Google Faces Deluge of Nexus One Complaints

wkurzius writes "It seems Google is going through some growing pains as far as customer service is concerned. Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers. T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines." It seems they're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.

Comments

Re:new to customer service

[gandhi_2]

correcto.

Google is many things, but a customer-service-oriented company they are not.
Ask anyone with adwords campaign sitting in "under review" for 3 weeks.
Besides, HTC actually makes the device.

Love:Hate ratios in "I love/hate [telco]" searches

[Eravau]

Love:Hate

T-Mobile:
49,800:145,000 (1:2.9)
25.6% love
74.4% hate

Verizon:
259,000:469,000 (1:1.8)
35.6% love
64.4% hate

AT&T:
103,000:447,000 (1:4.3)
18.7% love
81.3% hate

Sprint:
45,500:287,000 (1:6.3)
13.7% love
86.3% hate

Most Loved: Verizon
Most Hated: Sprint

Re:new to customer service

[rAiNsT0rm]

Umm, no. Google offers quite a few services through acquisitions and business/pay services. Postini for example, however, that service has some of the worst support ever. Gmail... oh, wait, that has terrible support too. Adsense... yep, constant fiascos and problems. Basically this company has NO track record of good service but everyone simply gives them a pass.

I do use some of their services, personally and in my company, but I know their service is trash. When I can replace them with another product/company I do. Gmail for Zimbra as an example.