Survey Says Most iPhone Users Love AT&T

Hugh Pickens writes "In a report sure to raise eyebrows, CNN Money claims that despite a very vocal group of detractors, the vast majority of iPhone users love AT&T. A survey released this week by Yankee Group reports that 73% of iPhone owners scored their satisfaction with the carrier as an 8, 9, or 10 on a 10-point scale. The results seem surprising, given the pounding AT&T has taken in the media and on the blogosphere about its service-related issues with the iPhone and AT&T's recent iPad-related security glitch. For its part, AT&T says its network really isn't as bad as many people think. 'There's a gap between what people hear about us and what their experience is with us. We think that gap is beginning to close,' says Mark Siegel, an AT&T spokesman. 'It doesn't mean we're perfect; we still have work to do. But that's no surprise to us, because we have a great network.'" Buried in the penultimate paragraph is the somewhat alarming note that "77% of iPhone owners say they'll buy another iPhone, compared to 20% of Android customers who say they'll buy another Android phone."

Comments

Not surprising....

[phoebus1553]

Mac/Apple lovers are generally loyal to the bitter end, like devoted followers of most products and can look past most faults. For someone that wants an iPhone, there is nothing else that will produce an iPhone but the real thing, and service level be damned. Besides that, the rumor mill abounds that AT&T's exclusivity is almost over.

Android users come from a more diverse population who are probably not loyal to any one thing but want good 'product' in a smart phone but have no tying factor to the platform. If all you want is what you perceive to be a good smart phone you have many options, one of which is also the iPhone. You may not even know that the next cool phone being advertised is an Android based product since they mask it pretty well. I personally have never had a cell phone I would buy the next generation of, including my Blackberry Storm, but that's a different story since work says that I shall have a blackberry of some variety.