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BFG Tech Sending Out RMA Denial Letters, 'Winding Down Business'
SKYMTL writes "Once one of NVIDIA's primary board partners, BFG Tech has now officially started denying RMA requests for their supposedly 'lifetime warranty' graphics cards. According to a letter from BFG, they are '...winding down business' and are 'unable to replace' any non-working product. A sad turn of events for the thousands who bought BFG's graphics cards and power supplies."
Here is an interesting thread from HardForum:
http://hardforum.com/showthread.php?s=ad39475190e27b7270fad7c8f5202588&t=1539921
It has an image of the letter, gives a plausible reason why BFG is going down (Best Buy wouldn't carry some of their products).
This isn't just confined to the computer industry or firms that are having financial troubles.
10 years ago or so we bought $5000 worth of leather furniture (http://legacy-leather.com/v2/bigskytrad.html) from http://www.schneidermans.com/. At the time we purchased a LIFETIME warranty, that included lifetime supply of cleaning solution and care products for the top-grain aniline leather.
About year 2, we had one cushion destroyed by a neighbor's small child and a permanent marker, which was replaced promptly and without any issues.
About 2-3 years later we got a package from Schneidermans saying "oh, sorry, here's your package of care products; we've decided to discontinue the 'lifetime' warranty; we would refund your money for the warranty but you got a replacement part so we consider the warranty used and the contract fulfilled. Sorry."
It was probably my fault for not causing a big stink about it, but RL was pretty complicated at the time and I didn't.
But I've always felt screwed that they sold us a lifetime warranty and then arbitrarily decided they just didn't want to support it later.
-Styopa