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AT&T Admits New York City iPhone Service Sucks

Posted by kdawson on from the but-we-knew-that dept.

RevWaldo notes a post up at The Gothamist on AT&T's admission of its poor cell service in New York. "AT&T has realized that the first step towards recovery is admitting it has a problem. The phone giant has confessed that its New York City iPhone service is not up to par, according to a presentation slide published on Tom's Guide noting that the company's 3G Voice Composite Quality in the New York metro area — particularly in Manhattan — is below its performance objective. ... The slide does contain some good news for AT&T subscribers. Apparently, AT&T has had '[t]hree consecutive months of improvement'..."

5 of 144 comments (clear)

  1. Real Improvement? by ivogan · · Score: 5, Interesting

    I am left wondering if the improvement stated is a result of consumers switching carriers from AT&T.

    --
    Who was that pointy-eared bastard?
    1. Re:Real Improvement? by slimjim8094 · · Score: 4, Interesting

      No, they're not accurate. Neither is being particularly truthful, but Verizon is outright lying. They're comparing apples to oranges.

      Verizon's 3g is more like AT&T's 2g (EDGE). AT&T's 3g (really HSDPA) is wicked fast (I've gotten a real-world 4.5mbps with 100ms latency). I don't think Verizon has anything that even comes close to that. So AT&T's HSDPA service is pretty limited, sure, but they have 2g (which is Verizon's 3g) over their *entire* service area.

      There's a lot of things AT&T needs to improve on, but I don't think their coverage or technology is one of them. They just need to deliver what they're capable of more frequently.

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  2. Chicago isn't any better by frinkster · · Score: 3, Interesting

    I rarely get 3G data service during the week. Usually it's EDGE and not very fast EDGE at that.

    Weekends are much better.

    Anyone thinking of getting an iPad should really think about the real value of the 3G option - will it be worth anything in your area?

  3. As an ATT customer in manhattan.... by Chineseyes · · Score: 3, Interesting

    Thanks for finally fucking noticing. I've called to complain to ATT numerous times over the years and every single time i was given the following bullshit excuses:
    - You need a new sim card
    - Your phone might be damaged
    - We don't see any problems in the area

    So when is ATT going to give me my money back for diminished service?

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    I think the invisible hand of the market has its middle finger extended

    --A wise old fart named SC0RN
  4. Works great up in the Boston area by PDG · · Score: 3, Interesting

    I hear NYC and SanFran AT&T horror stories all the time, and then people jump on the bandwagon and say it sucks everywhere else too.

    Well, works beautifully in Boston. Recent reports show that its faster and more reliable in Boston than Verizon as well. Believe me, I was a 12 year Verizon veteran and shied away from AT&T because of the 'stories' I heard. One day, work gave me an AT&T serviced BlackBerry and I swapped the sim card into an iPhone off EBay and was astounded that I got better and faster service than my Verizon account gave me.

    Dropped Verizon and went AT&T within a week. Nary a problem since.

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    "Where is my mind?"