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Apple Offers Free Cases To Solve iPhone 4 Antenna Problems

Apple just finished their press conference about the iPhone 4 antenna issues that have been widely reported and discussed in the past few weeks. Steve Jobs started by showing that the problem wasn't limited to iPhones, using videos of the BlackBerry Bold 9700, the HTC Droid Eris, and the Samsung Omnia 2 as examples, all of which dropped bars while being gripped in certain ways. He said, "This is life in the smartphone world. Phones aren't perfect. It's a challenge for the whole industry. Every phone has weak spots." He went on to say that only 0.55% of all iPhone 4 users have called in to complain about reception problems, and that the return rate on the iPhone 4 so far is less than a third of the return rate for the 3GS. Jobs then said that according to their data, the iPhone 4 drops an average of less than one additional call per hundred than the 3GS. He continued by pointing out that because the 3GS was based on the 3G, there was already a large supply of Bumpers, which most customers left the store with. When the iPhone 4 came out, the old Bumpers didn't fit, so stock was lower and fewer customers used them (80% vs. 20%). Therefore, Apple's solution to the antenna problems is to give a free case to every iPhone 4 purchaser before September 30. Refunds will be offered for those who already purchased one. Since they can't make the Bumpers fast enough, they'll be supplying other cases from third parties. Jobs also acknowledged recently reported problems with the proximity sensor, promising a future software update to fix it. Engadget's liveblog of the conference has a ton of pictures and more direct quotes from Jobs. It's worth looking at if only for pictures of Apple's anechoic testing chambers.

5 of 917 comments (clear)

  1. Re:'Bout time by thestudio_bob · · Score: 0, Flamebait

    Do you own an iPhone or is this just Apple-hate?

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    The real Sig captains the Northwestern. This one captains /.
  2. Re:Apple MacBook Display repair by KahabutDieDrake · · Score: 0, Flamebait

    Wow, so being a sarcastic ass is fun, who knew?

    Lets have a little perspective shall we? What % of the population sees a doctor? 80% or better, right? What percent of the population drives? 80% or better, right? What % owns macs.... 1-3%. Right? So in your world, 250million people are exactly the same as 9 million people? Really?

    How about some more perspective, 120$ vs 755$ for a new screen. Compared to oil changes (you brought it up) at 15$ for home and 35$ at a oil change shop (or 50$ anywhere else). I'm gonna forgo the math and just assume you can spot the disparity (oh damn, sarcasm again).

    I believe the original point was that apple "care" is less than entirely reasonable when it comes to things like this. Which based on what I'm seeing here, is entirely true. Further, I wonder how people would react to Dell if you had to set an appointment for service (in or out of warranty). Lastly, why do you think the cost matters? I'm guessing they bought it used, but in what world does the total cost having anything to do with this conversation? Are you seriously trying to imply that because they didn't pay enough, they got what they deserved? Seriously?

    People like you are why we use the term fanboi. Another word that fits nicely is zealot. You are welcome to worship apple (they do make good shiny), but please, have some moderation for crying out loud.

  3. Re:Engadget's Page Refesh = Awesome by C10H14N2 · · Score: 1, Flamebait

    Yes, it refreshes because the BIG GODDAMNED SHINY "AUTO-REFRESH" option at the top is set to "ON," dipshit. The whole fucking point is that you're following along LIVE and want the newest comments at the top so you don't have to keep scrolling to the bottom.

  4. Says a lot about ethics by Dunbal · · Score: 0, Flamebait

    When you're in trouble, smear the competitors too. Well done, Steve. Walked by an Apple store today - still full of the brainless zombies. Fools, money, soon parted.

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    Seven puppies were harmed during the making of this post.
  5. Re:'Bout time by dangitman · · Score: 0, Flamebait

    Jobs' has motive for saying the story is bullshit (especially considering there is a court case that has been granted class-action status). If he did not deny the story, it wil be used against Apple in the case.

    And Gizmodo has motive for making up bullshit stories. Why would you believe them unless they came up with actual evidence, rather than anonymous comments?

    Gizmodo is a third party, and they have been pretty consistent in reporting on both points of view on this issue.

    *Snort* Now that's funny.

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    ... and then they built the supercollider.