McAfee To Pay For PC Repairs After Patch Fiasco

Posted by CmdrTaco on Monday April 26, 2010 @02:27AM from the in-over-their-heads dept.

Barence writes "McAfee has offered to pay for the PC repairs of consumers affected by last week's faulty antivirus update. The problematic patch falsely identified the SVCHOST.EXE Windows file as a virus, causing PCs running Windows XP SP3 to crash or enter endless reboot cycles. In a blog post addressed to 'Home or Home Office Consumers,' the company offered to reimburse PC repair expenses, though there was a notable caveat. 'If you have already incurred costs to repair your PC as a result of this issue, we're committed to reimbursing reasonable expenses,' the company said. 'Reasonable expenses' has yet to be formally defined."

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Re:If ever there was justification to Pirate McAfe by LinuxIsGarbage · 2010-04-26 02:38 · Score: 4, Informative

Currently they are extending subscriptions by two years. Enough to prevent any successful bid by IT personnel to get higherups to approve a switch. Now whether they will cover the actual cost of lost productivity, not just of IT staff but by the company as a whole.