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IBM Stops Disclosing US Headcount Data
theodp writes "ComputerWorld reports that IBM has stopped providing breakouts on US employees, closing a door to data that provided insights into the bellwether company's employment shift. In its latest Annual Report, Big Blue only provides its global headcount, and an IBM spokesman confirmed that disclosure of US headcount is a thing of the past. The Rochester Institute of Technology's Ron Hira called the US workforce data critical for policymakers trying to understand the dynamics of offshoring. 'By hiding its offshoring, IBM is doing a disservice to America — through omission the company is providing misleading labor market signals and information to policy makers,' Hira said. Ironically, CEO Sam Palmisano's Letter to Shareholders, which accompanied the Annual Report, touts how IBM's Analytics and 'Smarter Planet' efforts are empowering US government decision-makers. Nondisclosure domestically and abroad seems to be the new rule of thumb for Big Tech, sparking calls for government intervention." IBM laid off about 10,000 US workers last year, and 2,900 so far this year, according to the Alliance@IBM, a labor union.
We're projected to have more Indian employees than American in the next year or two. We already have over 100k in India, and we're ramping up in Argentina and Brazil.
Meanwhile, internal outsourcing has been an absolute mess. Our Indian-based helpdesks are reviled, both inside IBM and by our customers who use them. Indian technical resources are likewise extremely difficult to work with, and it has nothing to do with language or timezones - they refuse to speak up (from what we're told, "it's cultural", meaning don't make an issue of it or you'll get sent to sensitivity training). A solution can be completely wrong - as in, the contract says we were supposed to start work two months in the past or numbers literally don't add up, yet they won't question blatant errors, and won't respond if you question them. Apparently questioning someone else is deeply frowned upon, and makes them next to useless as anything but strict, brainless order takers. They have no initiative whatsoever, and seemingly no capability of independent creative thought. Maybe it's "cultural", maybe it's poor training - I don't know. I do know it's not working, but all executive management sees is that they cost a fraction to hire as western workers. You get what you pay for, and all that...
None of this applies to the many Indians I work with who are based in other geographies. But for whatever reason, Indians in India are just extremely poor replacements for western workers.
At the end of 2009 IBM employed 399,409 employees worldwide.
IBM U.S. labor force numbers.
2009: 105,000
2008: 115,000
2007: 121,000
2006: 127,000
2005: 133,789
Where IBM hired in 2009:
Asia/Pacific: 13,376
CEEMEA: 3,988
Europe: 2,923
India: 18,873
Japan: 868
Latin America: 7,112
USA: 3,514
Canada: 820
Here are the detailed numbers from the IBM March 1st, 2010 layoffs (2,901 cut so far)
STG Technology Development: 24
STG Sales Support: 80
CIO Application and infrastructure: 160
Software Group WPLC: 50
Software Group Information management: 99
GBS Global Account: 98
GTS Security Systems: 41
ITD Transition, Quality & Service Mgmt: 276
ITD Application Hosting and Database: 158
ITD Service Management Delivery: 66
ITD Storage Management: 178
ITD Distributed Server Management: 318
ITD SSO (IDMM): 120
GTS North America East IMT Region Maintenance & Technical Support: 66
Sales and Distribution Headquarters: 73
ITD Complex Engagement Services: 34
Tivoli: 51
SWG Application & Integration Middleware: 119
ITD Shared Services, Security & Risk Management: 216
Sales and Distribution Global Sales: 57
Human Resources Global Administration: 124
STG Global markets: 12
CIO Client Value Tranformation: 76
Corporate Marketing & Communications: 48
CIO Operations & Enterprise Portfolio Management: 8
STG Software Development & Lab services: 39
GBS Financial Services: 24
GBS AIS: 84
GBS ASAA: 202
Total cut so far: 2901
Source: http://www.endicottalliance.org/
No, he didn't say that at all. He said that he has an easier time finding open-source expertise offshore. I find that to be a highly dubious claim, however. IME as an embedded Linux engineer and long-time Linux fan, I've found that most Linux expertise is found in industrialized Western nations, mainly the USA and western Europe. There's very little in India or China. Remember, in those countries, people aren't very idealistic about things like software licenses and such, they really just chase after the money, and they don't care about pirating MSDN or whatever.
Just look at the names of all the contributors to the Linux kernel and other open-source projects. Most of them are European and American. I have seen more and more interest in Linux with Indians recently, however.
If he had said he has an easier time finding open-source expertise in Europe, that I could believe. But since he also remarked that Europe was even more expensive than America, I don't think that's what he meant at all. Now, if he had said he has an easier time finding people who claim to have open-source expertise offshore, but in reality are completely incompetent, that I would believe. I've seen an unbelievable amount of outright lying on resumes with people from the east.
under my grandparent comment, from actual ibmers, verifying my description of their action plan to simply leave the usa
additionally, i am a good friend of midlevel manager who used to work for ibm in the hudson valley. he actually still does work ibm. he's in bangalore
ibm is gutting itself in the usa and reconstituting itself in india
good for india. but how is that not a betrayal of the usa in your mind?
intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it