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The Recovery Disc Rip-Off

nk497 writes "The chances of finding a recovery disc at the bottom of a PC box is getting slimmer, as vendors instead take the cheaper option of installing recovery software on a hard disk partition, leaving the buyer with no physical copy of the operating system they paid for if (or when) the hard disk fails. Users can burn a backup disc, but many aren't as diligent as they should be. While some PC vendors will offer a free or cheap disc at the time of purchase, buying one — or even tracking one down — after the fact can be expensive and take weeks to arrive. 'I've had a lot of people that have had this problem,' said David Smith, director of independent maintenance company Help With Your PC. 'One customer recently found his hard drive had gone, but by the time he'd paid £50 for the recovery disc, paid for a new hard drive and paid for the labour of installing the device, it made more sense to buy a new machine.'"

7 of 551 comments (clear)

  1. HP Does this ... by Anonymous Coward · · Score: 5, Informative

    My wife recently bought an HP laptop. It comes with the recovery stuff on a partition.

    You get one time you can burn a physical recovery disk. When we tried it, the process failed. Leaving you with no more tries at a recovery disk, and no recovery disk.

    Very annoying. Combine that with the performance of the laptop, and we won't be buying anything else from HP because they're products are overpriced and crappy. Ripping a CD created MP3 with really bad jitter and noise -- lame for a dual core machine which wasn't doing anything else at the time.

    Posting anonymously because my wife works for HP and we bought it using her discount. :-P

  2. Re:Ah the joys... by Pop69 · · Score: 4, Informative

    But if you happen to buy a piece of hardware at the store that's not on the distribution's hardware compatibility list, it probably won't include a Linux driver on a disc either.

    You mean that you haven't noticed that Windows has a hardware compatibility list as well ?

  3. Re:why can't MS have easy to get iso's for windows by Sycraft-fu · · Score: 4, Informative

    They don't seem to advertise it, but they do. Digitalreiver hosts it for them:

    http://www.mydigitallife.info/2009/10/25/windows-7-64-bit-x64-direct-download-links/

    You require a license to use it, of course, but that is the software.

  4. Re:why can't MS have easy to get iso's for windows by Cheviot · · Score: 4, Informative

    You can just order the disk alone from Microsoft at the Microsoft Supplemental Parts center. 800-360-7561

  5. It gets worse by D.+Book · · Score: 5, Informative

    I recently bought an ASUS netbook which not only came with no recovery discs, but no utility to create recovery media (either optical or USB). If the hard disk dies or the recovery partition is corrupted (e.g. by a failed test restore of your self-created drive image), there's no way to restore the system to its factory state yourself. This has been raised in the ASUS forums and their response is sorry, but you have to return the system to them if you need it restored. Remarkably, people who noted this issue in Amazon.com reviews had their criticism thumbed-down, and ridiculed by "most helpful" reviews containing the narrowminded suggestion that recovery media is unecessary because you can "simply restore from the hard disk!".

  6. Re:It's down to the cost of one disk? by Lumpy · · Score: 5, Informative

    Actually no. I was going to build my own system for my video editor replacement. But I could not touch the price of buying a prebuilt ASUS PC and the parts to upgrade it.

    for the exact same hardware I could not buy my i7 processor, motherboard, and 8 gig of ram for the price of the same + case+DVD drive+1TB hard drive + Win7 license..

    Either Newegg is price gouging, or the pc makers are really undercutting everyone. Plus I got a Win7 OEM license I was able to sell for $100.00... Oh and ASUS gives you a Microsoft OS install DVD.. and the COA sticker peels off easily because it was too new to set.

    --
    Do not look at laser with remaining good eye.
  7. Re:Not only that, but by jedidiah · · Score: 4, Informative

    > The discs are not "recovery discs", but full blown copies of the operating system.
    >
    > Worth the tax to me.

    No they aren't. They are married to the particular model of Apple they came with. They're no more useful than a Sony recovery disk.

    --
    A Pirate and a Puritan look the same on a balance sheet.