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Google Defends Privacy Policies

adeelarshad82 writes "Google responded to a letter from 10 international privacy commissioners who criticized the company's approach to privacy, insisting that Google protects its customers and has moved quickly to make changes regarding Google Buzz. In a letter to the commissioners, global privacy counsels for Google stated, 'We are committed to being transparent with our users about the information that we collect when they use our products and services, why we collect it, and how we use it to improve their experience.' The April inquiry from the officials included privacy commissioners from Canada, France, Germany, Israel, Italy, Ireland, the Netherlands, New Zealand, Spain, and the UK."

39 of 114 comments (clear)

  1. It's a little late to do a Film at 11 joke so... by LostCluster · · Score: 3, Funny

    Online service backtracks after privacy overshare. We'll monitor this story overnight and have a full report to you on the Really Early Local News. We start before normal people wake up.

  2. Transparent is no lie by syousef · · Score: 2, Insightful

    Transparent, as in not visible. Or at least buried deep in license agreements no one reads.

    --
    These posts express my own personal views, not those of my employer
    1. Re:Transparent is no lie by Jurily · · Score: 2, Interesting

      Transparent, as in not visible. Or at least buried deep in license agreements no one reads.

      Those who care, will read it. And they'll make a big fuss about it, to which hopefully Google will respond some day...

      Google needs your data, just like how you need Google. Search is their core business, after all. What we need to make sure is that those TOS and agreements are not just some legal stuff to make the whiners go away, and it's in their enlightened self-interest to make sure we can verify it. Google is not Microsoft: it won't cost you days of work and months of learning to move away from their products if they piss you off, and they know it.

      That said, always keep in mind that for a company like Google, you are not the customer. You are the product.

  3. Facebook? Bueller? by rueger · · Score: 5, Interesting

    Given the horrid behavior of Facebook over the last month I'm feeling a lot better about Google. Maybe they're equally sleazy, but at least they don't whack you over the head with their sleaze.

    If anything it's Facebook's "We honestly don't give a shit what you think 'cause millions of others won't care what we do as long as they've got Farmville" attitude that annoys me more than the privacy issues.

    1. Re:Facebook? Bueller? by Nemyst · · Score: 4, Interesting

      Right now I'd say I'm more worried about what the government or my ISP will do with my private information than I am by what Google will do with it.

    2. Re:Facebook? Bueller? by adolf · · Score: 4, Informative

      Right now I'd say I'm more worried about what the government or my ISP will do with my private information than I am by what Google will do with it.

      Remember, kids: Any information that Google has about you is only a subpoena or warrant away from being in the hands of a third party. So don't forget to toss your cookies, wash your cache, and renew your IP.

    3. Re:Facebook? Bueller? by JWSmythe · · Score: 3, Insightful

      There are bigger things to worry about than Facebook.

          Privacy threats on the Internet, in order of risk (IMHO) are:

          1) The computer user. Why are you using the same password for everything including your bank, and why is it "FluffyBottoms123"? I love your new MSIE toolbar though.

          2) Malware on the PC.

          3) Admins sniffing in/out LAN traffic (mostly office environments). Don't be surprised when you get fired for downloading porn, they are watching.

          4) ISP Admins sniffing in/out WAN traffic (by design or by malicious admin with too much access).

          5) Webmail hosting providers (Gmail, Hotmail, Yahoo! mail, etc). Your primary email is key to everything you do online, and just because you deleted that message doesn't mean it really went away.

          6) Overzealous social networking providers (such as Facebook). OMG! Like they know who your BFF is since middle school, and that your mood is "happy like a little butterfly". {barf}

          7) The government. The signal to noise ratio is so high even with the "secret" fat pipes going into government closets, they may never notice you.

          8) The admin of that one porn site you frequently regularly to look for freaky porn. (keyword searches and access logs are an interesting place to search). Stop searching for "underage midget bestiality" already, and have another look at #3.

          On #3, as soon as I learned that one place was doing content filtering, with the ability to log, I set up a PPP over SSH tunnel on an obscure port, and put my default route over it. Suddenly I don't surf the net at all, but there is a lot of encrypted traffic on port 31337. I blame streaming radio. :) I have nothing to hide, but I may not want to advertise everything I do. Almost anything can be construed as inappropriate. It all depends on how it's presented. Don't believe me? Sit in on a few open court sessions sometime. "Bob was helping the little boy across the street" is what the defense says. The prosecution says "Bob caressed his hand, as he walked the boy towards what police described as a place where the defendant obviously took young children, softened them up with candy, and had his way with them". (btw, the "candy" could be a single empty snickers wrapper from that last road trip Bob took).

      --
      Serious? Seriousness is well above my pay grade.
    4. Re:Facebook? Bueller? by vandan · · Score: 2, Interesting

      Precisely. Let's remember that it was Google who told the US government to take them to court before they'd hand over search query data. I'm not saying Google is perfect. But as the post above notes, Google collect data for the sole purpose of providing targeting data to their customers - advertisers. Worst-case scenario is that some advertisers have slightly more information on your browsing habits. This is far from the end of the world.

      But you are spot on when you worry about the government getting their hands on this information. I can see problems for people discussing:
        - euthanasia
        - recreational drugs, including medical use, drug law reform, harm minimisation programs, etc
        - political activism
        - criticism of government
        - criticism of big business
        - workers' rights ... which are all quite valid topics, which ever side of the so-called 'great divide' you come down on.

    5. Re:Facebook? Bueller? by Kpau · · Score: 2, Informative

      Why are you automatically at ease with a corporation versus a government? Neither one has *your* best interests in mind when dealing with you.

    6. Re:Facebook? Bueller? by the_womble · · Score: 2, Interesting

      Governments are blocking that kind of discussion. The web sites banned in Australia include a euthanasia site and a pro-life site.

    7. Re:Facebook? Bueller? by TheLink · · Score: 3, Interesting

      That's why it's funny because if Google really did anything about protecting privacy the various Governments wouldn't like it.

      Imagine if the warrants come in and Google said: "Sorry can't help, we've taken 100% effective measures to protect user privacy".

      --
    8. Re:Facebook? Bueller? by icebraining · · Score: 2, Insightful

      Wave is looking better and better to me, but noone uses it. Ah well...

      FTFY.

      Remember, we should be going towards federated networks, not centralized!

    9. Re:Facebook? Bueller? by JWSmythe · · Score: 2, Funny

      Are you sure I haven't had combat training?

      --
      Serious? Seriousness is well above my pay grade.
  4. This bothers me by Andorin · · Score: 3, Insightful
    Being a Slashdot reader, I haven't actually read the article, but this line from the summary bugs me:

    'We are committed to being transparent with our users about the information that we collect when they use our products and services, why we collect it, and how we use it to improve their experience.'

    Google doesn't collect peoples' information for the happy, innocent purpose of improving their experience. They collect peoples' information to make money. Why can't they be honest about that?

    It doesn't even make it okay to do both.

    --
    That Anonymous Coward guy is pretty annoying. Can we have the government censor him or something?
    1. Re:This bothers me by blackraven14250 · · Score: 3, Insightful

      In a twisted way, seeing relevant ads is an improvement of the user experience. I don't wanna see ads for online pharmacies selling Viagra, and getting relevant ads is an improvement.

    2. Re:This bothers me by kappa962 · · Score: 4, Insightful

      Google doesn't collect peoples' information for the happy, innocent purpose of improving their experience. They collect peoples' information to make money. Why can't they be honest about that?

      I can't disagree with your second sentence, but I see no reason to believe the first. Why would you think that they don't do both, and why isn't it ok to make money simultaneously with improving user's experiences?

    3. Re:This bothers me by amRadioHed · · Score: 2, Insightful

      They are being honest about it. The "why we collect it" part of their quote is the part about them making money, I don't recall them ever pretending not to have more money then god. Improving the users experience is a big part of that however, since they don't make money if the users stop using.

      --
      We hope your rules and wisdom choke you / Now we are one in everlasting peace
    4. Re:This bothers me by EdIII · · Score: 2, Insightful

      In a twisted way, eating Soylent Green is an improvement over the experience of starving to death. Starving to death sucks, and taking my chances of being scooped up by a truck is better.

      There fixed that for you.

      My point being that sometimes the price of that improvement just isn't worth it in the long run. AdBlock Plus solves the problem quite nicely without divulging all of your personal information to Google.

    5. Re:This bothers me by gmhowell · · Score: 2, Funny

      In a twisted way, seeing relevant ads is an improvement of the user experience. I don't wanna see ads for online pharmacies selling Viagra, and getting relevant ads is an improvement.

      You're more of a penis pump kinda guy?

      --
      Jesus was all right but his disciples were thick and ordinary. -John Lennon
    6. Re:This bothers me by EdIII · · Score: 2, Interesting

      .... and none of it is worth losing your privacy or anonymity over it. None of it.

      The risks associated with data mining are not as benign as a few corporations forcing relevant ads in front of your face all day. It's a little bit more involved and complex than that. I could go tin-foil-hat on you all day long, but let's just leave it at it's too dangerous to have that much personal information in public. The public loses the best protection it ever had, could had, and will have, its privacy and anonymity.

  5. Why am I not surprised. by TubeSteak · · Score: 2, Funny

    [Jane Horvath and Peter Fleischer, global privacy counsels for Google] pledged to ensure "that privacy is designed into our products at every stage of the development cycle"

    They're just pledging to do this now?

    --
    [Fuck Beta]
    o0t!
  6. better solutions? by viperblades · · Score: 5, Insightful

    it's easy to say 'google doesnt value privacy' . however i have yet to see someone make a post in any of these stories about an alternative search engine that
    - gives just as good of results as google
    - has a history of protecting privacy (google resisted a court order from the government as much as they could. other search engines happily complied)

    the deal with search engines is simple. if you want a good working search engine that supports MILLIONS of users you are either going to have to pay or the search provider will need to use advertising. also said search provider is going to need to mine search results to give better results and when the government brings a patriot act court order , any business is going to comply.

    do you think bing, yahoo and altavista would tell the US government "we'll take jail over handing you these records"? atleast google's owners tell you if you don't want your searches for something recorded, dont do them online in a non-anonymous way because it recorded. do you see another search provider doing that?

    1. Re:better solutions? by Stan92057 · · Score: 2, Insightful

      I don't have a problem with google serving us with ads based on our search queries,its a fair exchange. But beyond that google or any other search Provider, has no business building up some kinda advertising profile of my wed history. That is far and beyond the service they provided me i believe.They don't need my IP number,they don't need to know what web site i choose or anything else except the search term i use to serve me an ad.

      --
      Jack of all trades,master of none
    2. Re:better solutions? by Anonymous Coward · · Score: 2, Informative

      - gives just as good of results as google
      - has a history of protecting privacy (google resisted a court order from the government as much as they could. other search engines happily complied)

      http://ixquick.com/

      I've been using them for years, and it's continually improved. I replaced the default search engine in Firefox with Ixquick HTTPS search. My searches are sent via POST and travel over HTTPS. My IP is *never* recorded.

      The results that Ixquick gives me are very good. Occassionally, I'll use something different like Yahoo, but that is very infrequent. They also offer a proxy service, though I haven't used it.

    3. Re:better solutions? by Malyven · · Score: 3, Interesting

      Or do you see another search engine providing as much internal Data as google does? I have yet to see another site like http://www.google.com/governmentrequests/ Sure it's not super detailed but it's a hell of lot better than anything else out there.

    4. Re:better solutions? by BikeHelmet · · Score: 2, Informative

      Then...
      1) Don't login while searching.
      2) Clear your flash cookies.
      3) If you logged in while searching, regularly clear your search history from the Google control panel. It will still be retained for several months, but probably won't be actively used to serve you anything. Just passively used for larger scale statistics.

      Note: You will still be tracked. For more info, read on: http://www.ghostery.com/

      P.S. I respect Google for being so truthful about how things are.

    5. Re:better solutions? by Tromad · · Score: 2, Informative

      http://duckduckgo.com/privacy.html
      They don't keep search logs. I am not connected in any way other than occasionally using it.

  7. High Bar by MushMouth · · Score: 4, Insightful

    Better than shitty can still be shitty

    1. Re:High Bar by Hognoxious · · Score: 2, Insightful

      Better than shitty is by definition 'Not shitty'. If it were shitty it would be 'shitty', plain and simple. Better than shitty may simply be 'better than shitty', or it may be something more prosaic, like 'acceptable', however what it definitely isn't is just 'shitty'. Less than one is be definition not one.

      Shitty isn't a measurement[1], it's an adjective. Are all fat people equally fat?

      [1] If it is, what units is it in?

      --
      Confucius say, "Find worm in apple - bad. Find half a worm - worse."
  8. Re:Privacy Nuts by KahabutDieDrake · · Score: 3, Insightful

    So then of course the obvious answer, since we can't have privacy, is to flood the world with information about every single person... so long as you have enough money to pay for that information.

    That's a MUCH better logical situation. It's still bullshit, but that didn't stop you, so why should it stop me?

  9. ORLY? by Bob9113 · · Score: 2, Insightful

    'We are committed to being transparent with our users about the information that we collect when they use our products and services, why we collect it, and how we use it to improve their experience.'

    Sooooo, the little tracking bugs from Double Click and Google Analytics? You're being transparent about all that data, eh? You have a nice place where I can see everything you have recorded on your hard drives about my browsing history? How about a page telling me all the sites your tracking bugs are on, and the number of unique pages and users they track? A clear, concise description of the algorithms you use to personalize ads, including the row and column definitions for the matrix(ces)?

    Tell me again how serious you are about transparency. Really, I'm fascinated -- do go on.

    1. Re:ORLY? by JackieBrown · · Score: 4, Informative

      Yeah. It's too bad they don't have easy to follow instructions on how to disable that.

      The phrase "disable tracking from google" gave me the referenced link as first result.

      I tried a bing search and not until the 5th result did I even get an official msn link (and that link seems to have nothing to do with my query.) The other official microsoft link was for a pdf file. No other results on that page nor the next (it defaults to 10 results per page.)

  10. It's like dejavu all over again! by GNUALMAFUERTE · · Score: 4, Insightful

    Why do we have this discussion every single week?

    Here is the first distinction that we have to make:

    a) Services that publish private information
    b) Services that do not publish private information

    Facebook and other atrocities are clearly in the a) group. They publish your information for anyone to see and there is nothing you can do about it. On the other hand, you have no right to complain, since that is the bloody purpose of the service.

    Google, on the other hand, is in group b). They do collect user information, but they process that information in an automated way, gather stats, and let you store, organize and share that information. They DO NOT publish that information or make it available to any other third party. Nobody except for a perl script and a SQL server is looking at your data. And you have no right to complain, since that is the purpose of the service.

    So, you don't want your information published: Do not use services in a) group.
    You don't want your information automatically analyzed and processed, do not use services in b) group.

    It is truly that simple. I do not use any service in group a). I do use google, and many of its services. All the information is kept between google and me. You see, I want them to do what they do. I like the way they analyze my data and the way they allow me to manipulate it. You know what happens to the information I want no one to see? it is not published publicly. Do you know what happens to the info I don't want google's perl scripts to see? it doesn't get uploaded in the first place.

    It's like going to a horror movie and complaining that you got scared. It was a fucking horror movie! what are you complaining about?

    People upload all of their private info into some unknown "social network" and then complain about privacy. It's in the fucking name, what are you complaining about?

    Can we really get over this?

    --
    WTF am I doing replying to an AC at 5 A.M on a Friday night?
    1. Re:It's like dejavu all over again! by genericpoweruser · · Score: 2, Insightful

      True enough, but as another poster pointed out http://yro.slashdot.org/comments.pl?sid=1647548&cid=32165644/ there are instances where companies can be compelled to reveal all their information about you.

      --
      A fool and his lamb are worth two in the bush.
    2. Re:It's like dejavu all over again! by JackieBrown · · Score: 4, Insightful

      I don't expect - nor want - any company to refuse a lawfully issued warrant.

      I do expect for them to wait for that warrant which only Google did.

    3. Re:It's like dejavu all over again! by dcmoebius · · Score: 2, Insightful

      Here is the first distinction that we have to make:

      a) Services that publish private information
      b) Services that do not publish private information

      The problem is that there is little to stop companies from transitioning from group b) to group a).

      I'm reasonably confident that Google won't actively screw me over right now. But ten years down the road? Who knows?

      Frankly, the only reason I trust Google NOW is that they have an incentive to keep me happy. If at any point I get pissed off, I can pack up and move to Bing or some other competitor with a minimum of fuss.

      However with Facebook, they have a locked-in market. Sure, you can quit and move to a new site. But Facebook's value is in its membership, which no other company is offering at the moment.

      As it stands now, the relationship between the user and Google is much more balanced, which makes Google at least marginally interested in their customers. Facebook, barring a massive decline in membership, simply doesn't care.

      So long as Google is being kept honest by the legitimate possibility of losing revenue, they'll stay in group b).

    4. Re:It's like dejavu all over again! by z0idberg · · Score: 3, Insightful

      Lawfully issued from which country?

  11. Re:Privacy Nuts by OrwellianLurker · · Score: 4, Interesting

    The privacy nuts are rather like the abortion nuts. Although there are many views only one side pushes forward. Just as we never see gangs of protesters marching for abortion but only against abortion we see only the privacy freaks protesting the supposed evils of free information. Some people seem to only feel safe if they are living totally obscured from the view of all others.

    Uh, that's a poor comparison. Most anti-choice (I refuse to label them pro-life, as someone can be pro-life and pro-choice without contradicting themselves) protesters are fighting to outlaw abortion, while "privacy freaks" typically are more concerned with their own privacy (and bitching about the lack thereof). I don't have a Facebook account with any real information, and I try to educate people about privacy, but I'm hardly campaigning to outlaw status updates. I think people should have the right to tell the world when they are taking a shower and what they thought about the Shawshank Redemption. I just think that they should be clearly informed of what is being done with their data and any transfer of the data to a third party should be an opt-in process.

    STATUS UPDATES ARE MURDER

    --
    'Political power grows out of the barrel of a gun.' - Mao Tse-tung
  12. service vs business by jDeepbeep · · Score: 2, Insightful

    You are mistaken, advertising is their core business.

    I consider search to be their main service, but advertising to be their main business.

    --
    Reply to That ||