How Many Admins Per User/Computer Have You Seen?

Posted by CmdrTaco on Wednesday December 30, 2009 @03:46AM from the its-all-about-the-ratios dept.

miffo.swe writes "I'm trying to find the normal ratio of technicians/support tech per user or computer in your average IT-shop. When searching around, I can't find that many examples or any statistics. We manage around 900 computers (mostly Windows XP) and 25+ servers (mostly Linux). There are around 2600 users of varying knowledge, mostly pretty low. I can't find any statistics on this, so real-world examples are very welcome since we do this with one sysadmin (me) and two sneaker techs. Are we seriously understaffed, or is this normal?"

1 of 414 comments (clear)

Min score:

Reason:

Sort:

Depends by slimjim8094 · 2009-12-30 03:49 · Score: 4, Insightful

The real question is are you always constantly working your ass off, fixing stupid problems - and therefore unable to do anything more productive? If so, then it seems you don't have enough people.
If you have a fully managed office, and you can remote in to all these desktops and fix everything really quickly - then you're probably OK.
Like most of IT, whatever works.

--
I have developed a truly marvelous proof of this comment, which this signature is too narrow to contain.