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Google Faces Deluge of Nexus One Complaints

Posted by Soulskill on from the enjoy-the-flood-of-customer-rage dept.

wkurzius writes "It seems Google is going through some growing pains as far as customer service is concerned. Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers. T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines." It seems they're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.

3 of 329 comments (clear)

  1. Just Look At Her Other Garbage Articles by MediaStreams · · Score: 5, Informative

    Notice a pattern about her Android articles?

    http://labs.daylife.com/journalist/nancy_gohring

    One guess, which type of phone does Nancy own? i...

  2. Re:Question by SignalFreq · · Score: 5, Informative

    They claimed that the Google Support forums were being swamped with complaints. However, a simple search shows that "swamped" apparently means a couple hundred topics, only a few of which are related to service issues (most seem to deal with rate plan questions, upgrade questions, or how to order questions):

    http://www.google.com/support/forum/p/Google+Mobile/label?lid=18bf75ad33b7d554&hl=en

  3. Re:new to customer service by Entropy98 · · Score: 5, Informative

    I've had to contact Google customer service in the past, as a paying advertiser and as a adsense publisher, and in my experience you wait 2-3 days to get a form letter that doesn't even apply to your question/problem.

    I've heard, and experienced somewhat, that this improves once you start making them decent money.

    In their defense they must receive an unbelievable amount of stupid questions.