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Sony Sued Over PS3 "Other OS" Removal

Stoobalou writes "A Californian Playstation 3 user has filed the first class action lawsuit against Sony over removal of the 'Install Other OS' function from the Playstation 3. The action seeks to redress Sony's 'intentional disablement of the valuable functionalities originally advertised as available with the Sony Playstation 3 video game console.' The suit claims that the disablement breaches the sales contract between Sony and its customers and constitutes 'an unfair and deceptive business practice perpetrated on millions of unsuspecting customers.'"

22 of 546 comments (clear)

  1. File a complaint, don't just talk by sopssa · · Score: 5, Informative

    You should also file a complaint at your own national consumer agency. I asked the store I bought my PS3 from to restore the Other OS function or offer a refund on the product because the ability was stated in the box. In this case the seller is breaking the law if such stated features are later removed.

    They initially refused to offer a refund, so I filed a complaint to the consumer agency. It's important you try to talk with the seller first, and if both parties don't come into a good conclusion, then file a report. They contacted the seller, who then again contacted me and asked me to return the PS3 and they would give me a full refund.

    I'm sure stores will first try to say that they cannot offer a refund and it's up to Sony, but if law states they are liable, just take it a bit further and you will get a refund. It will teach Sony a lesson too.

    1. Re:File a complaint, don't just talk by V!NCENT · · Score: 5, Funny

      "class action those motherfuckers into honesty."
      Legendary one-liner of classical proportions that even Dirty Harry can't top!

      --
      Here be signatures
    2. Re:File a complaint, don't just talk by Venik · · Score: 4, Funny

      Obviously, he wasn't addressing the twelve-year-olds. So you may go back to your your FF XIII

    3. Re:File a complaint, don't just talk by pentalive · · Score: 4, Funny

      I love class-action lawsuits. ... I wonder what I'll get out of the PS3 class action deal?

      A coupon good for $12.50 at any sony store, and if you are lucky best buy.

    4. Re:File a complaint, don't just talk by commodore64_love · · Score: 4, Insightful

      P.S.

      >>>they can't "restore the Other OS function" any better than you can. What lesson are you trying to teach them?

      (1) Obey the law even if you don't like it. (2) If enough merchants like Walmart, Kmart, Sears, et cetera lose money due to refunds on Sony's products, then THEY will sue Sony for damages causes to their businesses. And they have far more power than we do to make Sony hurt.

      --
      "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
    5. Re:File a complaint, don't just talk by grapeape · · Score: 4, Insightful

      You say that as if its a bad thing...I would bet that the majority of gamers would rather have a less expensive console purely for gaming than the expensive swiss army knife consoles we have today....why do you think the Wii is absolutely crushing the PS3 and 360.

    6. Re:File a complaint, don't just talk by Anonymous Coward · · Score: 4, Informative

      The Australian Competition and Consumer Commission (http://www.accc.gov.au/) is great for smacking down organisations that try to rip off the consumer. Anyone can file a complaint with them about any corporation that is breaking the laws regarding competition, advertising, sales, customer relations, returns/exchanges/refund, etc, they will investigate and they will fine (can be quite large fines too) the company in question if the situation is not rectified (or the breach is big enough to warrant the fines even with a rectified situation).

      The only thing they have been soft on (but appear to be acting on now) is the pricing of petrol which tends to get more expensive on Thursday->Saturdays and during holidays/long weekends and go down on the rest of the time and the apparent price collusion between the big oil companies to help maintain profits and drive independent petrol stations out of business.

      You guys in the USA tend to reject any sort of government involvement in anything because you tend to only have regulations and laws which are biased towards the companies/corporations and give the consumers the short end of the stick. If you actually got some decent laws and regulations rather then the crap you get now, you probably wouldn't have caused a global recession.

    7. Re:File a complaint, don't just talk by tlhIngan · · Score: 5, Informative

      Even if it wasn't stated in the box, it was advertised that it did run Linux. Even people who doesn't need or care about this functionality should stay up to Sony on this. Next time they may remove a funcionality you do care about. Conceptually, it is the same thing as removing the capability of playing Bluray discs.

      Well, Sony certainly "advertises" it in their manual:

      http://www.playstation.com/ps3-openplatform/manual.html
      http://www.playstation.com/ps3-openplatform/index.html
      http://manuals.playstation.net/document/en/ps3/3_15/settings/osinstall.html

      Choice quote from the second link:

      There is more to the PLAYSTATION®3 (PS3(TM)) computer entertainment system than you may have assumed. In addition to playing games, watching movies, listening to music, and viewing photos, you can use the PS3(TM) system to run the Linux operating system.

      It may not be on the box, but it's certainly documented on Sony's own websites

    8. Re:File a complaint, don't just talk by CapnStank · · Score: 5, Insightful

      I think you're all missing the point. The path the GP poster made was not necessarily to Best buy or whoever but to Sony. There's two scenarios:

      1) You call the 1-800 Sony line and get Prakesh on the other line. For all you know he sympothizes with you but is powerless to do anything. He can't give you back Other OS, he can maybe apologize and bring it to management who proceeds to ROFL (yes, on the floor) and then scrap your complaint.

      2) You take your purchase back to Best Buy: under law they are forced to return your price and then duke it out against Sony about the return charge.

      Who do you think Sony listens to? Joe, who is upset with their firmware on the line, or Best Buy USA whose upper management is yelling at you because they got a surplus of PS3s that they've been forced to refund because of your shit decision?

    9. Re:File a complaint, don't just talk by Moryath · · Score: 4, Interesting

      Not far off the mark. I had two "leftovers" gift cards for BB once - one had like 5 bucks and change, one about 10 bucks.

      Tried to put them both down for a game that was marked down on sale to $20. First they hassled me over using them on a sale item. Then they tried to say I could only use one gift card per item so I'd need to buy another item.

      If it were coupons, maybe. But they were fucking GIFT CARDS. Worst Buy had already taken the ACTUAL MONEY that they represented, from the gift giver.

      Haven't bought anything from Shit Buy since. Not worth the fucking hassle.

    10. Re:File a complaint, don't just talk by greg1104 · · Score: 5, Insightful

      I don't think you realize exactly what Sony did here. Back when they were fighting the war against HD-DVD, they loved these Linux sales. Every user who bought a PS3 for reasons besides playing games was listed on the headcount of active Bluray players, and therefore served their master plan to kill off their competitor though showing superior market share.

      Now that said competitor is gone, they'd prefer not to sell to or support those users, and so they're just killing them off. Sony has finished with using them now and now is actively fucking them over. All of us who leaned toward buying a PS3 due the Linux feature have been intentionally played here.

  2. This is all about the laywers... by nweaver · · Score: 4, Insightful

    A prediction: there will be some settlement, where the "victims" can claim $10 in coupons for discounted games, but the lawyers will make a few hundred thousand or a million.

    --
    Test your net with Netalyzr
    1. Re:This is all about the laywers... by BradleyUffner · · Score: 4, Insightful

      A prediction: there will be some settlement, where the "victims" can claim $10 in coupons for discounted games, but the lawyers will make a few hundred thousand or a million

      Its the lawyers doing all the work here, how much money do you expect for doing nothing but signing your name, you don't even have to show up in court.

  3. Re:Can't lose! by Vanderhoth · · Score: 4, Insightful

    It's also possible Sony will make every attempt to settle this out of court to prevent the court from definitively ruling on what a company may and may not put in a ToS/EULA. If a court ruled that when you buy hardware that REQUIRES software to run then you are buying the software as well there are going to be a lot of angry companies (E.G. Microsoft, Apple, Nintendo, etc...) out there whom will lose their easy way to shaft their customers.

  4. Re:So what? by twistedsymphony · · Score: 4, Insightful

    Human body update 568.3... since you have the potential to put non-edible things in your mouth we are disabling eating so that you may continue to breath our air service, you may chose to deny this update and continue eating but we will no longer allow you access to air... We're not forcing you to stop eating.. the choice is entirely yours. Have a nice day.

  5. Pointless, sue individually instead. by Umuri · · Score: 4, Insightful

    Class Action lawsuits in this country are near pointless in terms of causing redress, and barely hurt the companies they're brought against. In a lot of bigger companies they're seen as a regular cost of business.
    As said in other posts, enjoy your coupon that ends up making you spend more money.

    If you REALLY wanted to get redress, take sony to small claims court.
    $50-100 filing fee(75 in my state), you can get damages up to $5000, and you can make sony pay the court fee upon winning too.

    They'll either start settling cases, or waste a lot more sending representation to win.
    So sue em for the cost a new PS3, since that's what it will take to restore you the original functionality that they took away ( one PS3 to play games and do PSN, one to run linux, since you can't do it on both anymore).

    --
    You never realize how much manually made unmanaged "linked" lists suck, till you have src.link.link.link.link...
  6. Re:Can't lose! by Shrike82 · · Score: 5, Funny

    Well hello there Mr. Obnoxious American. Now, as you may or (more likely) may not be aware, the English language was invented right here in little old Britain. We spell it tyre. You're entitled to mispell it as tire if you like, but every time you do we Brits have a quiet chuckle to ourselves, roll our eyes at our backwards cousins across the Pond and carry on in our usual dignified manner.

    --
    You can advertise in this sig from as little as £99.99 a month!
  7. EULA by Anonymous Coward · · Score: 5, Insightful

    Sony's standard EULA states that if the machine
    1) didn't work,
    2) didn't do what the expensive advertisements said,
    3) electrocuted the immediate neighborhood,
    4) and in fact failed entirely to be inside the expensive box when you opened it,
    This was expressly, absolutely, implicitly and in no event the fault or responsibility of the manufacturer,

    5) that the purchaser should consider himself lucky to be allowed to give his money to the manufacturer,
    6) that any attempt to treat what had just been paid for as the purchaser's own property would result in the attentions of serious men with menacing briefcases and very thin watches. /cite{Good Omens}

    They just added
    7) If the machine does work, we will break it the next time we want your money or feel like it.

  8. Re:Can't lose! by ranulf · · Score: 5, Funny

    No, tire is what happens when Brits are repeated subjected to Americans trying to correct British spelling into the peculiar bastardized American dialect. The poster even made it clear he was British, so there's no point criticising his correct spelling. And yes, before you get uppity, "criticising" can be spelt with an s. And yes, spelt is correct too.

  9. Re:Having done the firmware upgrade... by ranulf · · Score: 4, Informative

    This law suite should fail. Not that I want to be on SONY's side but they were 100% clear in their intentions regarding the "other os" option from day one.

    You mean stating that the PS3 was an "open platform" and that "Other OS" and "Game OS" would always be able to coexist on the same PS3?

    They're even still publicising this fact here...

  10. Re:So what? by L4t3r4lu5 · · Score: 4, Informative

    Ladies and gentlemen, May I present to you a prime example of Motron's Fork

    The choice is slightly different, though. Here we have "Lose Other OS functionality" or "Lose ability to use PSN and play any new games which require the firmware upgrade (you can bet that they all do)."

    Regarding the modded down comment above about "hyperbole inherent in the freetard system" (nice butchery of Monty Python, cockfungus) My PC runs Linux, I game using WINE. A happy freetard is me!

    --
    Finally had enough. Come see us over at https://soylentnews.org/
  11. Re:Can't lose! by Homr+Zodyssey · · Score: 4, Informative

    Hello there, you silly English ka-niggot.

    tire
    late 15c., "iron rim of a carriage wheel," probably from tire "equipment, dress, covering" (c.1300), an aphetic form of attire. The notion is of the tire as the dressing of the wheel. The original spelling was tyre, which had shifted to tire in 17c.-18c., but since early 19c. tyre has been revived in Great Britain and become standard there. Rubber ones, for bicycles (later automobiles) are from 1870s.
    Online Etymology Dictionary, © 2010 Douglas Harper

    So, in 17c-18c, when the Brits were populating America, the spelling was "Tire". We can't help it if you people decided to change your minds. We didn't.