MP Wants Official Email Address Kept Private

nk497 writes "An MP in the UK has had his official email address removed from the parliamentary website, because he's tired of getting 'nuisance' emails via online campaign websites. MP Dominic Raab's parliamentary.uk email is currently not listed on the House of Commons' website following a spat with online campaigners 38 Degrees. 'Just processing the emails from your website absorbs a disproportionate amount of time and effort, which we may wish to spend on higher priorities, such as helping constituents in real need or other local or Parliamentary business,' he said, threatening to report the group to the government's data and privacy watchdog if they didn't remove the details from their own website. 38 Degrees says Raab gave them his personal email address during the election: 'it's only since he became a member of parliament with a taxpayer funded email address that he's now said he doesn't want to hear from people,' unless they're willing to shell out for a stamp to write him a letter. The lobby group said Raab likely averaged fewer than two emails from their site each day."

Comments

lemme get this straight

[metalmaster]

a public official doesn't want to be contacted by the public? No one likes to hear the peasants out. Where's the story here?

Re:lemme get this straight

[RogueyWon]

To put this in a bit of context:

I have at times worked in a central policy department in the UK civil service. Dealing with correspondence from MPs to our Minister, usually passing along letters or concerns from the MP's constituent, is a large part of the work of many junior (and mid-level) officials. In my most recent post during a Parliamentary term, the relatively small team I managed would usually have in the region of 20 such letters needing replies, with a week to turn each one around (and our policy area isn't even a particularly high profile one). For MPs, dealing with correspondence is a pretty big part of their job; representing their constituent's concerns in Parliament is what they are there to do, and is one of the ways they can show they are "in touch" with their constituency. The degree to which the MP chooses to get involved in the issue varies; sometimes the constituent's letter (or e-mail) is passed along with little more than "can I have some information so I can respond", but in other cases, the MP might request a meeting with one of the Department's ministers to discuss the issue further, or if he feels he is not getting a satisfactory answer, might raise the issue on the floor of the House of Commons. While officials draft the responses in these cases, Ministers always check them before they are issued and sometimes make edits, or ask officials to take follow-up action.

In any event, writing to your MP is the most effective recourse for a UK citizen who has a problem with the political establishment and most MPs take their duty seriously. Obviously, you are more likely to get positive engagement from your MP if you are writing about a tangible issue that wouldn't otherwise have come to light (eg. your small business is having problems with the planning system, or you believe your employer is violating health and safety law but have been ignored, or something of that ilk) than about one of the large and controversial topics (such as the Iraq war, or the bank bailouts) and MPs are always going to be less likely to get involved in a case that is clearly motivated by an ideology they don't share. But the fact remains that writing to your MP is far more effective than writing directly to a Minister (or the Prime Minister), as the latter will usually just yield a response drafted by an official that has never been near a Minister.

The problem is that in recent years, the system has been somewhat under siege by various pressure groups. These groups do direct, regular and repetitive mail-shots to MPs, with many of them even providing tools to make it easy for users of their website to join in on the action simply by filling in a form. They operate on the principle of "if we say something often and loud enough, then MPs will conclude we are important or in the majority". In reality, all they tend to do is gunk up the system with spam, as MPs struggle to identify the letters and e-mails from their own constituents, asking for help with issues where the MP might actually be of some use.

The MP in this case was wrong to have his official e-mail address taken off the Parliamentary website. That's where I'd expect that many of his constituents would start looking for his details to contact him. However, the greater fault here lies with the self-righteous pressure groups who see nothing wrong with trampling over the system by substituting volume for reasoned argument and resorting to the tactics of the spammer.

Re:lemme get this straight

[iserlohn]

And your point is? Email from these pressure groups are in no way invalid if they are from his constituents. Just because a Tory politician doesn't agree with the stance taken by pressure groups such as 38 degrees, doesn't give him the right to withdraw a valuable communications channel to his constituents. You can be sure that if those emails are in support of the MPs pet project, he would be openly inviting more email correspondence.

Re:lemme get this straight

[SteveFoerster]

Only on Slashdot would an explanation of how snail mail works be modded informative. :-)

He actually reads those mails?

[wvmarle]

I always had the idea that politicians do not read the mails that are sent to them - the higher up the chain the less likely. I would expect them to have a bunch of aides who actually go through those mails, categorise them, and regularly hand summaries to the politician, or forward really important ones directly to his actual private e-mail.

A national politician reading all mails sent by constituents by himself is doing something wrong imho. He has better things to do than spending all day reading mails, as I expect that he will get lots of mails.

How these pressure groups should work...

[awjr]

If a pressure group has a specific issue to address, rather than ask their members to spam their MPs, they should collect signatories and then submit one email to the MPs whose constituants have signed up. The email should also list the set of MPs to whom the email has been sent. It should also provide a respone email address which will distribute the response to the sigantories. If really clever, then the MPs in question come up with a reasoned response each or one official one for each party.

Instead we have this pressure group sending out 700 emails to each of the 600 odd MPs who then have to create an individual response and most need to respond in writing. The cost is enormous.

I can understand why this MP is asking his constituants to write to him. It takes effort. You really have to care about the issue. Sending off an email is easy. Writing a letter and putting in the post shows you actually care.