinary. -John Lennon
    4. Re:It is? by CGordy · · Score: 4, Informative

      Easy.

      Set your UA to googlebot. Unless the site author has done something really tricky, you see the full page.

    5. Re:It is? by Fred_A · · Score: 3, Insightful

      Me too, but they can learn if they want to. And competition can only be good for the search engine market,

      Presumably, competition is usually good.

      assuming it happens on a decent level.

      Ah, sorry, that's where your theory fails.

      --

      May contain traces of nut.
      Made from the freshest electrons.
    6. Re:It is? by CAIMLAS · · Score: 3, Informative

      When I tried bing, it not only didn't give me relevant results, but it stuck me with ads as the first several links - without disclosing the fact that they were ads. It tricked me, and I clicked on one. That is reprehensible behavior, and not the kind of thing I'd expect from a large multinational corporation. I equate that kind of behavior with shady porn sites and the like.

      I might add, Google isn't half as good as it was years ago - tech info has become increasingly difficult to find, and any qualifiers (+, -, quotation marks) don't seem to work as well at finding the results as they used to, either. I'd love to use their old search algorithms; that's what made them popular in the first place. They were, in all likelihood, search routines for geeks, by geeks. Only in recent years have they become more "user centric", making geeky things less relevant.

      --
      ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
  20. Good luck with that by Weaselmancer · · Score: 3, Insightful

    The US Department of Justice can't even successfully hit them with an antitrust suit. Microsoft settled, and then laughed off the settlement. Or else we'd have those APIs at the very least, wouldn't we?

    --
    Weaselmancer
    rediculous.
  21. Really? by AliasMarlowe · · Score: 4, Informative

    After the search is where it gets better. The results pages on Bing are way better, and have even caused a stir at Google.

    In what way does it get better? I tried Bing a few times, and its results on many test queries were roughly equal to Google's. On some queries, Google was definitely better than Bing. In no case was Bing better than Google. I just compared Bing & Google again with two simple searches to see if there was any substance to your claim, and there was not. Google still has the edge.

    The first search was: tilt-integral-derivative. The two engines gave quite similar results for such a clear unambiguous and uncommon term. This implies they are spidering with similar coverage.

    The second search was: colonel shakespeare -william. Google's results were clearly more relevant. This implies that Bing's ranking algorithm is still not as good as Google's. Try it with other searches where the search terms are quite common and one occurs overwhelmingly in an unwanted context. Bing borks them.

    --
    Those who can make you believe absurdities can make you commit atrocities. - Voltaire
  22. Re:Transcribed PDF from Microsoft Legal by selven · · Score: 4, Informative

    And here's the offending message (it doesn't even reveal much):

    I’ve never bought anything using Bing Cashback, but the balance of my account is $2080.06. Apparently, I placed two $1 orders on January 24th of this year, and spent another $104,000 on October 24th. Let’s see how these transactions might have “accidentally” got credited to my account.

    First, we need to try to figure out how transactions get into Bing Cashback. Microsoft posted some documentation here. The explanation of how a merchant reports transactions to Bing starts on page 20. Merchants have a few options for reporting, but Bing suggests using a tracking pixel. Basically, the merchant adds a tracking pixel to their order confirmation page, which will report the the transaction details back to Bing. The request for the tracking pixel looks something like this:
    https://ssl.search.live.com/cashback/pixel/index?
    jftid=0&jfoid=<orderid>&jfmid=<merchantid>

    &m[0]=<itemid>&p[0]=<price>&q[0]=<quantity>
    This implementation, while easy for the merchant, has an obvious flaw. Anyone can simulate the tracking pixel requests, and post fake transactions to Bing. I&rsquo;m not going to explain exactly how to generate the fake requests so that they actually post, but it&rsquo;s not complicated. Bing doesn&rsquo;t seem to be able to detect these fake transactions, at least not right away. The six cents I earned in January have &ldquo;cleared,&rdquo; and I&rsquo;m guessing the remaining $2080 will clear on schedule, unless there is some manual intervention.
    Even if Bing detects these fake transactions at some point in the future, the current implementation might have another interesting side effect. I haven&rsquo;t done enough work to say it with confidence, but a malicious user might be able to block another user&rsquo;s legitimate purchases from being reported correctly by Bing (I only tried this once, but it seemed to work). Posting a transaction to Bing requires sending them an order ID in the request. Bing performs a reasonable sanity check on the order ID, and will not post a transaction that repeats a previously reported order ID. When a store uses predictable order ID&rsquo;s (e.g. sequential), a malicious user can &ldquo;use up&rdquo; all the future order ID&rsquo;s, and cause legitimate transactions to be ignored. Reporting would be effectively down for days, causing a customer service nightmare for both Bing and the merchant.
    Based on what I&rsquo;ve found, I wouldn&rsquo;t implement Bing Cashback if I were a merchant. And, as an end user and bargain hunter, it does not seem smart to rely on Bing Cashback for savings. In our next blog post, I&rsquo;ll demonstrate some other subtle but important reasons to avoid using Bing Cashback.

  23. Front-end for Wolfram Alpha. by SgtChaireBourne · · Score: 4, Informative

    After the search is where it gets better.

    Not really. After re-branding Live Search as "Bing", to leave the baggage associated with the old name, they also struck a deal so that Bing is a front-end for Wolfram Alpha plus whatever Live Search might have had. So to get those results unmodified, you don't have to go through M$ filter, you can go straight to Wolfram Alpha skipping the middle man. Not difficult.

    There are even meta-search engines that can cross-search both Google and Wolfram Alpha for you. For Firefox there is the Goofram add-on which lets you search both at the same time. If you're on Opera, Safari or Chromium, there are also search customization options there, too.

    --
    Beta is broken and the link to classic doesn't work. Stop wasting our time or there won't be anybody left here.
  24. Slimy Bountii by bigtallmofo · · Score: 4, Interesting

    I'm no user of Bing, but it was pretty obvious reading the article that this guy has an axe to grind against Bing. First he supposedly finds a security flaw that enables you to game the system, uses that security flaw personally and posts for others how to do it on his site and now he's posting about this.

    And to top it off, he's a competitor. Pretty slimy.

    --
    I'm a big tall mofo.
  25. Re:Disclaimer: TFA author works for a bing competi by Jeff+DeMaagd · · Score: 4, Informative

    Not surprised, camera shops are one of those things that are commonly operated by scammers. Camera scammers tend to give you a low price for the camera, but try to make you pay extra for the battery that was already included. Sometimes they sell units with no domestic warranty (gray market), and sometimes they won't sell you the camera unless you buy extra warranties or extra accessories. If you refuse to buy the things, they might just not sell it to you. Or just take your money and run.

    Check this shop's ratings at resellerratings.com: http://www.resellerratings.com/store/ButterFly_Photo