Valve Apologizes For 12,000 Erroneous Anti-Cheating Bans

Earlier this week, there were reports that large numbers of Modern Warfare 2 players on Steam were getting erroneously banned by Valve's Anti-Cheat software. While such claims are usually best taken with a grain of salt, the quantity and suddenness caused speculation that Valve's software wasn't operating correctly. A few days later, Valve president Gabe Newell sent out an email acknowledging that roughly 12,000 players had been inappropriately banned over the preceding two weeks. "The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game." Valve reversed the bans and gave free copies of Left 4 Dead 2 to everyone who was affected.

Comments

Actual email from Gabe

[gravos]

Here is the actual email from Gabe that was sent out:

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Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn't already own the game.

To share your extra copy of Left 4 Dead 2 with a friend, you can 'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn't already own the game, it will now be listed among your others there, and is available for download immediately.

Regards,
Gabe Newell
President, Valve

Re:Customer service

[Vorghagen]

The fucking DRM is NOT what caused this issue. It was the anti-cheating software that got confused when they were in the middle of an update. I hate DRM as much as the next guy but I don't feel the need to blame it for things it has nothing to do with.

Re:Customer service

[Mr. DOS]

Summary's incorrect, as usual. Valve gave everyone affected a free copy of the game to gift to someone else, and a copy for themselves if they didn't already have L4D2. Essentially, Valve gave out 24,000 copies of L4D2.