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ISPs Lie About Broadband "Up To" Speeds

Haffner writes "Ars Technica has an article detailing the difference between ISP advertised 'up to x Mbps' speeds and the actual speeds, in addition to some possible solutions. They find that on average, the advertised speeds were 'up to 6.7 Mbps' while the real median was 3 Mbps and the mean was 4 Mbps. This implies that ISPs were falsely advertising by at least 50%."

2 of 547 comments (clear)

  1. Sneaky, yes. Lies, not quite. by Rary · · Score: 5, Informative

    They find that on average, the advertised speeds were 'up to 6.7 Mbps' while the real median was 3 Mbps and the mean was 4 Mbps. This implies that ISPs were falsely advertising by at least 50%.

    "Up to" doesn't mean "median" or "mean". "Up to" means "up to", as in "maximum".

    That being said, it is rather sneaky to advertise a product by focusing on a theoretical maximum that you may (or may not) experience on the rarest of occasions. It's kind of like selling a limited service as "unlimited". But no one would ever do that, right?

    --

    "You cannot simultaneously prevent and prepare for war." -- Albert Einstein

  2. "Up to" means "less than" by Clovert+Agent · · Score: 4, Informative

    It's standard marketing bullshit. Every time you see "up to" in an ad, replace it with "less than". "Up to 10mbps", "up to 80% shinier hair", "up to whatever". If one out of the entire sample/customer base experienced an anomalous outlier result, they will claim "up to" that. You're statistically unlikely to be the anomalous outlier, therefore you will experience less than what they're claiming.

    "Less than" is more accurate anyway. What you experience may be anything in a wide range of values below that, but you KNOW you won't experience more. So do the mental substitution, and I promise your perception of advertising will change as a result.