Slashdot Mirror


Amazon Is Collecting Your Kindle Highlights & Notes

TechDirt catches Amazon playing fast and loose with data that consumers may think is private — namely, their highlights and notes entered into Kindle books. "Amazon will now remotely upload and store the user notes and highlights you take on your Kindle, which it then compiles into 'popular highlights.' I have no doubt that the feature provides some interesting data, but it's not clear that users realize their highlighting and notes are being stored and used that way. Amazon basically says there's no big privacy deal here, because the data is always aggregated. But it sounds like many users don't realize this is happening at all. Amazon says people can find out they added this feature by reading 'forum posts and help pages.' ... [This situation] once again highlights a key concern in that the 'features' of your 'book' can change over time. Your highlighting may have been yours in the past, but suddenly it becomes Amazon's with little notice."

30 of 211 comments (clear)

  1. Repeat after me by djupedal · · Score: 3, Insightful

    1.) highlight
    2.) upload in steal, er, I meant borrow...ahhhrr.. I mean stealth mode
    3.) profit
    4.) wow sharewholders

    1. Re:Repeat after me by Anonymous Coward · · Score: 3, Insightful

      Isn't the user generated notes are written by the customers? The customers still owns the copyrights and they can and should all file DMCA take down notices.

    2. Re:Repeat after me by coaxial · · Score: 3, Insightful

      Isn't the user generated notes are written by the customers? The customers still owns the copyrights and they can and should all file DMCA take down notices.

      Check the EULA. Dollars to donuts (I'll take the donuts), there's language in it to the effect of "by using this device, you give Amazon a royalty free, irrevokable, license to all notes, highlights, and other annotations made with this device.

  2. Title is a goddamn sonofabitch phony by Anonymous Coward · · Score: 5, Interesting

    Collecting and anonymizing highlights to form something like "most popular passages". Awesome. Collecting and "anonymizing" notes? Impossible and terribly invasive.

    Guess which one is actually happening? Guess which one the title and summary suggests is happening?

    1. Re:Title is a goddamn sonofabitch phony by Omnifarious · · Score: 5, Insightful

      Even collecting information about 'most popular passages' is, IMHO, kind of invasive. Especially when it happens without you even realizing it. When you highlight something on a personal device you hold in your lap where you 'buy' the books the expectation is not that the highlight becomes public knowledge in any way, even as part of an aggregate.

      The plain fact is, the idea that you 'own' your Kindle or any of the books on it is a complete fiction. Amazon should not be allowed to imply that you do in any way.

    2. Re:Title is a goddamn sonofabitch phony by nacturation · · Score: 5, Funny

      I suggest hacking this. Get a whole bunch of people to download some really obscure free book and then highlight words which suggest some deeply disturbing pathological behavior. Get enough people to do it and you'll have Amazon highlighting some sicko fantasy.

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
    3. Re:Title is a goddamn sonofabitch phony by tuttleturtle42 · · Score: 5, Informative

      But it is an /optional/ feature, that they put out a press release for, put a big message on the amazon kindle forums about and are sending out an updated user's manual with. It is even a feature that defaults to off. They are telling people about it and letting them not turn it on. Otherwise it'd be terrible. It'd make sense as a complaint if they didn't share what they were doing. There's also the option of not updating the software if you care so much about keeping the kindle exactly as it is. The kindle store has problems, that doesn't mean that everything that amazon does with the kindle is a problem.

    4. Re:Title is a goddamn sonofabitch phony by x_IamSpartacus_x · · Score: 5, Informative

      You're NOT automatically opted-in. Holy hell people... it's an OBVIOUS option in the settings menu that you must turn ON. I own a Kindle and I am not opted-into this. People here keep acting like there's no way you can keep your kindle from updating/phoning home/changing your settings. Now hear this: YOU CAN TURN OFF THE WIRELESS AND NOTHING CHANGES! Just turn it on when you want to download a book and turn it back off when you're done. Geez people...

  3. This is why by Omnifarious · · Score: 5, Insightful

    This is why I'm so very insistent about owning the hardware I buy. Mostly. Unfortunately, I sort of share vague ownership of a PS3 with Sony. :-( But generally, it's not a concession I'm willing to make.

    Sadly, I don't think most people are aware of the choice they're making. And when you tell them, they think you're a raving lunatic or some kind of bizarre idealist. But their choices have real consequences, and the network effect of their choices have consequences for me.

    1. Re:This is why by adolf · · Score: 4, Insightful

      Let us not fog this discussion with dismissives about hardware ownership, for this really has nothing to do with that. Instead, this about how companies treat the data you create. And let me just say that there's are some useful aspects to having Amazon keep your data for you.

      Suppose I have a Kindle (or, say, one of the requisite apps on some other hardware platform), and I've bought a few books for it that I've noted and highlighted. Suppose, then, that I lose my Kindle. Or it gets run over by a bus. Or stolen. Or dunked in a hot tub. Or whatever.

      All I have to do is procure/install a new Kindle, enter the appropriate account identification, and my books and notes are transferred to the new device.

      Which, you must admit, is pretty cool. (Hey luddites! The cloud has uses!)

      As I see it, the only problem here is if, and how, Amazon shares that data with others. It really has nothing to do with hardware ownership, which is a red herring argument at best.

      So, instead, please: Let's simply discuss the implications of Amazon sharing your highlights with others. (This is a matter that I really don't have any opinion on in this instance, but I guess I'll don my flamesuit anyway...)

    2. Re:This is why by causality · · Score: 5, Insightful

      Let us not fog this discussion with dismissives about hardware ownership, for this really has nothing to do with that. Instead, this about how companies treat the data you create. And let me just say that there's are some useful aspects to having Amazon keep your data for you.

      Suppose I have a Kindle (or, say, one of the requisite apps on some other hardware platform), and I've bought a few books for it that I've noted and highlighted. Suppose, then, that I lose my Kindle. Or it gets run over by a bus. Or stolen. Or dunked in a hot tub. Or whatever.

      All I have to do is procure/install a new Kindle, enter the appropriate account identification, and my books and notes are transferred to the new device.

      Which, you must admit, is pretty cool. (Hey luddites! The cloud has uses!)

      As I see it, the only problem here is if, and how, Amazon shares that data with others. It really has nothing to do with hardware ownership, which is a red herring argument at best.

      So, instead, please: Let's simply discuss the implications of Amazon sharing your highlights with others. (This is a matter that I really don't have any opinion on in this instance, but I guess I'll don my flamesuit anyway...)

      Hardware that you own is under your control. "Control" as used here includes the ability to decide whether or not it transmits locally-stored data to any remote destination.

      The scenarios you gave of a Kindle being destroyed, stolen, or otherwise rendered inoperable have a simple enough solution: backups. On a hardware device that you own, there is nothing preventing you from making backups of any data it stores. If you own it, you can send your data "to the cloud" as a backup (whether or not this is the primary purpose of doing so), you can back the data up to physical media that you own, you can choose to do both, or you can choose to do neither and take your chances.

      Most importantly, hardware that you own doesn't "phone home" unless you specifically configure it to do so. It doesn't force you to return a downloaded book (i.e. 1984) because the publisher screwed up and wants to make this your problem. It doesn't transmit your data to "the cloud" unless you enable such functionality, or if it is enabled by default, you are at least able to permanently disable it with the confidence that your settings won't be remotely overridden.

      I think you miss an important point. Data ownership is a total non-issue if no one but you has possession of your data. It's an easy issue if no one else has possession of your data unless you specifically, willingly, and intentionally gave it to them. The only reason you mention "how companies treat the data you create" and think this trumps the "hardware ownership" concern is because Amazon gets this data with or without your consent because they have total control over a device you thought you owned.

      The repeated examples of this single principle are why I will never use a Kindle. I refuse to reward such business practices with my money. If you really had no qualms about doing so, if there were truly nothing wrong with any of this, then you wouldn't need to create a false distinction between "hardware ownership" and "how companies treat your data", as though the hardware ownership were not exactly the means by which Amazon obtains your data.

      --
      It is a miracle that curiosity survives formal education. - Einstein
    3. Re:This is why by Asic+Eng · · Score: 3, Informative
      All I have to do is procure/install a new Kindle, enter the appropriate account identification, and my books and notes are transferred to the new device. Which, you must admit, is pretty cool. (Hey luddites! The cloud has uses!)

      OK, I'll go ahead and admit that: It is cool and it does have uses. However it has problems, too.

      To give a very very specific example: Amazon has recently suspended my account. It's not that they told me about it - it's just that my password suddenly stopped working, and when going through the password reset process I found the new one wasn't working either. Only when I contacted them through their contact form did they actually tell me that they suspended the account. They said they were investigating something with another similar account which had a problem. They didn't tell me what they were investigating, they didn't tell me how long they were planning to investigate, just asked me for "patience". The email can't be replied to either. To give some context: I checked my records, and I have been buying stuff from them since at least 1997, as far as I am aware they never had the slightest problem with me in that time.

      I did some web searching and it seems that this sort of thing is something Amazon does fairly often, they seem to have some sort of system which they use to try and detect fraud and apparently it triggers on some rather weird things (lives at the same address as someone they had problems with in the past, has the same last name as someone they have problems with ... stuff like that). Of course they are entitled to chose who they do business with (and so it should be) so there is really no recourse against this.

      As you can imagine I'm fairly pissed at them, but everything I bought from them over the years is still available to me, everything I own I can still use. There are other suppliers of books, mp3s and electronics - if they don't want my business I can and will take it elsewhere.

      I'm not sure how much all this would affect me if I owned a Kindle, but I don't think I would want to buy one now. (Well, it's not like they'd let me anyway ...)

      I'll take this as a reminder not to entrust anything important to "the cloud" and continue not to buy DRM products.

  4. Deceptive description by bkpark · · Score: 5, Informative

    As a Kindle 2 owner who just had his Kindle updated to 2.5 firmware (which has this feature), I can tell you that this feature is off by default. In order for Amazon to actually share your highlights (of course, who knows if they're collecting it silently in the background; it's their system after all), you have to actively turn on this feature.

    I've also seen Kindle for iPad. I don't recall whether this feature was on by default, but it is rather prominently displayed on their relatively simple options menu. If you have privacy concerns, it's fairly simple to turn it off.

    1. Re:Deceptive description by DarkTempes · · Score: 4, Informative

      There are still logs that report device coordinates, cell tower coordinates, titles of books read, etc to Amazon. Supposedly it's all for 'diagnostic' purposes but who knows.

      Of course you can just keep your wireless turned off and that information never gets reported and there are also some hacks out there to disable the logging (as shown here).

  5. RTFM by Anonymous Coward · · Score: 5, Informative

    Kindle User's Guide (pdf), page 99. Notes and highlights have been backed up to Amazon's servers since the v1 launch, and you can easily turn off sync of your own data.

    You can enable or disable automatic backup by following the steps below:
    1. If you are not already on the Home screen, press the Home button.
    2. Press the Menu button.
    3. Move the 5-way to underline "Settings" and press to select.
    4. Press the Menu button.
    5. Move the 5-way to underline "Disable/Enable Annotations Backup" and press to select.

    Why should I care that Amazon builds an aggregate summary?

    1. Re:RTFM by Culture20 · · Score: 4, Insightful

      Why should I care that Amazon builds an aggregate summary?

      What if your (admittedly stupid) note said "This passage is exactly what happened to my wife, Jenny Smith, last night at our home address of 12345 Stupid street in Stupidville."? Or more likely, you annotated someone's name and address or phone number in your kindle because you had it with you by the pool, but you didn't have your phone.

    2. Re:RTFM by Shakrai · · Score: 3, Interesting

      It is called privacy.

      If you wanted it, why did you turn all your data over to them? I don't keep notes I want kept private on DRM'ed hardware that I essentially lease from someone else. I keep them on paper or my own hardware.

      --
      I want peace on earth and goodwill toward man.
      We are the United States Government! We don't do that sort of thing.
  6. Re:A Simple Solution by TheKidWho · · Score: 4, Informative

    Oh wait, they do.

    That must burst your bubble.

  7. Re:A Simple Solution by Skreems · · Score: 4, Informative

    They do. The feature is off by default.

    --
    Slashdot needs a "-1, Wrong" moderation option.
    The Urban Hippie
  8. Really? by Saeed+al-Sahaf · · Score: 3, Insightful

    Why should I care that Amazon builds an aggregate summary?

    You might care if the books you read and the things you highlight come up at your next security clearance interview. As well, it may take you some time to realize why you are getting certain types of clearly targeted spam. And, down the road, maybe you just don't fit in to that condo you want to buy, maybe you'll wonder why and where they got their data. Trying to adopt a child? You might want to be concerned

    You do realize that all data is for sale, right?

    --
    "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
  9. Intellectual property theft by c0d3g33k · · Score: 5, Insightful

    Isn't it interesting that the very companies that protest constantly about piracy of their "intellectual property" and want to DRM lock everything to prevent it seem to have no respect for the property rights of individuals? Take note, you apologists who constantly point out that piracy is "theft" because it "steals" something that belongs to the creator whose 'right' to compensation and control of their works must be protected. Why silent now? The personal notes a person creates on their reading device are no different from other creative works and should be protected accordingly. Amazon should not be accessing or using this information without express permission or fairly compensating the rights holders and providing royalties for the lives of the authors plus 70 years. Live by the sword, die by the sword.

    1. Re:Intellectual property theft by icegreentea · · Score: 4, Informative

      They aren't getting the info without the permission. It's an opt in feature.

  10. Re:Repeat after me (Repetition Indeed) by causality · · Score: 4, Interesting

    1.) highlight 2.) upload in steal, er, I meant borrow...ahhhrr.. I mean stealth mode 3.) profit 4.) wow sharewholders

    I can't wait to see who comes out of the woodwork to defend Amazon on this one, and what sort of faux reasoning they use to do it. I know Amazon doesn't have the fanboy base that Microsoft and Apple currently enjoy, but I think that's because they are, for the most part, "just a retailer" reselling goods they did not themselves design or produce. Most of the items they sell are things you happen to have bought from Amazon but could obtain elsewhere. The Kindle is quite the exception to that. It's a real Amazon product and service with all of the brand recognition that goes with that.

    I'm wondering who is going to make excuses for Amazon and advocate that we view this as a desirable or at least benign practice. That's what happens whenever there is a story about alleged or proven malfeasance by Microsoft. It's what happens whenever there is a story about excessive vendor lock-in, general control-freak practices, or arbitrary and inconsistent actions (like which apps are accepted/rejected for its App Store) by Apple. So, who will it be? Who's going to try convincing us that this is a good and desirable practice, that it's in our interests as customers, that it's not a step in the wrong direction that has a long series of steps, or that there's something wrong with seriously questioning it?

    Or better yet, who will point out a EULA clause or similar document stating, "we can arbitrarily modify this agreement without notice or ability to opt-out, at any time, to allow ourselves to engage in any practice" and conclude that this completely justifies everything beyond reproach, both legally and morally/ethically?

    In the interests of non-discrimination, I hereby request that those of you with fanboy inclinations, who derive your identity in part or whole by feeling a personal connection to non-human entities that don't give a damn about you except that you spend money, who cheer their successes and mourn their losses, who add your free contributions to their already multi-million dollar marketing and PR budgets, who use ad-hominem and invective against anyone who dislikes "your team", speak up and be heard. There is no reason why Amazon should not be treated equally.

    --
    It is a miracle that curiosity survives formal education. - Einstein
  11. Re:I don't know. What would happen? by yotto · · Score: 3, Funny

    Good thing none of those would happen. They also won't happen if you reply to this with your home address so long as you post as an AC.

    We promise we'll only use the information in aggregate.

  12. Re:Repeat after me (Repetition Indeed) by Anonymous Coward · · Score: 5, Interesting

    As a (recently) former employee (new gig) of Lab126, the people who make the Kindle, I can assure you that only highlights are used in data collection, i.e. the selection from a start location to end location. When shown as popular highlights, they are just an underlining of text for those locations, as well as the number of users who have highlighted that selection. That is it, nothing more, nothing less.

    No annotations are used that people have typed. Finally, the service is optional, with the ability to opt-in and opt-out on device. I'm pretty sure this has been stated in the kindle users guide, the legal menu item in settings, and on the website.

  13. Re:Simple solution... by blackraven14250 · · Score: 3, Funny

    "Ah shit, where did I put the saran wrap roll with the notes for 1984...."

  14. Surprising to me by cgenman · · Score: 3, Interesting

    I first noticed this earlier today: passages just started being underlined. Hovering over the text explains that it has been highlighted by other users, and how to turn off the feature. It's a bit bloatey for anything other than textbooks, but as a feature it is almost unmissable. You can't read on a Kindle anymore without knowing about this feature (and preferably disabling it).

    Personally, I'm just annoyed that people highlight the most inane sappy lines as if they were genuinely insightful about life. Thank you, dozens of people who highlighted "The most important things in life are friends"; I'm glad that if you forget this pearl of wisdom in the future, you can return to the convenient highlight marker and be re-enlightened.

  15. Re:Repeat after me (Repetition Indeed) by batistuta · · Score: 5, Insightful

    Since this is a new "feature", I'm sure it was no where at the time buyers acquired the product a few months ago. Besides, that's not the whole point. Sure, Amazons profits from this and they do give part of the benefit back to users, but it should be done in such a way that the users are absolutely informed of what's happening. And it should be disabled by default.

  16. Re:Repeat after me (Repetition Indeed) by Anonymous Coward · · Score: 5, Insightful

    It's not the fact that I can opt in or out.

    It is the fact that, once I buy a (e)-book, I don't want to hear from or interact with the publisher ever again concerning that purchase. Money exchanged, goods recieved, and that's the end of it. Period and finished.

    I do not want my "book" to send out any information whatsoever unless I explicitly go through motions that enables it. And if I do enable it, I expect a little wi-fi type of icon present on the corner of every page of each book that has this enabled.

    On the same vein, I do not want my "book" to listen for and receive anything. No "your purchase has been deleted your money refunded" bullshit. Once I have it, I have it, it is mine, and nothing short of a physical person showing up with a signed court order will remove it from my possession.

    I do not want a device that interacts in any way whatsoever with a network other than to make a new purchase, and then limited exclusively to information concerning that purchase.

    Capish? What is so hard to understand about implementing this simple basic model, and nothing more?

  17. Re:Repeat after me (Repetition Indeed) by Zordak · · Score: 4, Funny

    I believe what you're looking for is the new "paperback" book reader. Text shows up on an organic, fibrous display via the PII (physical ink imprint) protocol. There's no backlight, so you may need a lamp next to your bed, but daylight visibility is unmatched, and I have yet to exhaust the battery on one. There's even a special exception that lets you use them on airplanes during takeoff and landing. And the text delivery is strictly one-way---there's no backhaul connection to the publisher. They're basically impossible to hack without physical access to the terminal, and they tend to be very error tolerant (I've seen some that have still been usable after being left in rain and mud). You may even have a local repository near you where they will loan you a reader for free. And they're so pervasive, even Amazon has started selling some now. You should check it out!

    --

    Today's Sesame Street was brought to you by the number e.