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Comcast Shoots For New Image, Rebranding As Xfinity
artemis writes "Comcast is making efforts to repair and restore its 'former glory' by the act of transformation, rebranding itself as Xfinity. Hopefully step 2 is an actual change in quality and customer service. 'Comcast will use the Xfinity rebranding to talk up its improved customer service as well as its technical upgrades. “There’s a lot to be proud of,’’ said Steve Hackley, Comcast’s senior vice president for the Greater Boston region. “We want to take credit for it.’’ W2 Group’s Weber said such a rebranding is “a bit old-fashioned’’ and a new name is unlikely to impress consumers. “I think the public is smarter than that now,’’ he said.'"
It makes it harder to identify the problematic company.
Your friends may talk shit about Comcast, but they have no idea how good Xfinity is, but damnit they have gotta be better than comcast.
I believe that is the line of thought.
Don't know something? Look it up. Still don't know? Then ask.
Eh, it's not like Comcast is any worse that TimeWarner. In fact, if you can believe it - cable/internet got a ton WORSE in Southern California when TimeWarner took over for Comcast here. TimeWarner has just as crappy hold times, just as incompetent tech support, and don't worry - when you leave, they'll intentionally charge you for your returned hardware even though you returned it.
Down with the career politician! SUPPORT TERM LIMITS
News flash: They all intentionally suck when there is no direct competition.
The ONLY places I have seen cable not suck is the rare community where there are two cable providers. Most of the time the likes of Comcast search out a franchise agreement with the city to make competition "illegal" or very expensive.
Do not look at laser with remaining good eye.
90% of first line tech support are idiots because 90% of calls are from idiots whose problems can be solved with simple scripts.
I've had this problem with Comcast alot.
"Hi comcast, please activate my cable modem. Here is the MAC address."
"OK, please run this webpage and it will set it up for you" (note webpage works only for Windows and Mac).
"I use Linux, please set the modem up for me."
"We only support Windows and Mac Operating Systems."
"Listen to me because I'm only going to say this once. I do not want you to support my operating system. I am paying you to provide TCP/IP protocol service. You do not need to know what my operating system is. Go and configure my cable modem now. If you do not know how to do your job, find someone who does."
(Idiot taken aback because he/she has a response that the flowchart doesn't include.) "Ummm... please hold on a minute"
Two minutes later "OK we have your cable modem configured now."