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Google Faces Deluge of Nexus One Complaints

Posted by Soulskill on from the enjoy-the-flood-of-customer-rage dept.

wkurzius writes "It seems Google is going through some growing pains as far as customer service is concerned. Since their new phone, the Nexus One, can be bought unlocked, many people are turning to Google themselves for help, but not getting what they're used to from traditional mobile carriers. T-Mobile and HTC are also getting hammered, with many customers being bounced back and forth between the two companies' service lines." It seems they're also taking flak from Android developers who are unhappy that no SDK has yet been released for Android 2.1, which runs on the Nexus One.

3 of 329 comments (clear)

  1. scandleous by QuantumG · · Score: 1, Offtopic

    A friend of mine works for Google, and he will be receiving the blame for this (as he does for all Google's screw ups). :)

    --
    How we know is more important than what we know.
  2. Re:My complaint: Carrier data plan still required! by chill · · Score: 0, Offtopic

    I wonder if this is for sale, yet.

    --
    Learning HOW to think is more important than learning WHAT to think.
  3. Re:new to customer service by capebretonsux · · Score: 0, Offtopic

    Grab a slackware-based livedcd, burn onto rw & boot. Ftp/copy relevant config files to something that will survive a reboot. Take note of what kernel modules are loaded, etc. Easy fix for many problems, I've found.