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The Fastest ISPs In the US

adeelarshad82 writes "PCMag recently put Internet browsing speeds to the test to see which ISP was the fastest. The results were based on a quarter million tests run between May 1, 2009, and April 30, 2010, by more than 6,000 users. The tests were carried out using SurfSpeed, which takes into account the complete, real-world download time of a web page to a browser. According to the results, Verizon's FiOS took the top spot as the nation's fastest ISP, with a SurfSpeed score of 1.23 Mbps. Interestingly though, of all the regions where Verizon's FiOS is available, its dominance is only seen in the northeast and the west, whereas cable service from Cox and Comcast won out in the southern region. Moreover, cable through Cox and Optimum Online beat AT&T's fiber optic service in the nationwide results, with SurfSpeeds of 1.14Mbps, 1.12Mbps, and 1.06Mbps respectively. The worst results mostly consisted of DSL providers, bottoming out at 544 Kbps from Frontier and going up to 882Kbps by Earthlink. Other interesting facts noted in the test were that broadband penetration was highest in Rhode Island and lowest in Mississippi, while the average Internet bill was highest in Delaware and lowest in Arkansas."

15 of 199 comments (clear)

  1. Mississippi by spike+hay · · Score: 4, Funny

    Is there any metric for which Mississippi is not the worst state?

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    1. Re:Mississippi by Evildonald · · Score: 5, Funny

      They are the nation's leaders in S's and I's

    2. Re:Mississippi by Mitsoid · · Score: 5, Interesting

      Yes, you can buy higher speed and thus invalidate the 'findings' of the article... Which is really just self-promotion with a fancy title to attract attention.

      I was kinda disappointed that the article doesn't address maximum speed, or average speed amongst all "5mbps" connections, instead it lumps in DSL, Cable, and Fiber and says "HEY LoOk! Fiber is usually faster!!"

      What this is really testing is "How much speed do Americans purchase, by region,"... it's just.. almost.. completely useless... except for a few statistical data points that are not frequently mentioned (broadband penetration by state).. We're comparing ISP by what the end-users paid for, as opposed to what end users CAN pay for (i.e. the limit of the technology)... or, as an alternative test, they could have tested Like-speed connections average performance across carriers, but instead they are grouping DSL, Fiber, and Cable..... and ignoring that some people pay $20 for internet while others want to pay $50 (for semi-basic home internet service) and claiming an ISP is "The best" because they have more users that spend more money on internet. (or they have less users but much higher speed to result in the same data skewing of results).

      So yeah, Metrics, IMO, are mostly crap. And Mississippi can pull ahead of every state in this 'survey' simply by spending an extra $5... hell for $10 extra you can probably get speeds 5 times faster then most of the United States!

  2. I said goodbye to speakeasy this year by t0qer · · Score: 3, Interesting

    Even though Speakeasy was slashdot recommended, a lot of my geek friends used it, I had to cut them this year.

    I never got the advertised speed out of them for what I was paying. My business was close to the CO, but when I'd complain their answer would always be "Replace the wire going from the pole into your building"

    Why should I have to do that? I'm old, I hurt when I fall. NO thanks.

    So after 6 years with SE, I called up Comcast. They sent an installer who made sure everything was working right. My speeds were out of sight, 20mbps down and 5mbps up. My bill is $20@mo less too.

    DSL can compete, but they have to give up a little margin for better customer service.

  3. Re:Only 1.23 Mbps? by ffejie · · Score: 4, Informative

    From the article: "Keep in mind, when it comes to the speeds reported in this story, SurfSpeed takes into account the complete, real-world download time of a Web page to a browser. We're not saying your own ISP's claims of double-digit megabit-per-second (Mbps) throughputs or more are false. But those are marketing numbers, based on direct downloads from their own servers, using some abstract math like the number of users divided by the theoretical line speed. The numbers in the SurfSpeed tests compare everything you get in the download of a Web page, not just a single, contiguous file, so the numbers are smaller than the data-rate numbers quoted by your ISP. They provide an example of the real-world throughput you're experiencing when you browse and with speeds comparable to what others customers of the same ISP would get."

    But we wouldn't expect you to read the article.

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  4. In my opinion, there is a lot of ISP fraud. by Futurepower(R) · · Score: 4, Informative

    VERY good question. QWest in Portland, Oregon is currently advertising 40 Mbps. There is, however, very fine print saying "Connection speeds are based on sync rates."

    Of course, QWest knows that most people won't understand that. QWest is saying that the advertised speeds are only the speed that the customer's modem synchronizes with QWest's equipment. The actual speed that QWest supplies data over the internet can be anything QWest likes, with those fixed synchronization speeds.

    The same ads call the service "Fiber Optic Fast Internet". The fine print says, "Fiber optics exists only from the neighborhood terminal to the internet." That means NOT to your house or business.

    The quotes are transcribed from an ad I have on my desk.

  5. "SurfSpeed" not a measure of bandwidth by Josh+Triplett · · Score: 4, Interesting

    Despite using bandwidth units (Mbps), their "SurfSpeed" "benchmark" actually depends heavily on latency, as it tries to simulate a web browser fetching resources sequentially from a site as it discovers them.

    Found this report analyzing the article and the benchmark: http://blog.ookla.com/2010/06/23/the-fastest-isps-not-quite/

    1. Re:"SurfSpeed" not a measure of bandwidth by Josh+Triplett · · Score: 3, Interesting

      According to the article I linked to, they access a grand total of 10 sites: microsoft.com, aol.com, ebay.com, msn.com, google.com, yahoo.com, mapquest.com, go.com, apple.com, and myspace.com.

      On the one hand, I'd expect none of those sites to have a slower connection than any consumer ISP. (Some sites with large files such as video sites will throttle for bandwidth reasons, but no sane site throttles HTML and similar; better to just serve the files quickly and close the connection.)

      On the other hand, that doesn't look like a particularly representative sample of "top" sites. Who uses mapquest anymore? And how often does the average user visit microsoft.com or apple.com? (As opposed to msn.com or live.com, which seem somewhat more likely for regular visits. Windows Update doesn't count, since *hopefully* that gets much more non-interactive use than interactive use. Similarly for the various Apple services, which don't necessarily live on the same server as apple.com.)

      But in any case, the bandwidth of the server will matter less to SurfSpeed than the latency of responding to each request quickly so it can start the next one.

      The concept of a benchmark for real-world site load times seems perfectly reasonable, but it should not have a misleading unit of "Mbps". A better idea: measure the total number of milliseconds required for page loads during some representative real-world browsing paths (*not* just site front pages either).

  6. 6,000 SurfSpeed Users by countertrolling · · Score: 3, Insightful

    I would like to know how much more spam they are getting now. Nice data harvester. I knew the article was a fraud when it said,"...cable and phone companies compete to provide fast connections..." What they possibly compete for are exclusive franchises.

    I bet if you block the ad servers, your speed would double

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  7. Re:Latency more important than bandwidth by John+Hasler · · Score: 4, Insightful

    > Thank you for saying this. I constantly tell people here that their speed
    > doesn't mean crap if their latency, or real speed, is bad.

    You are also oversimplifying. Both speed and latency (which is not "real speed") matter. Which matters most depends on the specific situation. When I'm downloading a Linux distribution I want throughput. I rarely care much about latency, but for gamers it's critical.

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  8. Re:Only 1.23 Mbps? by adolf · · Score: 4, Informative

    It's not about downloading -- it's about browsing. The question is not about "how many bits can one shove through this pipe," but instead "what is a quantitative measurement of the actual speed one can expect when going clicky-clicky on links on web sites."

    So instead of maximum aggregate speed (which is easy to determine with speedtest.net and the like) this "Surfspeed" figure includes latencies for things like DNS. Round-trip times. Route lookups. Geographic caching (Akamai). The time it takes for the geolocation service to figure out where you are. Hops to the host(s) in question. Congestion of those hops. How long it takes for the fucking ad servers to wake up and start spitting out ads.

    Should any of that matter? Of course not. But over here in the really real world, things aren't perfect, and it all makes a difference.

    Get it? It's not at all intended to be an idealized measurement of maximum throughput.

    To use a car analogy: Given a selection of different vehicles of different performance characteristics, how long does it get a bushel full of DVD-R from point New Jersey to San Francisco, including refueling, maintenance, personal needs (more comfortable cars == less stopping), road conditions, weather, traffic, and dodging kids on bikes?

    It's easy to come up with an idealized route and ETA. But it it's much harder to include some real data.

    And all of that theory is meaningless compared to actually measuring how long it takes a given vehicle to do that job, which is what this Surfspeed measurement tool proclaims to do.

  9. Re:Only 1.23 Mbps? by zero0ne · · Score: 3, Interesting

    I have FioS @ 25/25, and I can EASILY get to that max on a normal basis:

    STEAM download: ~3MB/s
    ISO download from MSDN site (bizspark license): ~2.6MB/s

    Clearly browsing an actual site is going to go slower, as you have to take into account a lot more things since it just isn't one large file.

    However, did these results take into account video streaming? game playing, etc etc? All of those things would run well above that 2Mbps streaming HD content.

  10. Re:Latency more important than bandwidth by raddan · · Score: 3, Informative

    It really depends on the application. I recently went over this as we surveyed the network capabilities of 450 of our field reps in order to determine whether doing virtual meetings was feasible, i.e., something like WebEx. With an application like WebEx, once you meet the minimum bandwidth requirements (roughly 700Kbps down and 300Kbps up for the kinds of meetings we were looking to do), latency is indeed the most important factor. Call quality deteriorates fast when you're looking at 100ms or greater RTT. WebEx also will "fail" into using TCP if it cannot establish a UDP connection, which means that it suffers horribly on wireless connections, where dropped packets are common.

    But other protocols, e.g., rsync, which was specifically designed to avoid RTT costs, perform quite well on high-latency network connections, by minimizing round-trip communication. In that case, bandwidth is the most important measure.

    BTW, our survey showed Verizon coming out on top by a hefty margin. On average, FiOS users got about 15Mbit down, 7.5Mbit up, and under 10ms latency, with some being quite a bit higher. Of course, offices with Cogent fibre connections trashed everybody, but that's not really surprising-- our test site was running on Cogent, too.

  11. Re:Only 1.23 Mbps? by TheRaven64 · · Score: 3, Insightful
    In this case, giving the number as throughput is meaningless. Most of the time when I am browsing, I am getting 0KB/s, because I am not downloading anything when I am reading a page. Loading a largish text-only page (the current /. poll results) takes under a second. According to my network monitor, this was a tiny spike to 140KB/s. If this had been a spike half as wide at 280KB/s, it would have made absolutely no subjective difference to me. If, on the other hand, the DNS server had taken 3 seconds to respond and the round trip time to the server had been 5 seconds, this would have made a big difference even if the actual transfer had still remained the same.

    Simply dividing the size of the page by the amount of time taken to fetch the page is misleading, because the size of the page is largely irrelevant to the total speed in this case. Loading a 1KB page takes almost the same amount of time as loading a 100KB page. If you want to measure the latency, give average latency figures. If you want to measure the throughput, give throughput figures.

    As another example, if I go to iPlayer and click on one of their HD streams, it takes a couple of seconds to start playing, but then the network is constantly active for 1GB or more of data. I'm using far more than 1Mb/s (which is not quite enough for the SD streams) for an hour, but according to their tests my line would probably only have been rated at around 1-2Mb/s.

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  12. speakeasy are LIARS by ClioCJS · · Score: 3, Informative

    They say "unlimited", then they kick you out if you actually dare to download more than 100G. And they lie about it in pre-sales: http://www.flickr.com/photos/clintjcl/76331293/

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