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Best Buy Offers Bogus "3D Sync" Service

Posted by timothy on from the this-way-to-the-egress dept.

Token_Internet_Girl writes "Fewer than two weeks after Best Buy offered the first Full 3D HDTVs for sale in the US, its latest Sunday circular (3/21/10) promotes a Samsung 3D TV deal consisting of a 55" 3D TV, 3D capable Blu-ray player, 2 pairs of glasses, a Blu-ray movie and Geek Squad delivery and installation. The ad states the service includes TV and Blu-ray player set-up, connection to your wireless network and 'sync your 3D glasses for an amazing experience.' The package price lists the 'geek' services as a $150 value. The offer's only problem is that there is no such thing as syncing 3D glasses. They sync automatically." Here's Best Buy Corporate's response to this hilarity.

2 of 248 comments (clear)

  1. Re:Poor choice of verb. by PopeRatzo · · Score: 5, Insightful

    I don't think this was a deliberate attempt to defraud customers as much as it was a poor choice of verb.

    Best Buy is a multi-billion dollar corporation that can well afford copywriters. You can bet they don't make "poor choice(s) of words" when they're writing the fine print on their overpriced extended warranties.

    To suggest that this was just a "whoopsie" is absurd. Funny that the "poor choice of words" costs the customer an additional $150. How often do you think they made a "poor choice of words" that was in favor of the customer. And believe me, if that ever happens, there's going to be one out-of-work employee.

    Plus, this roll-out of the "3D" televisions is supposed to be one of the most anticipated product category introductions for them. Retailers like Best Buy are betting on a huge wave of "trade-ups" to 3D and they're counting on it saving their bottom line for years to come.

    The notion that they'd make an "innocent" mistake that happens to mislead customers to pay an additional $150 stretches the imagination.

    --
    You are welcome on my lawn.
  2. Re:Worst Buy by Achromatic1978 · · Score: 5, Insightful

    If he persists you say "You are now harassing me and I will call the police if you do not stop."

    Go on, then, and when the police arrive tell them what lead to you calling. You'll be lucky if YOU aren't charged with wasting police time. "Officer, I entered these private premises to buy a product for them, but they attempted to sell me more than I was looking for. Rather than leaving the store, I called 911."

    Sounds like a Social Adjustment Disorder...