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Dell Selling Faulty PCs
An anonymous reader writes "PC maker Dell has been accused of selling thousands of desktop PCs despite knowing the machines contained faulty components, according to recently unsealed court documents first reported about on Tuesday by The New York Times."
...thank God this would never happen with an Apple Device.
... of course it is faulty.
That should be than a 7raction the channel to 5ign We'll be able to
Oh yes. Ask any iphone fanboi who can't hold her phone in the left hand. Steve Jobs personally came and replaced her shiny toy. PERSONALLY, you get it?
That is old news. Some years it is impossible to buy a machine from Dell without MS Windows. That's not a new problem, even if MS Vista, MS Vista7, and MS Vista8 make nasty old XP and XP SP2 look less bad by comparison. Selling defective systems has been going on for years with full knowledge of the management. Only occasionally is it possible to get decent desktops or decent servers from them. To Dell's credit, they are making more of an effort at the moment, but it's still far from 100%.
Or was the article about hardware instead?
Beta is broken and the link to classic doesn't work. Stop wasting our time or there won't be anybody left here.
Disclosure: I once worked for Dell (briefly), right around the time we learned about the faulty capacitors in GX270 boards. I frankly don't give a crap about the company, I just like their prosumer LCDs.
So Dell found out about the flaky capacitors, right around the same time everyone else noticed motherboards were going "POP-SSsssss..." and dying. It's not Dell's fault that they were sold shitty caps, every other large manufacturer was duped just the same. I also don't think Dell was in the wrong for being cautious about disclosure, because it does indeed depend on how hard you push your PC. Some people still use their "faulty" eight-year-old GX270 without issue to this day; others had them fail within months. It would have been financially irresponsible to replace every single GX270, so we waited for people to call us, and they did. I, for one, was very quick about dispatching new GX270 boards, and with my influential position I encouraged the other 200 techs at our site to do the same. No beating around the bush, no idiotic mock-troubleshooting, even if the warranty had lapsed just swap the board and get on with it. A few weeks later we learned my proactive replacement had become the official policy, as it is the only honest and respectable thing to do.
Dell did right, in my opinion. What do you think Asus, Gigabyte or MSI would do if you reported bad caps, six months after your warranty lapsed ? They'd ship your board back, unrepaired, and charge you for shipping + a diagnostic fee, effectively saying "Our bad, but fuck you anyway".
-Billco, Fnarg.com