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Customers Question Tech Industry's Takeover Spree

Posted by Soulskill on from the ask-sun-how-it's-going dept.

crimeandpunishment writes: "When it comes to the world's largest technology companies, is bigger better? Maybe for the companies, but maybe not for their customers. Tech companies, which have spent $350 billion buying other companies over the past few years, have marketed their acquisitions as beneficial for their customers, offering them a broader range of products, and making it easier for one-stop shopping. But changes in customer service may be offsetting any benefit. In the words of the chief information officer for a large association, 'When the smaller guys are gobbled up by bigger guys, in theory it's supposed to be better, but in our experience it's been worse.'"

5 of 156 comments (clear)

  1. Bigger really IS better! by Anonymous Coward · · Score: -1, Offtopic

    Just ask my ex girlfriend.

    1. Re:Bigger really IS better! by Anonymous Coward · · Score: -1, Offtopic

      So she dumped you for a bigger "dude".

    2. Re:Bigger really IS better! by jareth-0205 · · Score: -1, Offtopic

      Thanks for explaining the joke.

  2. Re:Over seas customer service sucks! and some time by Skuld-Chan · · Score: 0, Offtopic

    I did level 1 technical support for a big software company (here in the US no less) for a number of years. The amount of information I had on anyone who called was always surprising to me (credit card numbers, what purchases you've made etc etc). The amount of information I could glean from customers just by asking was just as shocking (some of it was required for us to ask! - like collecting a credit card number for a billable case). I'm surprised actually we haven't seen more identity theft because of this.

    Would you want a prisoner to know that stuff?

  3. Re:Take over by Anonymous Coward · · Score: -1, Offtopic

    SWEET! I get modded "offtopic" because I don't agree with the slashdot groupthink that all corporations are inherently evil and that anything done for profit is bad.

    Anon only because I'm simply too lazy to log in from my phone.