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Quality Concerns For Kingston microSD Cards

Andrew "bunnie" Huang, whom we've discussed before for his book on Xbox hacking and development of the Chumby, has made an interesting blog post about problems he's found with Kingston microSD cards. He first encountered a batch of bad cards during production of the ChumbyOne, and found Kingston initially unhelpful when trying to get them replaced. After noticing some unusual markings on the chips, he decided to investigate for himself, comparing the ID data and dissolving the cards' casings with nitric acid to take a look inside. He found that each of his Kingston-branded samples actually had a Toshiba/SanDisk memory chip inside, and that the batch of low-quality cards he received may not be as uncommon as he thought. "Significantly, Kingston is revealed as simply a vendor that re-marks other people's chips in its own packaging. Every Kingston card surprisingly had a SanDisk/Toshiba memory chip inside, and the only variance or 'value add' that could be found is in the selection of the controller chip. ... This tells me that Kingston must be crushed when it comes to margin, which may explain why irregular cards are finding their way into their supply chain. Kingston is also probably more willing to talk to smaller accounts like me because as a channel brand they can't compete against OEMs like Sandisk or Samsung for the biggest contracts from the likes of Nokia or RIMM. Effectively, Kingston is just a channel trader and is probably seen by SanDisk/Toshiba as a demand buffer for their production output. I also wouldn't be surprised if SanDisk/Toshiba was selling Kingston 'A-' grade parts, i.e., parts with slightly more defective sectors, but otherwise perfectly serviceable. As a result, Kingston plays a significant and important role in stabilizing microSD card prices and improving fab margins, but at some risk to their own brand image."

38 of 149 comments (clear)

  1. All that from a few open chips, eh? by BadAnalogyGuy · · Score: 5, Interesting

    That's a lot of conjecture based on only two pieces of evidence. That'll never put OJ away, Marcia.

    1. Re:All that from a few open chips, eh? by Tetsujin · · Score: 4, Funny

      Only one place in Gotham City produces these kinds of chips!

      --
      Bow-ties are cool.
    2. Re:All that from a few open chips, eh? by fuzzyfuzzyfungus · · Score: 4, Insightful

      It is, arguably, additionally significant that the Kingston reps went from "Nope, we're not taking them back, you already programmed them, your problem..." to "Oh, goodness no, they definitely aren't fakes; but, um, yeah, we'll replace them for you..." when Bunnie presented his results.

      Bunnie definitely knows his stuff hardware wise and(having been Chumby's man-on-the-ground for outsourced Chinese production for a while now) probably knows a thing or two about the dark corners of the supply chain; but his sample size is kind of small, and he could certainly be wrong in this case.

      The fact that the vendor folded like a cheap card table when he presented his conclusion, though, makes me rather more inclined to trust it.

      (Incidentally, isn't it kind of amazing that slapping a full 32-bit ARM core, with flash controller firmware, onto a flash chip is as cheap as simply testing the flash chip? Having been born early enough to see the tail end of the days when an 8086 box was a several-thousand-substantially-less-inflated-dollars device, that kind of blows my mind.)

    3. Re:All that from a few open chips, eh? by AmiMoJo · · Score: 3, Informative

      It's actually a very common scenario, even with much bigger vendors. Belkin and Netgear both just buy whatever chips are going cheap that month and slap them in plastic case, which is why they have V1, V2, V3, V4v1, V4v2 and so on revisions of their products all of which need different drivers.

      It's a way of pushing down costs. In PHB speak it's called being "agile" with supply. Particularly with memory cards which don't need drivers it is impossible to tell what chips you are going to get.

      --
      const int one = 65536; (Silvermoon, Texture.cs)
      SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
    4. Re:All that from a few open chips, eh? by fuzzyfuzzyfungus · · Score: 2, Insightful

      It seems like the major issue here isn't so much the chip switching(especially since all MicroSD cards should present exactly the same interface); but the wildly uneven quality. Bunnie didn't start his investigation for giggles, or because he had some moral objection to mixing chips; but because his product started failing validation at alarmingly high rates). If you are shipping memory cards that can't handle having a firmware image written to them, you've arguably crossed the line from an "agile" supply chain to a "downright slapstick" supply chain.

    5. Re:All that from a few open chips, eh? by DigiShaman · · Score: 2, Insightful

      And the sad thing is, they get away with it. Reputation be damned. Sometimes it's more cost effective to purchase three of the same device even if you only use one at a time. Basically, you treat them like fuses. When one blows (malfunctions), you swap them out for another.

      Time is money. In the fast paced world of IT, quality control often gets swept under the rug if your a small business. Sure, we all get pissed and swell a red face now and then, but we collectively seem to just except this nasty trend as a fact of life.

      --
      Life is not for the lazy.
  2. Yawn by duncanFrance · · Score: 5, Insightful

    "Significantly, Kingston is revealed as simply a vendor that re-marks other people's chips in its own packaging"

    And that is a surprise because? Of course that's what Kingston does - they don't own any fabs.

    1. Re:Yawn by Duositex · · Score: 2, Insightful

      I agree with this sentiment. Brands haven't had a 1:1 relationship between their manufacturing facilities for a long time. This seems especially true with the industry in question.

    2. Re:Yawn by gad_zuki! · · Score: 2, Informative

      Its probably a surprise to a lot of people who dont investigate brands or dont understand why Kingston flash fails more often than other flash. Every so often we need to be reminded that "you get what you pay for" still works. Everytime I go to a deal site, I see Kingston RAM or flash on sale. I usually avoid them because I know they dont make their own stuff, but sometimes I'll pick some up for an application that doesnt need the best parts like disposable USB drives or RAM for a htpc.

    3. Re:Yawn by NevarMore · · Score: 2, Insightful

      I think its significant because it might actually help consumers make a better choice. In this case if I'm looking at a Kingston SD card and a SanDisk and the Kingston is cheaper, I'll probably buy it knowing its got SanDisk guts in it. It could go the other way, knowing that SanDisk gets A+ parts while Kingston is A-. But knowing that difference is important before dropping coin on something expensive.

      SD cards are a cheap commodity, but there are more expensive anecdotal examples like LCD panels. There are only a few fabs in the world, so anything from a Westinghouse store brand to a Bang and Oluffsen uber-TV will have very similar panels. The difference is largely in the controller software, the remotes, the casing, etc. That shifts the decision from the panel quality to the other extras that a more expensive brand may provide.

    4. Re:Yawn by JoeF · · Score: 2, Interesting

      Indeed. That has been known for as long as Kingston exists.
      They used to have good quality control, though. Apparently not any longer.

    5. Re:Yawn by drachenstern · · Score: 4, Insightful

      Wait, you mean that "ValueRAM" doesn't give the concept of their brands away? I use Kingston stuff because it's bulk and cheap, not because it's performance. Anyone else who does otherwise is amazing me with their concepts of brand recognition.

      --
      2^3 * 31 * 647
    6. Re:Yawn by Sique · · Score: 3, Insightful

      They never have been. That's why they are called "brands" and not "manufacturers".

      --
      .sig: Sique *sigh*
    7. Re:Yawn by Isaac-Lew · · Score: 2, Informative

      What class of SD cards are you using? The higher the class, the faster the write speed (fastest currently available that I know of is Class 6). See this wikipedia article for more information.

    8. Re:Yawn by Anonymous Coward · · Score: 3, Insightful

      Everytime I go to a deal site, I see Kingston RAM or flash on sale. I usually avoid them because I know they dont make their own stuff, but sometimes I'll pick some up for an application that doesnt need the best parts like disposable USB drives or RAM for a htpc.

      You're under the impression that the other RAM or flash drives you buy are not rebranded? There are very few companies in the world that make DRAM in quantity: samsung, hynix, toshiba, and elpida. Similarly for NAND flash, it is only made by samsung, hynix, toshiba-sandisk, and intel-micron. Unless you're buying one of these directly, you are purchasing rebranded products.

    9. Re:Yawn by atrus · · Score: 3, Informative

      Advertised speed class is different from actual quality. For instance, many off-branch CompactFlash cards do not support DMA - they are supposed to by the specification, but since little end equipment actually used DMA modes until very recently, very few people noticed. This is the same for SPI mode in SD cards (though not a requirement in microSD).

    10. Re:Yawn by lobsterturd · · Score: 3, Insightful

      Why is this modded 5 insightful? I can't believe how Slashdotters' comprehension skills seem to be lacking.

      The point of the FA is not that Kingston doesn't make their own parts (that applies to every vendor), but that their authorized distributor delivered an irregular batch of cards that seemingly couldn't even handle being programmed with a ~50 MB firmware. These irregular cards just so happened to use the same controller chip as an obvious fake, which raised the question of how a seemingly reputable brand managed to unexpectedly supply such low-quality parts.

    11. Re:Yawn by bill_mcgonigle · · Score: 2, Informative

      I usually avoid them because I know they dont make their own stuff

      That's ostensibly an advantage. Every fab turns out some turkeys and bad lots. If Kingston has good QA they can find and re-sell the best and reject the rest. If.

      --
      My God, it's Full of Source!
      OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
  3. This just in by sunking2 · · Score: 2, Insightful

    Your Kenmore dishwasher is really a Whirlpool and Kirkland jeans are Wranglers. This is news how? Are we supposed to be impressed by this guys over analysis of what everybody already knew went on?

    1. Re:This just in by bennomatic · · Score: 4, Funny

      Oh, come on; if you had just used nitric acid for any purpose at all, wouldn't you want to tell the world? That's SO COOOOOOL!

      --
      The CB App. What's your 20?
    2. Re:This just in by Anonymous Coward · · Score: 2, Informative

      Actually, the new kenmore's are made by LG ;)

    3. Re:This just in by sunking2 · · Score: 3, Informative
    4. Re:This just in by gad_zuki! · · Score: 5, Funny

      >Your Kenmore dishwasher is really a Whirlpool and Kirkland jeans are Wranglers.

      It doesnt stop there!

      Your wife is really a man named Todd in drag.
      Your Saturn coupe is really a Buick sedan with a slick paintjob.
      Your artificial heart is really a 1974 pool pump.
      Your premium dog food is just low quality Senior Chow.
      Your apple pie is really "Industrial Apple Taste #64" with some HFCS.
      Your idea of love is really some hormones and neurons going off.
      Your college is really just an expensive adult daycare.
      Your grandpa was really a drifter named "Smitty" who killed your real grandpa.

      Sorry to hear about your grandpa.

  4. Obligatory XKCD by bennomatic · · Score: 5, Funny
    --
    The CB App. What's your 20?
  5. Nothing New Here - It's Common by loose+electron · · Score: 4, Informative

    The re-purchase of silicon at many levels is a pretty common thing. Somebody comes out with a good memory chip and the world buys wafers of the chip from the other vendor. Or in a final package, or pays for their name on the outside of the package.

    I have had several experiences with foundries taking a design, fabricating it for me, and then 6 months to a year later a "sister organization" comes out with a chip that looks pretty bloody similar. Then, when you do a tear-down of the competitor's chip (nitric acid and a microscope) and you find your design inside the thing. Lawsuit time if you can, but what usually happens is some form of licensing agreement.

    What I would question here is what testing of the chip was done after it was assembled. Test time costs a lot of money to do, and anything that can be done to reduce that is a common strategy. Sometimes they do "blind package assembly" (no testing at the wafer level) and do testing just after final assembly.

    In this case it sounds like they are doing blind assembly, and shipping out with no final test either. A shoddy way to cut costs.

    --
    www.effectiveelectrons.com "chips that work" Analog, RF, Mixed Signal
  6. NAND is getting worse and worse by YesIAmAScript · · Score: 5, Insightful

    It's becoming highly unreliable. Advances in error correction are plugging some of the holes, but you can expect to start to see real problems soon, especially with cheap brands where they don't up their controller quality (the controller has the ECC) to compensate for the low-grade NAND they buy.

    As to Bunnie, I was pretty sure he'd been around the block already. Of course Kingston just repackages other people's NAND chips. There's only something like 7 manufacturers of NAND, and even that counts Intel and Micron separately even though they both sell the same designs every time. What did Bunnie think was in iPhones and XBox 360s? Apple and Microsoft don't make NAND either!

    --
    http://lkml.org/lkml/2005/8/20/95
  7. Kingston , at least sells SLC-based Flash devices by blind+biker · · Score: 4, Interesting

    I really don't care from where they source their NAND Flash. Kingston gets a big plus in my book, because they are the only vendor that sells SLC-based SD and CF cards (also some USB drives). All other manufacturers just put MLC chips in their devices and hide this fact under a lot of meaningless glitz.

    FYI, the SLC-based Kingston cards are the Elite Pro line of SD and FC cards. It's the only kind I'd confidently use in my netbook as an additional SSD drive.

    --
    "The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
  8. Kingston never made memory by GuyFawkes · · Score: 2, Insightful

    All they ever were was a slick rebranding excercise, with a useful online tool to select the correct memory if you were a dumbass.

    If you're going to buy rebranded memory at least do so from someone who puts quality first, eg Mushkin.

    --
    http://slashdot.org/~GuyFawkes/journal
  9. Extremely common by Coopjust · · Score: 2, Interesting

    It's extremely common... I've bought 4 Kingston MicroSD cards, all but 1 are dead in a year. A-DATA and other brands work fine, so I'm sure it's a problem with Kingston's quality control.

    Putting one badge on the top and having memory from another manufacturer is extremely common, but it's more surprising for a big brand.

    Kingston's warranty departmen was meh. I sent in a couple of the cards that were defective and got 2 more cards that died quickly a month after sending them in.

    On a side note, Kingston's rebate house sucks and Kingston refused to resolve a properly filled rebate rejection. With Corsair and OCZ using reputable rebate houses, working memory, and good, quick repair, I now ignore Kingston when purchasing.

  10. Re:Sandisk suck by Anonymous Coward · · Score: 2, Insightful

    I think you're complaining about the annoying U3 program that they use. You are completely WRONG about not being able to disable. In fact, SanDisk provides a tool to remove it completely. I had to do it to my USB thumb drive, as well as a few members of my family.

    Just search for "Sandisk U3 removal" and you will find the tool you need.

  11. Re:Sandisk suck by Anonymous Coward · · Score: 5, Informative

    I totally avoid buying sandisk products since my experiences with sandisk cruzer thumb drives at work.
    It doesn't tell you anywere on the packaging that it forces you into a totally horrible marketing idea....

    When you plug in a Sandisk Cruzer it appears as two drives. The first drive is a small read-only drive (presumably a rom) that is configured to auto-install unnecessary windows drivers and other miscellaneous bloatware every time you plug the usb drive in. You can't disable or hide this drive at all. The best you can do is turn off autorun in windows (which was always a crappy idea anyway). The drivers/utilities are totally redundant in that if you never install them you can still access the user drive as normal.

    Its particularly annoying of Sandisk to make a product that:
    a) just assumes you must be using windows.
    b) Under widnows, the lower drive letter is the ROM, not the user space.
    c) Its downright rude that it just auto-installs drivers with no user confirmation or control.

    You are a moron:

    A: The work fine in every OS I've ever tried them with

    B: You are worried about the drive letter enumeration here? are you kidding me?

    C: Windows auto installs the drivers. Not SanDisk

    D: The U3 feature can easily be turned off so the drive looks like any other cheaper flash drives.

    you sir need to RTFM before tou bitch about how bad something is you have no business commenting on.

  12. Re:Sandisk suck by compro01 · · Score: 4, Insightful

    The thing you are referring to is the "U3" system. It's a portable apps-ish thing.

    It's easy to remove with their tool.

    http://apac.sandisk.com/Retail/Default.aspx?CatID=1415

    --
    upon the advice of my lawyer, i have no sig at this time
  13. Re:Sandisk suck by Andy+Dodd · · Score: 2, Informative

    "It doesn't tell you anywere on the packaging that it forces you into a totally horrible marketing idea...."

    That surprises me. U3-enabled drives get HEAVILY marketed as such.

    --
    retrorocket.o not found, launch anyway?
  14. Re:Kingston , at least sells SLC-based Flash devic by Anonymous Coward · · Score: 2, Informative

    You are no well informed. Many other 'brands' put SLC chips in their cards. SLC is more expensive and marketed to the professional channel. Transcend, AData Sandisk, Lexar and many other brands use SLC. In fact based on the information in this study I would question Kingstons SLC quality, because if they do the same thing with SLC that they do with MLC the controllers are cheap and reduce the performance.

  15. I am not a warranty expert, but... by damn_registrars · · Score: 3, Funny

    ... I suspect that dissolving the cards with nitric acid probably won't help his efforts to get help from Kingston.

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
  16. Kingston dumping defective unitsS. America market by Hadlock · · Score: 2, Interesting

    It looks like Kensington is dumping their defective parts on the S. American street vendor markets. I took a month long trip through south america this last december/january, and the one thing street vendors were hawking were 4 and 8gb kensington USB thumb drives for between $3 and 4 USD (converted from the local currency. I saw these for sale in Bogota, Colombia, Lima and Cusco, Peru as well as Rio de Janerio Brazil and in every tourist town in Uruguay. I ran into some swedish girls who were having trouble transfering their pictures from their camera to their kensington memory stick (of course I offered to help them). Lo and Behold, they had a Kensington brand thumb drive that couldn't be recognized in either Windows or Linux, bought in La Paz, Bolivia, and another in Ciudad del Este, Paraguay.
     
    You could claim they didn't dispose of their defective products properly, but clearly someone had the foresight to ship at least two shipping containers worth of these things to South America. No idea about the distribution network, but it must be huge and well run. They were clearly new, still in the plastic packaging, and the LED would light up and blink when plugged in, then stay lit. With a flip around protective cover.

    --
    moox. for a new generation.
  17. Re:Sandisk suck by name_already_taken · · Score: 2, Insightful

    His answer was that, if I didn't like it, I shouldn't have taken it out of its box in the first place and plenty of people like it so why don't I just shut the hell up?

    Charmers.

    Your mistake was calling their UK support line. You're lucky they didn't insult your parentage too.

    --
    Putting moderation advice in your .sig lowers your karma!
  18. Re:Sandisk suck by adolf · · Score: 4, Informative

    No, you did not.

    Through the miracles of emulation, a U3 device (such as the Sandisk drives being discussed here) presents itself as two physically separate USB peripherals, along with a virtualized USB hub to connect them to the host. One of them is a USB CD-ROM, and the other is a USB storage device.

    The emulated storage device only has one partition on it, which fills the entire available area of the disk (as limited by hardware). Read more about it at Wikipedia.

    This is a special function of the hardware, not just a partition table trick. You can write zeros over the entire accessible thing, and U3 will survive.

    It takes magic to turn this function off. GParted does not include such magic.