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Survey Says Most iPhone Users Love AT&T
Hugh Pickens writes "In a report sure to raise eyebrows, CNN Money claims that despite a very vocal group of detractors, the vast majority of iPhone users love AT&T. A survey released this week by Yankee Group reports that 73% of iPhone owners scored their satisfaction with the carrier as an 8, 9, or 10 on a 10-point scale. The results seem surprising, given the pounding AT&T has taken in the media and on the blogosphere about its service-related issues with the iPhone and AT&T's recent iPad-related security glitch. For its part, AT&T says its network really isn't as bad as many people think. 'There's a gap between what people hear about us and what their experience is with us. We think that gap is beginning to close,' says Mark Siegel, an AT&T spokesman. 'It doesn't mean we're perfect; we still have work to do. But that's no surprise to us, because we have a great network.'" Buried in the penultimate paragraph is the somewhat alarming note that "77% of iPhone owners say they'll buy another iPhone, compared to 20% of Android customers who say they'll buy another Android phone."
Mac/Apple lovers are generally loyal to the bitter end, like devoted followers of most products and can look past most faults. For someone that wants an iPhone, there is nothing else that will produce an iPhone but the real thing, and service level be damned. Besides that, the rumor mill abounds that AT&T's exclusivity is almost over.
Android users come from a more diverse population who are probably not loyal to any one thing but want good 'product' in a smart phone but have no tying factor to the platform. If all you want is what you perceive to be a good smart phone you have many options, one of which is also the iPhone. You may not even know that the next cool phone being advertised is an Android based product since they mask it pretty well. I personally have never had a cell phone I would buy the next generation of, including my Blackberry Storm, but that's a different story since work says that I shall have a blackberry of some variety.
----- - The beatings will continue until morale improves
77% of iPhone users are fan boys/girls
80% of Android users value freedom of choice
I.O.U One Sig.
Too many options. I'm a fairly hard core geek but sometimes you just don't want to be bothered with all the options. They just make things confusing.
Sorry, you just lost your geek cred. Go astroturf on the Apple forums, please
Sheeple.
(other words to fill in for the slashdot comment filter)
No sig for you. YOU GET NO SIG!
In your experience vs. data which Apple has.
I'm wrong because I'm pointing a part of an important PR published during a very publicised debate (hence surely with some oversight), not "clarified" in a manner you'd like despite some other industry heavyweights adressing it specifically? Cute :)
One that hath name thou can not otter
"If Jobs makes a statement that seems admitting some problems, ones very against Apple marketing, then he surely didn't really mean what was said", got it.
Either way, during that PR exchange Adobe specifically made a big deal out of it, so it's not like Steve couldn't clarify the wording...
One that hath name thou can not otter
"X verb" - what is ambitious about it? (with many opportunities to clarify it, for example after such small fish as Adobe build their PR response around that part)
He has no secretary, etc.? He doesn't ever use a spellchecker? He...doesn't need a plumbing at his place to get approval by a pro with certificates? Oh my, he really is a messiah...
(you don't even know how long I use Apple products - but just that, use; not worship)
One that hath name thou can not otter
on the other hand, Windows users seem like average people who own an appliance, and Apple users seem like brainwashed religious cult members. Granted that I bought my wife a Macbook for Christmas and it is so much easier to use than her old PC, but she isn't about to follow the other lemmings of the side of a cliff in the name of Apple.