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Australian Buyers Say They Were Told "No iPad Without Accessories"

CuteSteveJobs writes "Australian iPad buyers have been forced to buy all manner of unnecessary add-ons, including screen protectors, docking stations, covers, chargers, and extended warranties, due to a reported official Apple policy. Shoppers reported sales assistants said it was 'company policy' or 'Apple policy' to sell the devices only with accessories, or not at all. A store manager for Authorised Apple Reseller JB Hi-Fi said it was 'a bad policy but it was Apple's policy and they couldn't sell one without it.' Other customers were told they must 'buy a Telstra SIM because the iPad is locked to Telstra,' even though it wasn't. The Australian Consumer and Competition Commission and Consumer Affairs are investigating the complaints."

6 of 412 comments (clear)

  1. Re:Bad summary by Cimexus · · Score: 5, Insightful

    Yes I think it's fairly obvious it's not official Apple policy since you can, in fact, buy the iPad from Apple themselves in Australia (online or in an Apple store), and they do not have such a policy...

    This is just the retailer (JB) realising that demand for iPads is so high that they can get away with making a bit of extra money by telling desperate consumers that they'll have to buy some extra crap with it - the customer will usually still make the purchase. When you (or your sales staff) are paid on commission, it's very tempting to do this kind of thing.

    Having said that, they won't get away with it. The ACCC is one of the toughest consumer watchdog organisations in the world when it comes to this kinda crap (and IMO is one Government department that is WELL worth the money spent on it!)

  2. And yet they still bought the iPads by barzok · · Score: 5, Insightful

    That's what pisses me off the most. If you don't like the seller's terms, don't buy the damn iPad. There are other places to buy it - online especially, but other stores as well. Walk out, do some research, then buy from someplace that isn't going to ask you to spend another $150 just to get out the door.

    Even if you can see through the bullshit at that store & persuade them to break the "policy", you're still supporting them by buying there - and the next 100 customers may not be so lucky. The store will make up that money they lost on you by getting it from some other sucker.

  3. Re:bad apple policies by ultranova · · Score: 5, Insightful

    ME: (opening coat to reveal concealed gun)* "No I don't. You have the money. I have my phone. We're done here."

    And walk out the door with my phone. I will not be forced to do things I do not want to do, especially when the store, Apple, or whoever is in violation of consumer protection laws.

    So basically, you performed an armed robbery. Guess what happens next? Hint: it involves sirens and flashing lights.

    And of course this assumes that another employee or customer doesn't also have a firearm and blow your brains out when you start threatening people with yours.

    (Before you freak out, I have a concealed carry permit issued by the government.)

    Thus proving that the rules for getting it are too lax.

    --

    Forget magic. Any technology distinguishable from divine power is insufficiently advanced.

  4. Re:bad apple policies by NekSnappa · · Score: 5, Insightful

    If you're not trying to be threatening why are you exposing your firearm to the clerk?
    it's people like you that give gun owners a bad rep. Why don't you go get a penis enlargement, and put your gun away until you grow up. Dousche.

    --
    I want to shoot the messenger!
  5. Re:forced by Dogtanian · · Score: 5, Insightful

    i like that term. none held a gun to there heads and said BUY IT.

    The usual contrived argument that regularly appears in response to stories like this. I'm sure that everyone (including yourself) understands the implicit subtext that they're forced to buy the accessories *if* they want to buy the iPad.

    Of course, perhaps you accepted that but meant it to tie into this...

    just don't buy whine and all will be fixed

    ...another tedious chestnut that appears like clockwork whenever a company gets criticism for sales practices or goods people don't like.

    Some people assume that the freedom of others to not buy their favourite company's latest product (i.e. "don't like it, don't buy it") somehow exempts that product/company from criticism. Well, it doesn't.

    I'm perfectly entitled to voice my opinion of the iPod, Apple's selling practices, or anything else, even if I have no intention of buying it. Even those buying the iPad (to a lesser extent) have the right to criticise aspects they don't like, though they can't really complain that they didn't know what they were getting into if they did nor that they didn't accept Apple's policies.

    But to get back to the point, "don't like it, don't buy it" isn't a valid response to criticism. It's a free world, and both buyers and non-buyers are free to criticise Apple or anyone else for questionable sales practices. To echo the original implication, if companies don't like that, they're free to not sell their goods.

    --
    "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
  6. Re:bad apple policies by Nyder · · Score: 5, Insightful

    It doesn't threaten anyone, or shouldn't, but it is brandishing, which is an offense and should be.

    Exactly, and it's something I once got in trouble for doing. The following is a true story:

    One day years ago, I had been having some trouble with a drug-addled neighbor. It had escalated throughout the day and finally reached the crisis point around 7 PM, when I though he was going to come in through my window and cause harm to my wife, a dinner guest and I. I ran into the bedroom, grabbed my Mini-14 and made sure he saw it as I racked the action. The guy left, but a while later, I noticed the motion sensor light in front of the house had come on. Thinking it was my neighbor returning for more trouble, I peeked out through the blinds only to see that it wasn't him, it was several police officers. Armed police officers, one of whom had his M-16 pointed right at me. Trust me when I say that that's not a good feeling.

    In short, all three of us in the house were ordered out, handcuffed and sat down on a wall while the PD sorted the whole thing out. In the end, I wasn't arrested or anything--in fact, the cops said it was my neighbor's fault--but I learned that just showing a weapon can be considered a crime under certain circumstances.

    Your problem was: not calling the police before hand, complain about your neighbor, and tell them he was acting like he was going to break thru your window to attack you. That you were scared for the safety of your family and your guest, and that you were going to get your gun out for safety, and could the police come take care of this dude before he broke into your house.

    Sure, you don't like to narc on people. I was brought up like that, deal with your own problems, don't go crying to others about it. Guess what? That don't mean shit in the real world. I found thru working, any time you do something someone doesn't like, they go crying to the boss. And since you don't, it suddenly looks like your a dick because peeps are complaining about you, but you aren't complaining about them.

    And I'll give ya some info about druggies, mainly since I used to be one. They don't like cops just showing up out of the blue. They don't care when they know they are coming and can get rid of all illegal stuff that might be on them, but if they aren't expecting them? Usually it goes bad for them.

    Sure, I know, you own a gun and you wanted to look tough for your wife and house guest, but look what happened? You got treated like the criminal at first.

    I hope you learned the lessons this incident taught ya, because you weren't in the wrong, you just didn't do it like society wants us to do it.

    --
    Be seeing you...