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Google Tweaks Buzz To Tackle Privacy Concerns

CWmike writes "Just two days after launching its Buzz social networking tools, Google said Thursday night that it had tweaked the technology to address early privacy concerns. Google said in a blog post that the quick updates makes it easier for users to block access to their pages and eases the path to finding two privacy features. 'We've had plenty of feature requests, and some direct feedback,' wrote Todd Jackson, a product manager for Gmail and Google Buzz, in the blog post. 'In particular there's been concern from some people who thought their contacts were being made public without their knowledge (in particular the lists of people they follow, and the people following them). In addition, others felt they had too little control over who could follow them and were upset that they lacked the ability to block people who didn't yet have public profiles from following them.'"

14 of 153 comments (clear)

  1. The real story by alain94040 · · Score: 5, Interesting

    This blog shows what really happened:

    I use my private Gmail account to email my boyfriend and my mother.
    There’s a BIG drop-off between them and my other “most frequent” contacts.
    You know who my third most frequent contact is?
    My abusive ex-husband.
    Which is why it’s SO EXCITING, Google, that you AUTOMATICALLY allowed all my most frequent contacts access to my Reader, including all the comments I’ve made on Reader items, usually shared with my boyfriend, who I had NO REASON to hide my current location or workplace from, and never did.

    It shows more eloquently than any privacy advocate ever could why privacy is so important when "you don't have anything to hide."

    --
    find a co-founder

    1. Re:The real story by QuantumG · · Score: 5, Insightful

      Well, the fact is that this person, who is clearly non-technical, was misinterpreting what she was seeing. This is the fault of the engineers for writing a crappy UI (it's called "consensus presentation" in UI class guys) but no actual harm was done. None of her private Reader posts were delivered to her abusive ex-husband or the stalkers who email her - it just looked that way because she assumed that if its in her buzz feed then it's in theirs, cause that's the way it works on Twitter/Facebook. Actually, that's not precisely true, she also confused 'follower' and 'following' in a way that makes no sense for those other two services too.

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      How we know is more important than what we know.
    2. Re:The real story by DragonWriter · · Score: 4, Insightful

      It shows more eloquently than any privacy advocate ever could why privacy is so important when "you don't have anything to hide."

      No, it doesn't. Because it specifically deals with a case where someone does have something to hide. (Also, it doesn't make sense, since, even with the way Buzz was set up before these change, had to be manually added and prominently displayed its sharing settings. And, further, it seems to be based on faulty assumptions about what the meaning of someone being a "follower" are and what they could see, anyhow.)

    3. Re:The real story by Trepidity · · Score: 4, Interesting

      If she enabled Buzz, I don't see it as necessarily the case that she's misinterpreting it. When I enabled Buzz, instantly I was following 8 people, and 7 of those people were following me back, based on the fact that we'd email a bunch. As I read it, that's what she thinks happened--- that Google had her ex-husband auto-follow her, because they'd exchanged emails. Unlike Facebook, you don't have to approve followers, either. And, your Google Reader comments are by default visible to your followers, something I also didn't realize until one of those 7 followers of mine commented on a post of mine.

      Now in my case those 7 auto-followers are people I actually know and don't object to following me, and I had nothing particularly private in my Google Reader comments, but it was still quite surprising and felt a bit weird that it was all done automatically. I would've felt much more comfortable if Google used email history to suggest contacts, but I still had to approve people individually before they could get access to my stuff. It'd also be nice if it asked me explicitly if I wanted my Google Reader comments shared over Buzz.

    4. Re:The real story by ThePhilips · · Score: 4, Insightful

      Twitter is used for public communication.

      E-mail, Gmail is front-end of, is used for private communication.

      Why the difference is so hard to understand??

      --
      All hope abandon ye who enter here.
  2. Buzz saw by joelsanda · · Score: 5, Funny

    Best option for Google user privacy can be found here: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32046

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    The Luddites were ahead of their time.
  3. Re:Tutorial about privacy before activating Buzz by cytoman · · Score: 4, Insightful
    Maybe I was not clear when I wrote it...I'm saying that there should have been an "activate Buzz" step. I know that there isn't.

    You can opt out by choosing the "turn off Buzz" link at the bottom of your Gmail page.

  4. Re:Tutorial about privacy before activating Buzz by oh_bugger · · Score: 5, Informative

    The "turn off Buzz" link doesn't actually clean everything up and make things private again. It's misleading.

    --
    Go home and shave your giant head of smell with your bad self
  5. Admit it, this is exemplary customer service. by mano.m · · Score: 5, Insightful

    They released a product. They got feedback from the people who use it. They acted swiftly and concretely, fixing the product by listening to the feedback and making the user experience more relevant and comfortable. I for one wouldn't mind more companies doing the same, and not just in software.

    --
    Karma fed to this user will be promptly burnt. Be warned; be wary.
    1. Re:Admit it, this is exemplary customer service. by nawitus · · Score: 4, Informative

      No, they forced a product to people who never wanted it. Then they made it *by default* to leak out private details. Then they made the "turn off buzz" option not really working.

  6. Google is orthogonal to privacy by flyingfsck · · Score: 4, Insightful

    Google, the company that bought Double Click. Privacy is against their business model. Nuf sed.

    --
    Excuse me, but please get off my Pennisetum Clandestinum, eh!
  7. opt-out paradigm by underwhelm · · Score: 4, Interesting

    First, I'm amazed that Google would stumble out of the blocks like this. Isn't this the same company that keeps things in "beta" and "labs" for years and years? Had this "feature" been available for the general public to play with for a month or three before bringing out the "big guns"--opt-out implementation for all gmail users--these shortcomings would have been caught and remedied before they were inflicted on unsuspecting non-power-users.

    Second, I can certainly appreciate the difficulty of creating the spark of life in a new social network platform. Ordinary players in the market have to hope that lightning strikes. As Google already has learned with Orkut, if lightning doesn't strike, maybe your product can find a niche somewhere in the long tail. Or it will never come to life at all. With Buzz, Google decided they didn't want to risk a sunny day, and chose instead to play with the high voltage line. Insta-social network by compelling everyone to connect with their personal email addresses. Deservedly, they're now getting burned--Gmail was many people's default "real" personal email site. Compelling a connection between people's real personal email address to a social network (on an opt-out basis) might shake people free of that preference...

    --

    I don't need large brains to have a good time.

  8. Another SNAFU that they haven't fixed yet by Daetrin · · Score: 4, Interesting

    At least it hadn't been fixed when i tested it a couple hours ago. If you go to the profile settings there is an option called "Display my full name so I can be found in search." If you uncheck that box and save it your profile will now say "visible to the public as [whatever your nickname is]." YOu'll also get a warning about how your profile won't be searchable as long as that option is disabled, which is exactly what one would expect from the description.

    However if you then try to do something with Buzz ("Like" a post or leave a comment) a browser-internal dialog will pop up asking "How do you want to appear to others?" It's a pretty small dialog with the only thing you can really select being if you want who you follow to be public or not, so clearly this is part of their solution to the complaints about privacy. However if you select "save profile and continue" you will then find that the "Display my full name" checkbox has been turned back on, without any notification at all! And of course if you uncheck it again, the next time you try to do anything with Buzz you'll have to go through the dialog again. There is an "edit" button on the dialog which opens up more options, but even under there there's no option to leave the "display full name" option unchecked. (Although it was hard to determine that since the dialog that pops up is taller than my browser window, so i had to maximize the window just to be able to see it all.)

    Note that you are never told "you must make your full name public in order to use Buzz" and the option itself says nothing about Buzz, just that your profile won't be searchable. It's not clear if that's the behaviour Google wanted (which would be stupid) and they're just not telling us about it (which would also be stupid) or if they just screwed up the dialog and settings in their rush to address the privacy concerns.

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    This Space Intentionally Left Blank
  9. Wow, you're a careful dude by Mathinker · · Score: 4, Informative

    > you are handing your information over to other people, you can't make assumptions
    > about what they'll do with it.

    This is not making assumptions, rather, it is assigning a risk factor, which is something all of us, including you, do 24/7 (well, at least during all sober waking hours), in order to survive. You do it whenever you drive (never "assume" that the car coming from the other direction isn't going to swerve into your lane?), whenever you deposit money in the bank (or you never "assume" that the bank won't make some mistake, or that your identity won't get stolen, and your money will disappear?), etc.

    Your post seems to me to be based on a fallacy which I cannot name, which I will call "reality is binary". This fallacy is common in the security realm, where, for example, people see that a one-time pad is the only absolutely secure encryption and believe it is superior to AES, when the reality is that it never pays to make something absolutely secure, it only pays to make everything secure enough that it isn't worthwhile to make it more secure (and, of course, there is nothing which is absolutely secure, even using a one-time pad, because security also isn't binary).

    To avoid this fallacy, you should have said "when you put your information on the internet, it is less private", but of course, that doesn't have the authoritative ring and doesn't look as good in bold letters. Effectively, your post should have dealt with the relative advantages to the woman for using Google Reader to communicate in a semi-private way vs. the probability that something would change and the information would become less private (as it did) and the damages that would cause.