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Warhammer Online Users Repeatedly Overbilled

Posted by Soulskill on from the greenbacks-for-greenskins dept.

TheSpoom writes "A screw-up in EA's Warhammer Online billing system has resulted in many players being charged upwards of 22 times for a one-month subscription, filling bank accounts with overdraft fees and the Warhammer forums with very angry players, who are discussing the issue quite vocally. EA has said that refunds are in progress and that '[they] anticipate that once the charges have been reversed, any fees that have been incurred should be refunded as well.' They haven't specifically promised to refund overdraft charges, only to ask customers' banks to refund them once the actual charges are refunded. They seem to be assuming banks will have no problem with this."

3 of 216 comments (clear)

  1. Re:Where's my computerized credit card? by Red+Flayer · · Score: 5, Insightful

    You can dispute the charge with a debit transaction also... the process takes up to two months, but can be expedited to less than a week if the merchant cooperates right away.

    Meanwhile, the cash is held in suspense until the dispute is resolved, meaning you'll still be left with no cash and a rash of bank charges if the sum held in suspense prevented you from having sufficient funds for clearing items.

    No thanks.

    Debit cards are bad, bad juju if you give someone else the authority to initiate charges against them.

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  2. Title correction by T+Murphy · · Score: 5, Insightful

    Title should read "Former Warhammer Online Users Repeatedly Overbilled"

    --
    My webcomic
  3. Re:Tip for those wanting fee refunds by Abcd1234 · · Score: 5, Insightful

    My point is, we can all complain that banks are evil machines not caring about people, but we're part of the problem because we treat them like machines.

    Woah woah, wait... let me get this straight. I *choose* to patronize a bank, enriching them through my custom. Now you're telling me, that's not enough? That I essentially have to bribe them for good fucking service?

    I'm sorry, buddy, but that's pure, complete bullshit. I am their fucking client. It's their job to please *me*, not the other way around. Now, do these employees deserve to be treated with kindness, dignity, and respect? Yes, of course, just like every other human being out there. But I am not, and should not, be obligated to buy fucking flowers for the local bank branch manager just so that I get decent service. Hell, the very fact that you believe that's necessary speaks to their rank arrogance. It's utterly absurd.