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Microsoft Invents Price-Gouging the Least Influential

theodp writes "In the world envisioned by Microsoft's just-published patent application for Social Marketing, monopolists will maximize revenue by charging prices inversely related to the perceived influence an individual has on others. Microsoft gives an example of a pricing model that charges different people $0, $5, $10, $20, or $25 for the identical item based on the influence the purchaser wields. A presentation describing the revenue optimization scheme earned one of the three inventors applause (MS-Research video), and the so-called 'influence and exploit' strategies were also featured at WWW 2008 (PDF). The invention jibes nicely with Bill Gates's pending patents for identifying influencers. Welcome to the brave new world of analytics."

34 of 259 comments (clear)

  1. Well... by cheesybagel · · Score: 5, Insightful
    Bill Gates also used to think his MSN proprietary network paywall would have more success than any silly Internet thingie. What he fails to realize is than in an Internet era, where price information travels rapidly, prices converge towards fixed prices. Not this drivel.

    Isn't this a business method patent?

    1. Re:Well... by Anonymous Coward · · Score: 5, Insightful

      It think the point of this patent is that those people who are "less influential" will not have the means to tell the world they have been ripped off.

    2. Re:Well... by Anonymous Coward · · Score: 5, Insightful

      When you have many "less influential" people talking to each other and complaining about the same thing, you suddenly have an "influential" mob

    3. Re:Well... by Tom · · Score: 2, Insightful

      in an Internet era, where price information travels rapidly, prices converge towards fixed prices.

      Sorry, you're 10 years behind. That's the original theory, but capitalism has since evolved away from the silly "free market" concept.

      Or have you seen the price of Windos "converge" in any meaningful way? Have you missed the article a few stories down about price fixing in the LCD market? The many other examples of price manipulations?

      The thing about this patent is that "price information" itself is manipulated. Your price information is meaningless to me, because I can not get it. When the price information is about different prices on the seller side, we as buyers can go to the cheaper seller. But this patent is about changing prices on the buyer side. There's not a whole lot the buyer can do, and since he doesn't have any market reactions available, there's no converging influence.

      --
      Assorted stuff I do sometimes: Lemuria.org
    4. Re:Well... by StuartHankins · · Score: 2, Insightful

      And what about people who try to be anonymous? Will the prices for them act as a "list price" -- a price so high no one pays it, except for those unwilling to give up their anonymity? This sounds like bad news.

  2. Should fail due to prior art. by Sebilrazen · · Score: 5, Insightful

    I'd swear that's what the merchandise bags they give out at movie premieres are. The celebrities get stuff free, wield their influence over those susceptible to influencing who rush out and buy it. $0->$x.

    --
    "There are no facts, only interpretations." --Friedrich Nietzsche.
  3. Patentable? by Bel+Riose · · Score: 2, Insightful

    I can't believe, that some pricing strategy is patentable. Is this a joke (I'm a layman in such matters)?

  4. seems dangerous by Trepidity · · Score: 5, Insightful

    Approaches like this are pretty direct attacks on why free markets work. Almost all classical and neoclassical economic theory assume things like the existence of a supply/demand price curve, availability of pricing information, etc. If you have some nutty system where price curves aren't really defined beyond an individual level, prices aren't widely available, etc., all the usual pricing signals, resource allocation by the "invisible hand", etc., get a lot more muddled, and probably begin to break down.

    Of course, that's certainly a reason I can see Microsoft wanting it: finding ways to profit other than "make a good product and compete fairly on the open market" is their modus operandi.

    1. Re:seems dangerous by physicsphairy · · Score: 2, Insightful

      If you have some nutty system where price curves aren't really defined beyond an individual level, prices aren't widely available, etc., all the usual pricing signals, resource allocation by the "invisible hand", etc., get a lot more muddled, and probably begin to break down.

      Companies already have all sorts of way to optimize price models besides looking at a supply demand curve so as to pick one point of intersect. Coupons and discounts allow you to charge more for wealthier individuals, who are less conscerned with spending their Sunday afternoons clipping newspapers. Charging less for over-the-weekend flights means you are effectively able to set higher prices for business trips. Those Pepsi-codes that give people prizes effectively makes Pepsi cheaper to the consumer based on his/her willingness to invest some extra time in winning contests.

      And overall this is no different than paying Michael Phelps $x-million to appear on a box of cereal, except now the $x-million is being distributed to somewhat more ordinary people who act as local rather than national advertisers.

    2. Re:seems dangerous by Tom · · Score: 4, Insightful

      Approaches like this are pretty direct attacks on why free markets work.

      Yes, they are. Surprised to see a direct attack on the free market by a convicted monopolist? ;-)

      Nobody, and I'm serious on that, not the most convinced communist, not the most radical islamic fundamentalist, hates a free market as much as major corporations. Pretty much everything that determines a free market is an obstacle towards their ultimate goal: Unlimited, guaranteed profit.

      I'd have thought after the financial crises more people would've noticed.

      --
      Assorted stuff I do sometimes: Lemuria.org
    3. Re:seems dangerous by ISoldat53 · · Score: 2, Insightful

      This is why reviews on Angie's list, CNET, Slashdot, Amazon and the like are getting more important. When you make a report on something like Angie's List you can influence many more people than your lowly ranking as an end-user would normally indicate.

  5. How is this any different than now? by NoYob · · Score: 2, Insightful

    [0004]The described implementations relate to social marketing. One technique identifies potential buyers of a product where the potential buyers belong to a social network. The technique determines a price to offer the product to individual potential buyers that considers both influence of the individual potential buyer within the social network and overall revenue from sales of the product to the potential buyers.

    [0005]Another implementation identifies potential buyers of a product in a social network. The implementation arbitrarily selects a set of the potential buyers to offer the product at a relatively low price to influence the remaining potential buyers. The implementation also updates membership in the set by adding and removing individual potential buyers from the set until revenue from product sales to the social network is not increased by adding or removing an individual potential buyer from the set. The above listed examples are intended to provide a quick reference to aid the reader and are not intended to define the scope of the concepts described herein.

    The rock stars get their guitars for free (Paul McCartney once commented:"When you're poor you cant' afford them and when you're rich they give them to you.) is the same thing.

    Or how about paying celebrities to use your product.

    Now the randomly selecting people part. What's wrong with that? So they're trying to accelerate the product to the tipping point.

    This will hurt no one and this was just an "article" to have an excuse to bash Microsoft about something. *yawn*

    --
    It's NOT me! It's the meds! I'm on 1000mg of Fukitol.
    1. Re:How is this any different than now? by quadelirus · · Score: 2, Insightful

      "This will hurt no one and this was just an "article" to have an excuse to bash Microsoft about something. *yawn*"

      I mildly agree; forgetting the fact that it is MS however, it might be legitimate to ask how this can be patented when it is already the system that has been in place since the dawn of marketing. (Send free stuff to people who influence buying decisions; product giveaways; etc)

  6. The commercialization of friendship by Fractal+Dice · · Score: 3, Insightful

    Influence mapping scares me deeply. It completely devalues the entire concept of friendship, turning every relationship into a marketing channel, every person into a spambot zombie hoping for a discount from sellers or a better performance appraisal at work.

    I would love to see the practice outlawed, but data mining is becoming so pervasive I don't know how you prove its even happening without catching differential pricing caught in the act.

    1. Re:The commercialization of friendship by snooo53 · · Score: 3, Insightful

      This already happens to some extent with friends who are part of a multi-level marketing type company (Avon, Mary Kay, etc..) or with school/church fundraisers. The only difference here is that it is digital and therefore much easier to ignore, and much harder to guilt trip someone into purchasing to help out a cause or a friend

      --
      The sending of this message pretty much inconveniences everyone involved.
    2. Re:The commercialization of friendship by honkycat · · Score: 4, Insightful

      I have an easy solution to that. Anyone who tries to sell me MLM stuff ceases being my friend.

    3. Re:The commercialization of friendship by Voyager529 · · Score: 2, Insightful

      It will always depend. If Friend A tries to show me how cool Widget A is, and I always see him using it and how it has been a positive acquisition for him, then I'm likely to take his endorsement of the product into account. If Friend B tries to show me that she thinks that Widget B is cool, but she never walks around with it, and the only time I ever hear anything about it is when she tries to get me to buy one, and when I really buckle down and ask her what she thinks of it she avoids a direct answer, then you can bet that I'm not going to be terribly impressed with Widget B and certainly won't be buying one.

      this happens all the time, right now. People come to me all the time to talk to me about buying computers and cell phones. I give them my honest opinion, which is typically reflected in what I own, or in spite of what I own. I tell friends that I love my Touch Pro2 and to seriously consider getting one, but tell fellow DJ friends that I'm dissatisfied with my purchase of Torq and that I would recommend Deckadance or Serato instead. My influence comes from the fact that I give it honestly, consistently, and that people are generally happy with purchases I recommend to them. If Microsoft wants to start giving me $29 copies of Win7 and $49 copies of Office for doing what I do now, I've got no problem with that. In fact, when I worked retail, they gave me copies of Halo 2 and Gears of War for free if I took some tests and answered a few multiple choice questions on it.

  7. You know what this means by muncadunc · · Score: 2, Insightful

    People will find ways to game this system, just like people gamed search engines with Google bombs.
    If you think blog spam is bad right now, just you wait.

  8. Game theory by giorgist · · Score: 2, Insightful

    So now MS is patenting Game theory.
    What netx, algebra ?

  9. If I were an conspiracy theorist by Presto+Vivace · · Score: 3, Insightful

    I would assume that the open source movement has a mole within Microsoft, because this looks like a big win for open source software.

    1. Re:If I were an conspiracy theorist by hairyfeet · · Score: 2, Insightful

      Because if lots of other people are being offered software A for $50 and you refuse to offer it to me for less than $100 I'm libel to think FU and go just take the thing? It is like the recent stupidity by MSFT of getting rid of the promo prices for Windows 7 HP.

      I bought one of those $50 promo copies of the Windoes 7 HP upgrade, and I like the software. After the holidays I was gonna go ahead and buy the Windows 7 HP 3 pack, so I could go ahead and upgrade my family. But now that the $50 each price is gone and they want nearly $300 for the same software? Not a chance in hell. Now while I won't pirate it because the XP they already have "just works" and it simply isn't worth the effort to me, I can see others getting pissed and deciding to say FU and just helping themselves.

      So yeah, I can see where it would increase piracy. I know guys that normally wouldn't pay squat for an OS that bought Windows 7 HP because at $50 a copy they decided that it was cheap enough that piracy of that OS simply wasn't worth the effort. If MSFT kept the Win 7 HP upgrades at that price I can see not only software piracy of their OS dropping to unprecedented low levels, but also gaining them extra revenue thanks to the "anytime upgrade" option, which would allow those that decide later they would rather have Pro or Ultimate simply whip out their CC and have it upgrade on the fly.

      Getting rid of the HP pricing was a REALLY dumb move, and this is too. There is a price where it simply becomes easier to buy than to pirate, and whether on purpose or accident I think MSFT had found it with Win 7 HP. It just shows that when in doubt the Ballmer monkey will choose the wrong answer every time. Damned shame, as they could have made XP (which is trivial to pirate) disappear overnight and turned many a pirate into a paying customer. Just as dumb as this, as if anyone won't hear about the lower price the others are getting? Stupid, just really really stupid.

      --
      ACs don't waste your time replying, your posts are never seen by me.
  10. Wow by MadUndergrad · · Score: 3, Insightful

    This is the most evil plan related to software that I think I've ever heard. Their plan is basically to prey on the weak. Are they going to patent stealing candy from children next?

  11. Paying for astroturfing by tomhath · · Score: 2, Insightful

    FTFP: "The technique determines a price to offer the product to individual potential buyers that considers both influence of the individual potential buyer..."

    Microsoft wants to pay its customers to astroturf for it. Where I come from that's called a kickback, bribe, or politics as usual.

  12. So how do you game that system? by Opportunist · · Score: 2, Insightful

    Let's be blunt here, if one side ceases to play fair, I see no reason in not following.

    So what's the requirement to be seen as "influential"? Having a shitload of friends on facebook? Great. Let's start a group dedicated to the sole purpose of having friends. People you don't know or don't care about, as long as you have a lot of friends you get crap cheaper? Works for me.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  13. Prior art by gmuslera · · Score: 4, Insightful

    A pretty close one: having the option to disable slashdot ads based on user karma.

  14. Meh. There's prior art... by msauve · · Score: 5, Insightful

    this is exactly what the US Congress has been doing for years (Price-Gouging the Least Influential).

    --
    "National Security is the chief cause of national insecurity." - Celine's First Law
    1. Re:Meh. There's prior art... by Presto+Vivace · · Score: 2, Insightful

      if I had mod points I would rate this funny. Hilarious!

    2. Re:Meh. There's prior art... by rtb61 · · Score: 1, Insightful

      What this is, is a patent on the M$ viewpoint of the world. Basically influential people will lie about the quality of product if the get a lower price, much the same as M$ marketing will tell any lie necessary as long as the profits exceed the penalties. It really is sad that they think influential people are so easily bought, basically for a handful of pretty beads.

      So what is the payoff, M$ consider you 'special' they sell product to you at a special price but, watch out if your influence does not align with their current marketing promotions as you'll lose you 'special' status and discounts. It really is rather petty that M$ management believes that the rest of societies honour and integrity is up for sale just like theirs and truly strange that they think that concept is patentable.

      Not that there aren't quite a few people out their who have no qualms recommending crap products when they get a kick back for the referrals but, the reality is the influence doesn't have any real lasting value as people soon learn the true value of their recommendations, worthless, just like the products they recommend.

      --
      Chaos - everything, everywhere, everywhen
  15. Re:Profit with no knowledge: How? Abuse. by Anonymous Coward · · Score: 1, Insightful

    You cite a mac related website to abuse Steve Ballmer? That's funny.

    As for your question:

    >>Could someone with no technical knowledge make a high-tech company profitable without an abusive virtual monopoly?

    Just like the other Steve?

  16. They have thoroughly tested this by postmortem · · Score: 3, Insightful

    With Windows 7 release.

    'Influential' people (loud online and offline how Vista sucked) and enthusiasts (basically same as first group) were given discounted versions of Windows 7 (win 7 parties, pre-release discounts, school discounts, etc.)

    And they all took the bait, told the world how Win 7 is great... and guess what? You can't buy discounted version, you have to shell out $120 for cheapest upgrade. The student version offer is about to end as well, and family upgrade option 3-for-150 has been discontinued.

    Sadly, it works, now everybody wants or considers Windows 7.

  17. Re:Linux users by kenshin33 · · Score: 3, Insightful

    I sure hope that most linux users are not in there only b/c of the price in $. IMHO, linux is not just a price tag, it's a philosophy, a way of being!

  18. If I were influencial, by consumer_whore · · Score: 2, Insightful

    I'd buy large quantities of their products at a low price and resell them for a small markup.

  19. The problem is by Sycraft-fu · · Score: 2, Insightful

    With the Internet, everyone has a voice. Everyone is not equal, but everyone has a voice. There are so many places, forums on sites like this being the best example, where people can express themselves that even if you are completely non-influential online in general terms, your voice can be heard by millions. Also someone who isn't influential can suddenly become influential. My website is not influential, it isn't intended to be, few people come to it unless they are after something in particular on there. However, if I put something on it, and Slashdot links to it, suddenly it is influential for that item. My voice went from meaning little to meaning lots.

    So the problem you get is that if there is differential pricing going on, people will quickly find out. If it is something like you've been sending out discount codes to preferred customers that reduce the price, those codes will quickly be posted all over the Internet. If it is something like you give people a great deal via their account and tell them to tell their friends, well then quickly it becomes apparent that not everyone gets a great deal as they talk about it, and this will get posted on the net.

    It is just the sort of thing I don't see working. There is so much content submitted by random people (like our comments), so many forums for expressing yourself, and the potential for a single post to become of major international note. You can't control that sort of thing.

  20. Re:Already an established business practice by Kjella · · Score: 3, Insightful

    I don't think the clothes I buy at Target are worn by a "star" ... but I could be wrong, mainly because I don't pay attention to such things. I buy clothes there because ... I like the styles, and the prices are cheap. I discovered this simply by walking past them in the store.

    The mind is a complex beast, but what we do know it's associative. For example when you hear a particular song, you might suddenly find yourself thinking about some special time they played that song. Those emotions "rub off" on the song itself and makes you feel happy just hearing the song. It's the same with ads, you're not going to like take commands from ads. What it will do is link these products to people that are cool, rich, famous, sexy or funny so those thoughts will rub off on the product. In a way, the mind is much better at remembering this than our conscious stream of thought - we'd be overwhelmed otherwise - and the marketers know to use it. You think you're looking at the product, but your mind is really pulling up these associations that say "cool people wear this" and believe it or not, it's what makes people pick one shirt over the other almost similar shirt in the other rack. If people realized they'd feel like a puppet on strings and very few want that, I think it's more likely you've been well marketed to than not marketed to.

    --
    Live today, because you never know what tomorrow brings