Rogue Anti-Virus Victims Rarely Fight Back

krebsonsecurity writes "One big reason why rogue anti-virus continues to make major bucks for scam artists: relatively few victims ever ask their credit card company or bank to reverse the charges for the phony security software — even when the victims don't even receive the worthless software they were promised. I recently found several caches of data for affiliates of a rogue anti-virus distribution program, and the data showed that in one set of attacks only 367 out of more than 2,000 scammed disputed the charge. A second rogue anti-virus campaign scammed more than 1,600 people, and yet fewer than 10 percent fought the charges."

Comments

Re:potential reason to not dispute a charge

[frieza79]

How many months of bogus $10 charges will you tolerate?

Re:potential reason to not dispute a charge

[Mr. Freeman]

Call back and ask for a supervisor, or their supervisor, or however many people you have to talk to to get to someone who can reverse the charge without changing your number.

Of course, I'd want to change my number. Someone unauthorized clearly has your CC information and can successfully charge money to it. Keeping the same number makes NO FUCKING SENSE. It's like refusing to change your locks after you know that a thief has a copy of your key because last time he broke in he only took $10. HE'LL BE BACK LATER WITH A VAN AND TAKE EVERYTHING IN YOUR FUCKING HOUSE. You're going to end up with some $5000 charge to your card and that's going to be a hell of a lot more difficult to deal with then ten fucking dollars.

Dispute the charge, change your number, and SPEND TEN FUCKING MINUTES UPDATING YOUR AUTO-BILL INFORMATION.