What Does Everyone Use For Task/Project Tracking?

JerBear0 writes "I work as the sole IT employee at a company of about 50 people. I handle programming, support, pretty much anything that is IT related, or even that plugs in. As seems to be true with many small companies, the priorities seem to shift quite frequently. As a result, I've always got multiple programming (both new systems and improvements/changes to existing systems), integration, research, maintenance tasks/projects on my To Do list, in varying stages of completion. At any given time, I need to be able to jump back to one of these items and pick up where I left off. I am currently using Outlook Tasks, and then end up referencing my notebook and email for those dates to figure out exactly where I left off. It works, but not well. If it's been a while, I'll end up losing an hour or two just tracking everything down. I looked at using MS Project / OpenProj, but they want an individual file for each project, and I want at least the project/task list all on one screen. Essentially what I'd want would be a Task List on steroids, allowing for hierarchical subtasks, attachments, and prioritization. Ideally it would be a desktop app, but a locally-hostable web app would be okay. In some of these projects I may want to include proprietary information, which I really don't want floating out in the cloud outside of my control. I know I'm not alone in this problem, so what do you guys (gals) use to address this?"

Comments

redmine

[semargofni]

I use redmine, see http://www.redmine.org/

Re:redmine

[bluec]

Redmine is the correct answer. Can't believe parent isn't modded up more. We use it for all web/software development projects because of its excellent trackers and repository integration. We are just about to roll it out across the organisation for all types of projects and management tasks. It is extremely flexible and different types of projects can have different features - wiki, forum, file sharing, bug/request tracking, time tracking, gantt charts, code repos, the whole shebang. Loads of addons too and very stable. It is a bit like basecamp, but better, and free/libre.

Re:Bugzilla and Wiki

[grcumb]

A combination of Bugzilla and Wiki. Wiki keeps track of backlog. Bugzilla keeps track of tasks.

If you're going down this road, then just install and configure Request Tracker. It's got great workflow management, uses email (which works for all but network-related tasks) as the primary interface and has some great reporting tools, so at the end of every month you can hand your boss a shiny little report showing just how productive you are.

For bonus points, it also stores the history of every request, so if you need to, you can also demonstrate to your boss what a prick Henderson in HR is, and that you cut off his Internet access because he didn't seem to be able to stay away from Furry sites during working hours.

Okay, seriously: RT is well-designed, well-documented and well-supported. It's got a lot of solid add-ons (which might or might not have significance for a 1 man IT dept.), and though it takes a little effort to grasp, it's remarkably rewarding in terms of simplifying your day.

Salvation is in the method (GTD)

[tamnir]

There was a similar comment posted, but it lacked explanations and has not been modded up yet, so let me go into more details.

Your current task management solution does not work so well, and you are looking for a tool that, you hope, will automagically make everything work for you. Let me tell you from experience: this won't happen. You may get a small boost at first, when using a new shinny "todo list on steroids", but it does not come from the tool: it just comes from your increased motivation. And when the novelty wears off, you will find yourself facing the same problems as before, blame the tool again and start looking for a new one. Rinse, repeat...

So, rather than looking for a technical solution to your problem, you first need to find a better task management method. And as a previous poster wrote:

1) Read the book "Getting Things Done" (GTD) by David Allen.

2) There is no 2). The GTD method works very well with just pen and paper, and you can probably implement it with the tools you are currently using.

Once you are familiar with the GTD method, you may start looking for some GTD specific tool. In that case, I suggest OmniFocus. I reviewed many such tools, but I think OmniFocus is the one that is truest to the method. In particular, it is very important to be able to easily turn a task into a project when you process your inbox. And OmniFocus makes it the easiest: you just drag and drop the task to the project sidebar. All other software make you click extra buttons, input the project title again, and this extra clutter just gets in the way of a smooth inbox processing. OmniFocus is also an iPhone application, that can sync with its desktop counter-part, so you can have access to your GTD system anywhere. Only issue: the desktop version is unfortunately Mac only.