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McAfee To Pay For PC Repairs After Patch Fiasco

Barence writes "McAfee has offered to pay for the PC repairs of consumers affected by last week's faulty antivirus update. The problematic patch falsely identified the SVCHOST.EXE Windows file as a virus, causing PCs running Windows XP SP3 to crash or enter endless reboot cycles. In a blog post addressed to 'Home or Home Office Consumers,' the company offered to reimburse PC repair expenses, though there was a notable caveat. 'If you have already incurred costs to repair your PC as a result of this issue, we're committed to reimbursing reasonable expenses,' the company said. 'Reasonable expenses' has yet to be formally defined."

3 of 212 comments (clear)

  1. If ever there was justification to Pirate McAfee by commodore64_love · · Score: -1, Troll

    ...this is it. Like a modern-day Robin Hood: Steal from the thieves, and return the money to the poor citizens. McAfee is NOT going to reimburse the full amount of damage they caused? Damn corporation. It reminds me of Toyota who refused to fix engines that prematurely died after only 20-30,000 miles, thereby forcing innocent victims to cough-up $7000 in replacement costs, when by Toyota's own warranty the engines should have been replaced for free.

    Why do these corporations act as if they have no morals whatsoever? Oh that's right..... because they have no more soul than a rock or tree. Therefore they should have no human rights

    --
    "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
  2. Solution to it all! by Alexvthooft · · Score: 0, Troll

    use Mac

    --
    Be yourself and aim high!
  3. Re:Reasonable cost? by Richard_at_work · · Score: 0, Troll

    Bollocks is it impossible, you just don't want to do it. The entire point of a progressive rollout is that it limits damage done to a small group that increases in size the more you trust the patch.