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Verizon Removes Search Choices For BlackBerrys

shrugger writes "I picked up my BlackBerry this morning to do a search and noticed Bing as my default search engine. I thought this was very strange, since I didn't pick this setting. I went to change it back to Google and, to my chagrin, Bing was my only option! Apparently Verizon has pushed an update that removes all search providers except Bing. Thanks a lot Verizon!" The Reg notes: "The move is part of the five-year search and advertising deal Verizon signed with Microsoft in January for a rumored $500m."

23 of 510 comments (clear)

  1. Do you hear me now?? by kiloechonovember · · Score: 5, Funny

    Oh we hear you Verizon, apparently you just don't care.

    1. Re:Do you hear me now?? by fuzzyfuzzyfungus · · Score: 5, Insightful

      "We don't have to care, we're the phone company."

    2. Re:Do you hear me now?? by lorenlal · · Score: 5, Insightful

      Go download the Google app in the meantime.

      My initial reaction is just pure anger. I have settings, I like those settings. To have them just overwritten, and to take away my choice of a search provider just reeks to me. BTW - Way to go pushing that Google Android based phone, and then piss off your BB users with a Bing deal.

    3. Re:Do you hear me now?? by ta+bu+shi+da+yu · · Score: 5, Funny

      Ah, the wonderful sound of thousands of cancelled contracts! Nothing quite like it.

      --
      XML is like violence. If it doesn't solve the problem, use more.
    4. Re:Do you hear me now?? by causality · · Score: 5, Insightful

      Go download the Google app in the meantime.

      My initial reaction is just pure anger. I have settings, I like those settings. To have them just overwritten, and to take away my choice of a search provider just reeks to me. BTW - Way to go pushing that Google Android based phone, and then piss off your BB users with a Bing deal.

      The law should allow you to cancel your contract with no early termination penalty of any sort anytime the telco unilaterally and irreversibly reduces the phone's configuration like this. This behavior should legally negate any "terms subject to change without notice" clauses. It's a form of bait-and-switch, because when you bought the phone you were able to decide which search service to use and now that decision has been removed without your consent after you signed the contract.

      If it only applied to new phones with new contracts, or to existing customers whose contracts are renewing (and thus can be terminated with no penalty) I'd feel differently about it. It's waiting until you are locked into a contract with specific expectations and then reducing (instead of improving) the functionality of the device mid-term that I have a problem with.

      --
      It is a miracle that curiosity survives formal education. - Einstein
    5. Re:Do you hear me now?? by zizzo · · Score: 5, Informative

      Agreed. If you are affected you should probably contact the FCC or the FTC and complain about this.

    6. Re:Do you hear me now?? by peragrin · · Score: 5, Insightful

      ah but they doubled their termination fee. now it is cheaper to get a divorce than to pay verizon to get out of the contract.

      --
      i thought once I was found, but it was only a dream.
    7. Re:Do you hear me now?? by sbeckstead · · Score: 5, Insightful

      Losing choice is a pretty good reason to chuck a carrier I don't care how good bing's privacy is or isn't.

    8. Re:Do you hear me now?? by tenton · · Score: 5, Funny

      Divorce her and leave her the phone. That'll teach her.

    9. Re:Do you hear me now?? by rdavidson3 · · Score: 5, Informative

      Oh, but you can. ;)

      http://roaminghack.blogspot.com/
      http://www.ucan.org/telecommunications/wireless/how_to_cancel_your_cell_phone_contract

      I am in the process of getting off of Bell Canada and none too soon. I moved within Calgary, and the area I am in has poor coverage, so the phone drops calls continuously. After calling Bell to complain about the coverage, even though the coverage map says my area of the city is good, they said that I couldn't quit them since I didn't get their permissions to move (huh???), and its my fault the phone works periodically.
      Anywho, I asked to get a supervisor and he got me off the rest of the contract and heading over to a new provider (http://www.windmobile.ca/) in the new year, and their rates are fantastic.... just hope they don't treat the customers like crap.

    10. Re:Do you hear me now?? by s73v3r · · Score: 5, Interesting

      Shouldn't this fall under changing the contract? You are now locked into using Bing as your search provider, which is a restriction that was not present when you originally signed the contract, which means that it has changed. You should be able to terminate ETF-free, although it'll definitely take some fighting to do so if you're the first.

    11. Re:Do you hear me now?? by Kral_Blbec · · Score: 5, Informative

      You have 30 days after a policy change to cancel a contract without paying the ETF.

    12. Re:Do you hear me now?? by BitZtream · · Score: 5, Informative

      Doesn't matter. Contracts can't override the law, regardless of how hard they try to make you think they can. They can say they have the right to change service at any time and that you can't terminate, but that is simply not true.

      If the service materially changes, you can terminate the agreement, regardless of how many times they tell you that you can't.

      --
      Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
  2. Bing... by Anonymous Coward · · Score: 5, Funny

    Bing, the sound of thousands of Verizon customers finding a new provider...

  3. Boycott, anyone? by sethens · · Score: 5, Insightful

    Honestly -- did Microsoft learn nothing from the browser war? Its anti-trust lawsuits? Even if this sort of move is not technically illegal, they're sure to gain more enemies than friends in the tech community. I was never keen on the blackberry, but the sliver of interest I had in the product is now gone.

  4. Re:Another reason not to go Verizon! by Shadow+of+Eternity · · Score: 5, Interesting

    Personally I'd try to argue my way up the manager food chain that this change is significant enough that I should be allowed to renegotiate or get out of the contract with no penalties.

    No idea how well that would work with verizon, every company is different, but I've done the same in similar situations with other companies/services.

    --
    A bullet may have your name on it but splash damage is addressed "To whom it may concern."
  5. Re:If you need to do this... by Anonymous Coward · · Score: 5, Interesting

    Yea but from the same artilce:

    "It should be said, however, that according to press reports, Google was in talks with Verizon over a similar search deal before the Microsoft pact was finalized"

    Sounds like google was working on doing pretty much the same thing. Microsoft just beat them to it. This is about money, not about the quality of the product.

  6. Re:That doesn't sound like a "push" to me . . . by SpecBear · · Score: 5, Funny

    I think "thrust" might be more appropriate here.

  7. Why phones have to be decoupled from the network by Johnny+Loves+Linux · · Score: 5, Insightful

    This demonstrates exactly why the phone network provider has to be decoupled from the cell phone vendor. What is the subtext of this? That the consumers are nothing more than serfs for the phone network providers to buy and sell as they please. That's the point. You have NO choice with Verizon. It's not YOUR phone it's THEIR phone.

    Microsoft couldn't pay enough people to use exclusively bing *and* keep their word, so why bother with the common citizen and instead go directly to the phone network? After all, the phone network is the only the thing that matters. Who gives a F*** about you and me and what *we* want? Certainly not verizon with this maneuver. The worst part? I don't think it has even occurred to the management at verizon how deeply offensive this maneuver is. To FORCIBLY lock people into 1 choice of search engine?!?! WTF? What are they smoking?!?!

    I think it's time that Congress and the President (who's a blackberry customer) is informed of what exactly verizon thinks of their freedom of choice. Talk about Dumb Ass Maneuver!

  8. Re:Droid by Anonymous Coward · · Score: 5, Insightful

    Apple and AT&T have been only allowing one set of search providers, stores, Web browsers, and API. And people flock to their products.

    Someone forces their devices to do the same thing, people scream bloody murder.

    Why? Because people *had* the choice before, and it was taken away from them. With Apple, you know you will be using Safari or nothing, iTMS or nothing, Apple App store or nothing, and AT&T (in the US) or nothing. The deal with this device is that people didn't sign up knowing that their choices of search providers would be taken away.

  9. My Experience by duchessjane · · Score: 5, Informative

    After reading several Blackberry message board posts from Verizon users that got Binged, I kept checking for it every time I did a reboot or battery pull. After one reboot, I noticed a new icon with the Bing logo. I clicked it. It said it wanted to change my default and had the "I Agree" and "I Disagree" choices. I clicked "I Disagree" and then deleted the Bing icon. I'm a Verizon Blackberry user with Google as my default search. Bing doesn't even appear on the menu.

  10. Re:argh, really? by TubeSteak · · Score: 5, Insightful

    If it was true capitalism there would be competition because there wouldn't be government regulations/payouts that helped Verizon and MS in the first place. If it wasn't for the government intentionally creating monopolies with the first AT&T then breaking up the artificial monopoly, we wouldn't have had Verizion in the first place.

    Your conjecture is based on the premise that a monopoly wouldn't have formed anyways.
    The only problem with that theory is that AT&T/Bell was already a monopoly by the time the Gov't got around to regulating them as one (1934).
    Unregulated markets tend towards consolidation, cartels & oligopolies.

    --
    [Fuck Beta]
    o0t!
  11. Re:Droid by Rocketship+Underpant · · Score: 5, Informative

    Actually, the iPhone lets you change your search provider in the configuration settings.

    --
    He who lights his taper at mine, receives light without darkening me.