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Some Newegg Customers Received Fake Intel Core i7s
Several readers have mentioned the strange goods that some customers received from Newegg in place of the Intel Core i7 920 processor they ordered. Word on the problem first surfaced on TribalWar on Thursday evening. Newegg still hasn't commented on this. It's not known whether it happened as a result fraud by another Newegg customer, in shipping, or where. The "processors" are made of aluminum, and the "fans" are some kind of synthetic molded material. The "factory seal" was printed onto the box; the holographic stickers on the boxes were also faked. The first part of this video shows the bogus goods. At this writing Google News lists a handful of blogs mentioning the fakes.
Newegg, you're one of the online businesses that I've actually come to respect. I've had excellent customer service from you in the past. This is a problem.
Radio silence does not cut it here. This is what I need to hear from you:
"Dear customers: We have been deeply concerned to hear reports that a few of our customers have received bogus goods after making purchases on Newegg. We have determined that the complaints are legitimate. We rigorously attempt to maintain the highest quality. Despite our best efforts to maintain the highest level of quality control, some customers have in fact received fake goods. This is absolutely unacceptable. We will taking every step to reimburse the affected customers promptly. We will also identify what went wrong here, and will ensure that this will not happen again. Your trust is important to us. We sincerely hope that you find our responses acceptable, and encourage you to contact us with any suggestions, concerns, or tips. Also, we're having a 30% off sale on i7 920 processors, effective immediately."
So they're inconsistent. Their official policies FAQ says one thing, their actions say another. That doesn't inspire much confidence.
"There is much pleasure to be gained from useless knowledge." - Bertrand Russell.