Valve Apologizes For 12,000 Erroneous Anti-Cheating Bans

Earlier this week, there were reports that large numbers of Modern Warfare 2 players on Steam were getting erroneously banned by Valve's Anti-Cheat software. While such claims are usually best taken with a grain of salt, the quantity and suddenness caused speculation that Valve's software wasn't operating correctly. A few days later, Valve president Gabe Newell sent out an email acknowledging that roughly 12,000 players had been inappropriately banned over the preceding two weeks. "The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game." Valve reversed the bans and gave free copies of Left 4 Dead 2 to everyone who was affected.

Comments

Re:Customer service

[Michael Kristopeit]

there certainly exist people who have made services that haven't YET suffered errors as severe as this one made by valve.

is your vocabulary and logic always so limited when your sarcasm is turned on? why would you ever talk about the capability of errors? i think you meant possibility or proneness or potential for. being prone to errors is not a capability...

Re:Customer service

[Michael Kristopeit]

flamebait for answering a question honestly? retarded moderators. valve drones. serve your master.

Re:Actual email from Gabe

[mrmeval]

Good compensation would be refunding the full amount of the game they'd blocked and any extra paid. The owner keeps their copy of the game and it remains working.