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How Many Admins Per User/Computer Have You Seen?

Posted by CmdrTaco on from the its-all-about-the-ratios dept.

miffo.swe writes "I'm trying to find the normal ratio of technicians/support tech per user or computer in your average IT-shop. When searching around, I can't find that many examples or any statistics. We manage around 900 computers (mostly Windows XP) and 25+ servers (mostly Linux). There are around 2600 users of varying knowledge, mostly pretty low. I can't find any statistics on this, so real-world examples are very welcome since we do this with one sysadmin (me) and two sneaker techs. Are we seriously understaffed, or is this normal?"

1 of 414 comments (clear)

  1. I think you're understaffed. by Anonymous Coward · · Score: 4, Informative

    Government facility:
    3000+ PCs
    2600+ users(yeah I know we have more PCs than users)
    200+ servers

    6 Server Admins (understaffed)
    2 Network Admins
    2 Telecom Admins
    3 Infrastructure techs
    15 Helpdesk Technicians (overstaffed by about 5)

    47 other IT employees for software support/dev staff and management staff