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Chase Bank May Drop Support of Chrome, Opera
mwandaw writes "Banking giant JPMorgan Chase may drop support of some popular browsers because they do not 'all offer the minimum levels of security that we require while others may not perform well with our site.' After July 18 you may not be able to access the website with a browser that they do not support. The list of browsers they currently support seems outdated: Internet Explorer 6.0 and higher, Firefox 2.0 and higher, and Safari 3.0 and higher (for Macs only). With usage of IE6 plummeting and concerns about its security well known, the inclusion of that browser seems suspect. On the other extreme, rising star Chrome appears to be left out, too. What does Google think of that?"
... does the same thing. I got this message (today) trying to order service using the latest version of Chrome.
That sucking sound you hear is my bandwidth.
My first credit card was from Chase. It was on one of those flyer boxes posted on a board in one of the dorms. Not the best interest rate at the time but not too bad. They steadily lowered my rate over the years. I'd call them up and ask for a lower rate and they'd see I'd been a customer for awhile and had a good record and would knock a few points off. it finally settled at 9.9 fixed for several years. I used it frequently, but I almost always paid my entire balance. I did buy my first laptop computer on it though, and that took several months to pay off.
Now a lot of people just throw away those "change in terms of service" notices they get from their credit card companies, but *I* read them. And one day I got a notice saying they were going to jack up my interest rate for no apparent reason. So I called them to cancel the card. She transferred me to someone else that said forget about that, we won't raise your rate. (I suppose I was transferred to a "stop this customer from closing their account" rep)
So last year I got another one. This time they were jacking the rate up to something outrageous like 17%. (from 9.9) Called them again and expected to be put through the same transfer, but this rep was having none of that. I explained what had happened last time and she says no, this one is not negotiable. She explained that "due to changing economic circumstances" they had to raise their rate. I asked her to transfer me to an account specialist, but to my surprise, I got exactly the same answer. So I explained to her one more "changing economic circumstance" they were now going to experience.
It's too bad too. They provided me with good service, and even had some really cutting-edge features for the time. Back in 1992 they had an offer for me to email (yes really) a scan (yes, REALLY) of my picture and my signature, and they sent me a new card, with my picture and my signature on the front of the card. (I had to use a serial port quickcam to make the pics) REALLY nice feature, and nice to have a second photo ID and the signature really big on the front of the card. To this day I don't know of any bank that offers that, though there are a few that let you upload a picture and can have that as the entire face of your card. I need to do that with my current main credit card, an AT&T mastercard. (9.9%)
I've heard though that they classify customers like me as "dead beats" because we don't carry a balance for them to charge interest on. I suppose it's possible that's why I got sacked. It's just a shame to have to cancel your first credit card, that helped you establish credit, that you've had for almost 20 years.
I work for the Department of Redundancy Department.
The reason that IE6 is included is because it's currently installed as the only browser on 140,000 Chase employee workstations, laptops, etc. If IE6 was blocked then Chase employees would be unable to bank with Chase from the office.
... for a Fortune 50 company that received flack for something similar, I can assure it's not a safety thing so much as it is a laziness thing. The internal standard is IE6, therefore most developers have it on their machine and develop/test against it. To officially add support for other browsers would require QA to have all of the browser/machine combo's and likewise for development.
Use standards and you won't have that problem? Wrong, because MS doesn't follow the standards. Which means that we end up writing two versions (minimum) - one for standards compliant and one for IE.
Use a javascript package to make IE compliant? Can't. Corporate architecture doesn't allow us to use open source or third party libraries.
End of the day... it's laziness, not security.
I'm not advocating it, I'm saying that it's reality.
How you display your information is dreadfully important, this is only becoming more and more the case now that the internet is being treated somewhat seriously by organizations and marketing and PR departments are getting involved in it.
The idea of not controlling the display of information is positively terrifying to people, they're jobs and they're livelihoods depend(rationally or not) on things looking the right way they want them to look.
In my experience, most Marketing departments would rather people not be able to see a site at all than see it improperly.
Like I said in another post though, this particular issue is almost certainly due to them using an ajax framework which hasn't been updated recently. That list of browsers is a dead giveaway.