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Australia's Largest ISP Ditches Linux Mirror

An anonymous reader writes "Australia's largest ISP, BigPond, has decided to ditch its local mirrors of Linux and other open source operating systems, as well as various other open source software and Creative Commons media. BigPond posted a terse update on the service's website, citing reasons of low popularity and the existence of better services like download.com and Tucows. BigPond customers are not impressed by the move, given that the ISP is infamous in Australia for its high prices and relatively low monthly quotas of bandwidth (many users are on 10GB or 25GB per month plans) and all downloads from this service did not count towards their monthly limits."

12 of 173 comments (clear)

  1. TPG has the best plans by Anonymous Coward · · Score: 5, Informative

    Those users should shop around, any switch that supports DSL or DSL 2+ can be used by any of the ISP. TPG has some of the best plans in AU, however they have really crap customer service, but you really don't need it once your up and running.

    1. Re:TPG has the best plans by Jelly2003 · · Score: 5, Informative

      I signed my dad up to TPG for his home and his office, thus far they seem to be pretty good, fast connection. They lack unmetered content, but make up for it with unmetered uploads and high download quotas. Their tech support is pretty good too but I called them a couple of times and they were closed.

      My favourite ISP is Intenode, they're a little more expensive because they've kept their main focus on providing internet, rather than forcing landline / mobile phone packages down people's throats. Also, on most plans they don't meter uploads.

      Also their unmetered content is great:
      * HUGE FTP file mirror with tons of open source and Linux / BSD / Solaris distros
      * MajorGeeks mirror
      * SourceForge mirror
      * Steam mirrors
      * ABC IVIEW
      * They repeat stacks of streaming radio streams
      * TiVO update / content mirrors
      * Games.on.net - game servers, file downloads, media downloads

      Also, their tech support is really good, all of it seems to be based in Australia, so easy to communicate with.

    2. Re:TPG has the best plans by jonwil · · Score: 4, Informative

      If you are stuck on a RIM or are otherwise only limited to ADSL1, you can still get ADSL from Internode or iiNet. Both ISPs have ADSL1 plans that are better value than matching ADSL1 plans from BigPond.

      And both have a reputation for GOOD customer service. (I have seen people who say "I have used both BigPond and iiNet/Internode and I prefer iiNet/Internode")

      If you want ADSL2+ and only Telstra has it in the exchange then assuming you are on a "zone 1" exchange (whatever that means) then you should be able to get "Internode Easy Broadband" which delivers 25 times the quota of the Telstra plan at the same price tag.

      Only reasons to get Telstra BigPond are:
      If you cant get ADSL but CAN get Telstra cable or Telstra Velocity fiber
      If you cant get ADSL or cable and the only wireless provider with coverage is BigPond wireless
      Or if you are getting some kind of special bundle (e.g. home phone, broadband, TV, mobile phones all on the one account) or really good special deal where it actually DOES beat others like iiNet and Internode on price.

    3. Re:TPG has the best plans by jonwil · · Score: 4, Informative

      If you are in that situation, talk to the Telecommunications Industry Ombudsman. I know someone who was in that situation where TPG said they couldn't give them ADSL but BigPond said they could. They talked to the TIO and ended up on the TPG plan they wanted without needing to pay anything to Telstra (i.e. contract exit fees).

      I cant find a cite but thanks to the ACCC, Telstra are legally required to wholesale ADSL1 to any ISP that wants to buy a port from Telstra Wholesale.

    4. Re:TPG has the best plans by LordLucless · · Score: 2, Informative

      Mod parent down; TPG is not Big Pond, and neither is Internode. It's misinformation, not informative.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    5. Re:TPG has the best plans by goonerw · · Score: 2, Informative
      Another reason for BigPond: you can't get DSL connected by anyone else, but BigPond miraculously can. Go with them and churn after the first few months. I've seen it happen before.

      The correct procedure if that is the case is if the following has happened:
      1. You signed up for ISP X
      2. Telstra rejects the application

      3. You immediately sign up for Telstra Bigpond
      4. Telstra accepts the application
      5. You contact ISP X and Bigpond and ask for a free transfer
      6. If that doesn't happen, contact the ACCC and the TIO

      Telstra can't legally prevent you in that case and they'd rather keep it quiet than let the TIO/ACCC know they've been breaching operational separation (i.e. Telstra Wholesale and Telstra Bigpond are not allowed to communicate on different paths than other ISPs and TW).

      --
      LOAD ".SIG"
      PRESS PLAY ON TAPE
  2. Re:Move to another ISP? by goonerw · · Score: 1, Informative

    It's not as if people are forced to stay with BigPond or anything.

    It's not as if Bigpond let you get ADSL2+ with another ISP if you're on a RIM or an area that only has Telstra Cable.

    --
    LOAD ".SIG"
    PRESS PLAY ON TAPE
  3. Many users are on 10 or 25gig? by Slurpee · · Score: 4, Informative

    10 gig or 25 gig a month? They're the luck users!

    Seriously - their most popular plan has a 2gig limit for "only" $40 a month - with excess usage charged at 15c a meg. That's over $2,000 a gig! Both up and down are counted.

    People who use bigpond are seriously deluded. Considering rivals offer 130gig a month for $40, no excess usage charges, and only downloads count...

    no linux user users bigpond.

    Friends don't let friends use bigpond.

    1. Re:Many users are on 10 or 25gig? by AndreR · · Score: 3, Informative
      $2,000?

      15 cents/MB ~= $154 per GB

      Still ridiculously expensive anyway.

  4. Re:Move to another ISP? by daBass · · Score: 2, Informative

    Yes they do: Internode offers Telstra wholesale ADSL2+ where available.

    I do believe they are the only ISP to do so.

    It's not cheap, but you do get the best ISP in the country. Linux mirrors included.

    How do I know? I am on ADSL2+ (17mbit sync) on a RIM off a Telstra-only exchange using Internode as ISP.

  5. Re:"low popularity" - yea right. by TheRaven64 · · Score: 5, Informative

    Nobody shuts down a mirror that isn't soaking up any bandwidth

    Yes they do. The point of a mirror is to act as a local cache. You grab stuff from outside the network periodically and give users the opportunity to fetch it locally. If people are not downloading much from it, you're still fetching stuff remotely so it's costing you external bandwidth and time / effort / hardware to maintain it but not actually saving you anything, so you shut it down.

    This exact sequence happened with the mirrors that the university computer society ran when I was a student. They ran a mirror for a load of *NIX distributions and various other things that were useful to students. I maintained it for a bit, looked at the number of users and the bandwidth and time taken to keep it up to date, and decided it wasn't worth the effort. Deleting it and bumping up the disk space allowed for the web proxy's cache saved us more bandwidth.

    --
    I am TheRaven on Soylent News
  6. The sad history of Australian Telecommunications by CuteSteveJobs · · Score: 5, Informative

    Telstra is a sad case of a company. The ex-government telephone monopoly, it was privatized and the profits of that went into the "Future Fund." Sounds nice, but it's just a fancy name of for the public service pension fund. (You can almost imagine the delight on the faces of the public servants and politicians who thought this idea up - it's their pension fund!)

    Telstra was run into the ground by a American CEO Solomon Trujillo. He was hired at a time that anyone with an American accent could get a CEO job in Australia. Aussies were that parochial. But Trujillo did a really crap job. He only installed ADSL2 at exchanges where competitors installed ADSL2. He didn't kiss the butt of the government of the day, which is the custom in Australia. Combine all that and the share price sagged. Telstra continued to offer the most overpriced and poorly serviced offerings, relying on ill-informed consumers who believed "You can't go wrong with Telstra." Hell. I've got two service complaints over a year old they still haven't fixed.

    Sadly when the previous government sold off Telstra, they let them take all the wiring with them which means any ISP who sells an ADSL service must house it in Telstra's exchanges and over their wires. Telstra doesn't need to be competitive, which is why broadband in Oz is still so expensive. There is one competitor - Optus - who has their own cable, but they gave up before they wired half the country and being appointed as a duopoly (yes, the government before last actually did that!) they don't have to be competitive either: all they have to do is match Telstra, to the point Telstra and Optus offer the worst deals in the country.

    A few days ago the government paid Telstra $11B for access to their wires and infrastructure and (believe it or not) to compensate them for the future loss of customers. That's right. I hate Telstra and can't wait to leave them, but the government is actually using my tax dollars to compensate a company for losing my business through their own sheer ineptitude.

    Don't expect changes. After the disaster of the Telstra privatisation the Rudd ^H^H^H^H Gillard government are creating a new national broadband network... which is what that $11B is for. But they've also announced an intention to privatize it making exactly the same mistake as last time. One of the heads of this effort is Michael Kaiser, an Labour party politician (kicked out for electoral fraud) who is now earning $450K a year appointed without so much as a job interview.

    And this, my friends, is why telecommunications in Australia is such a mess.

    http://www.smh.com.au/opinion/politics/how-to-get-a-450000-job-no-ads-required--just-a-nice-word-from-the-minister-20100209-no66.html
    http://www.smh.com.au/business/sol-trujillo-was-worse-than-he-looked-20100211-nv22.html
    http://www.moneymorning.com.au/20091202/kris-sayce-scam-telstra.html
    http://en.wikipedia.org/wiki/Duopoly