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Blizzard Backs Down On Real Names For Forums

Ashe Tyrael writes "Earlier this week, Blizzard announced that they were going to be implementing changes in their official forums (for StarCraft II when it launched, and for WoW prior to Cataclysm) that would require users to post under their real names, as part of the Real ID system. After perusing nearly 14,000 European and 50,000 US forum posts, the majority of which decried this move with various levels of vehemence, it looks like Blizzard has given in to the pressure. From the official statement: 'We've been constantly monitoring the feedback you've given us, as well as internally discussing your concerns about the use of real names on our forums. As a result of those discussions, we've decided at this time that real names will not be required for posting on official Blizzard forums.' Not that this doesn't leave room for them to re-implement this at a later date, but that's a pretty definite 'no.' It was clear they were going to take criticism, but the size of the backlash was impressive. It seems likely Blizzard simply wasn't expecting that level of antipathy toward their new policy.

12 of 432 comments (clear)

  1. Facebook slippery slope by SquarePixel · · Score: 5, Interesting

    we've decided at this time that real names will not be required

    It only means that Facebook brainwashing has not fully worked yet. Expect them to try this again in an year, along with many other websites, when people have got more used to it ("well these other websites already do the same so what's the big deal")

  2. Re:It all comes down to $ by Burnhard · · Score: 4, Interesting

    But even so, isn't it rumpsmackingly amazing that the suits aren't capable of anticipating obvious objections from the community about this. I would love to have been a fly on the wall (holding a bullshit bingo card, obviously) in the meeting where it was decided that doing this was a good idea in the first place.

  3. We're not retreating.... by AutumnLeaf · · Score: 4, Interesting

    We're rapidly advancing in a different direction.

    The pros and cons on both sides of this debate are compelling. Blizzard's time, money, and "quality of product (the forums)" versus people's privacy.

    Not sure why it had to be "either/or". I think they should have rolled out Real-ID-only forums in parallel and let people choose for themselves.

    In the end I think Blizzard waited too long. "Serious" WoW-related discourse doesn't happen on Blizzard's forums anymore. Most serious players know to start at elitistjerks.com. Not that their forums are perfect, but if I want good info on class mechanics, gear, talents, rotations... that's where I go.

    1. Re:We're not retreating.... by Nathanbp · · Score: 4, Interesting

      It's pretty clear that Blizzard either doesn't think they can or is not willing to do the level of moderating that is required to get forums of the quality found at Elitist Jerks. It's also clear that this proposed change had nothing to do with reducing forum trolling.

  4. They could make it really easy to track trolls... by CFBMoo1 · · Score: 4, Interesting

    Click on the posters name and you see a list of characters and what servers they're on. Now that level 1 anonymous troll isn't so anonymous while the rest of the populations privacy is still intact. Problem solved without as big an uproar, couple that with a new feature to ignore by account without actually giving out the account name to help ease any stalking fears and your set.

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    ~~ Behold the flying cow with a rail gun! ~~
  5. Re:They learned why it's a bard idea the hard way. by Zironic · · Score: 3, Interesting

    Do you know what makes you rather pathetic? That you haven't bothered to find out that info was not actually the right Micah Whipple lives in the opposite side of California.

    That utter failure of a copy pasted investigation is probably the least of the reasons they decided to change policy.

  6. Re:Pretty Obvious Reasoning by NormalVisual · · Score: 4, Interesting

    I see Blizzard still chasing this dream of moderation through identity and drastically reducing their moderation.

    This is what annoys me. Blizzard *already* is not providing an adequate level of customer service IMO - you gotta love waiting 3 days to have a ticket answered in WoW, only to be given the same "disable your add-ons, and clear your Cache, Interface, and WTF folders" canned response. They've got bugs in the game that have been there for *years*, and often don't appear to put any kind of real QA effort into their releases (witness the fiasco a few months ago for the "Love is in the Air" event that had their servers down for *days*). They're pulling in roughly $150 million *per month* from the damn game, and they're still trying to reduce the level of service even further.

    --
    Please stand clear of the doors, por favor mantenganse alejado de las puertas
  7. Re:Pretty Obvious Reasoning by Evtim · · Score: 2, Interesting

    People have the right to be complete assholes as long as they do not harm me.

  8. Re:Pretty Obvious Reasoning by stonewallred · · Score: 2, Interesting

    That would be nice, but Blizz won't fucking do it. In game, if you are an ass, and I put you on ignore, it will not ignore any of your other toons, just the specific one I ignored. Which is fucking retarded. If I ignored you, I want to ignore you personally, including any alts you have also. Throw in a 50 slot ignore list also, and that explains why I canceled and am staying canceled.

  9. Removing My Posts by tomakaan · · Score: 3, Interesting

    Although they reverted this change, I'm still pretty weary of the direction that Real ID is going. Personally, I've opted to delete all official WoW forum posts using a GreaseMonkey script I've found: http://userscripts.org/scripts/show/81103

  10. The End of GLBT by Nom+du+Keyboard · · Score: 3, Interesting

    Posting real names would have ended all honest GLBT discussions in an instant. That's immediately a great reason not to post them.

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    "It's the height of ridiculousness to say for those 9 lines you get hundreds of millions."
    1. Re:The End of GLBT by Anonymous Coward · · Score: 1, Interesting

      Why are you discussing your realworld GLBT status in the forums for an online fantasy game? Go find a GLBT forum for that.