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Man Emails AT&T's CEO, Gets Threatened With C&D Order
An anonymous reader writes "After its recent bait and switch, AT&T went ahead and threatened someone emailing the company CEO about customer service concerns, namely with a query about tethering and eligibility rates. The email author also put up a voicemail recording of the company's response and how he managed to contact the CEO in the first place — through The Consumerist." As Engadget notes (as does the complaining customer's updated page), AT&T did at least offer an apology for the threat of legal action, which the company says was unauthorized.
On the other hand, the political climate in the U.S. is becoming unstable. Just off the top of my head, in the last couple of years we've had a security guard at the holocaust museum gunned down by a white supremicist holocaust denier, a guy flew his plane into an IRS building because he didn't want to pay his taxes and a christian militia that was allegedly planning on murdering police officers. This is to say nothing about the people screaming threats at e.g., Obama, at conservative/tea party rallies. I was just in eastern TN last weekend and saw a bumper sticker on a traffic light box that read, "Secession before socialism." I'm glad that the FBI is checking up on these things, because I have no desire to see any assassinations in this country. We heard one side of this story, until we know the whole story in the court case, I will reserve judgment.
I'm certainly not for AT&T sending C&D orders because people are e-mailing them rants, but I am tired of the minority of people in this country who think they can hold the entire country hostage to their will through threats, imaginary or real. I'm also tired of hearing of people espousing sedition.
Gentlemen! You can't fight in here, this is the war room!
Is Comcast that bad?
I recently switched and have been happy. I got 12/2 business class with 5 static IPs for $69/month, free installation and it was all up and working within FOUR DAYS OF ORDERING.
Performance has been great, and it beats the shit out of the 1.5 I was stuck with on DSL forever.
At least the iPhone doesn't come with any pre-loaded AT&T software...
I got my girlfriend an HTC Fuze (Windows Mobile phone) and she started using Yahoo Instant Messenger on it. The phone bill was $20 higher than expected. Upon inspection I discovered that, by default, the Messenger was using SMS messages to ferry the data back and forth. I did a Google search for the number that the texts come from and found a number of messages from people on forums wondering if that phone number is a sign that their significant others are cheating on them. Heh.
"I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)
I just emailed him a link to the Wikipedia page on the Streisand Effect.
These are his email addresses.
rs2982@att.com
randall.stephenson@att.com
I wonder if they'll respond to me too.
LK
"Hi. This is my friend, Jack Shit, and you don't know him." - Lord Kano
Is Comcast that bad?
Are they that bad? Well, lets see. The last time I had them, I had no internet service for 3 days. After repeated calls and a tech coming out I got no resolution. Finally I took it upon myself to install a packet sniffer, and what do you know...all of the IP traffic on my subnet was in an entirely different range than the IP I was being assigned. I picked a random IP in the valid range that appeared to not be in use and statically assigned it, and *mysteriously* every was suddenly working. I had to wade through first level tech support, convince them to let me talk to a network engineer (because he had no clue what I was talking about), and then tell that guy how to fix my internet service.
Then there is the billing department. The bill is conveniently itemized so that you can see the comcast charges, and then separate entries for the franchise fees, city taxes, universal service fees, etc. Comcast raised the bill by exactly $1 with absolutely no mention in any of my previous 6 bills about a coming change. That $1 increase was in the line item for the comcast charge. Yet when I spoke to the billing department, they were insistent that they absolutely did not raise the rate on me, and that the increased charge was solely due to city taxes. Even showing them my previous bill and pointing out exactly where the increase occurred could not budge them. They blatantly lied to me, and continued to lie even when shown evidence that they were clearly lying.
Now, compare that to WOW, where I can personally email the CTO directly about a problem, and he'll happily respond with a technical answer, and even admit fault if something went wrong on their end. Or with the install techs, who routinely show up in the first 30 minutes of the 4 hour service window, instead of the last hour (or even after the 4 hour window). And those techs are always willing to chat with me about how much better WOW treats them and makes it easier to do their job.
yeah, comcast is that bad. I kind of feel bad for the comcast guys that come around to my door every now and then trying to get me to switch back. They probably feel like I treat them as if they're carrying the plague or something, as I won't even humor them to listen to their sales pitch. I'm very polite in declining to hear their offer (I know the guys going door to door really have nothing to do with my experiences), but they always act like they've never seen someone so dissatisfied with a company before.