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GMail Introduces Priority Inbox

jason-za writes with this quote from a Google announcement: "People tell us all that time that they're getting more and more mail and often feel overwhelmed by it all. We know what you mean — here at Google we run on email. Our inboxes are slammed with hundreds, sometimes thousands of messages a day — mail from colleagues, from lists, about appointments and automated mail that's often not important. It's time-consuming to figure out what needs to be read and what needs a reply. Today, we're happy to introduce Priority Inbox (in beta) — an experimental new way of taking on information overload in Gmail."

36 of 242 comments (clear)

  1. Today I'm proud to announce by Anonymous Coward · · Score: 5, Funny

    Priority Post (beta)

    1. Re:Today I'm proud to announce by Anonymous Coward · · Score: 2, Funny

      Luckily for you it's still in beta, 'cause I seem to have found a bug...

  2. How about good subject lines? by Compaqt · · Score: 2, Insightful

    "It's time-consuming to figure out what needs to be read and what needs a reply"

    How about putting "For action", "For reply", or "For your information" in the subject lines of e-mails?

    It would also be a good thing to put a 1-line summary of the email, followed up with a Details section.

    Of course, this only works from the perspective of the sender, but if you do this when sending e-mails out to people, they might pick up on it.

    --
    I'm not a lawyer, but I play one on the Internet. Blog
    1. Re:How about good subject lines? by Darkness404 · · Score: 2, Interesting

      ...Well, really out of all of your e-mail how much of it is actually sent by an actual, thinking person. The majority of my e-mail goes as follows:

      Reminder that anyone who wants to go to the company picnic can call XXX-XXXX

      Please conserve paper

      Hi, I saw this funny video of a cat running into a wall

      Did you know that sometimes doctors are wrong and people can live longer then their doctor tells them they can?

      Most of the junk e-mail is sent by:

      A) Mass-emailers
      B) Clueless computer users
      and not someone who thinks before they hit send.

      --
      Taxation is legalized theft, no more, no less.
    2. Re:How about good subject lines? by Abstrackt · · Score: 4, Insightful

      It would also be a good thing to put a 1-line summary of the email, followed up with a Details section.

      Isn't that what the subject line and message body are supposed to be for?

      I appreciate that Google is trying to idiot-proof email but it'd probably be a simpler task to train people using almost your exact phrasing: the subject line is a one line summary of the email and the body is the details section.

      --
      They say a little knowledge is a dangerous thing, but it's not one half so bad as a lot of ignorance. - Terry Pratchett
    3. Re:How about good subject lines? by John+Hasler · · Score: 4, Informative

      > ...it'd probably be a simpler task to train people...

      No. Training people is a hopeless task.

      --
      Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
    4. Re:How about good subject lines? by TheRaven64 · · Score: 4, Insightful

      Ideally, a mail client should track how often someone uses the 'high importance' flag. Someone where I used to work used it for every single mail that she sent to mailing lists, and they were never important. In contrast, my editor only uses it for stuff that I actually need to read and respond to urgently, maybe 1% of emails I get from him. A mail client could easily learn that the first person always abuses the flag, while the second person uses it appropriately, and only flag emails from him.

      It could also easily learn which senders always get immediate replies, while others get replies after a few days. Presumably the Google system is using the same sort of learning algorithms that they use for spam, but with this kind of thing as input rather.

      --
      I am TheRaven on Soylent News
    5. Re:How about good subject lines? by DIplomatic · · Score: 4, Insightful

      I appreciate that Google is trying to idiot-proof email but it'd probably be a simpler task to train people...

      Are you serious? I'd take a complex sort algorithm over trusting the people who email me in a heartbeat! I've been begging a client of mine to stop marking his emails urgent for half a decade. Give it up man! Flagging your emails and using a lot of exclamation marks does not make you important!

    6. Re:How about good subject lines? by bennomatic · · Score: 4, Insightful

      Most people are idiots about email. Two of my favorite people in the world are brilliant in so many ways, but they're idiots about email.

      One of these people doesn't know how to use an address book or type in an email address unless absolutely necessary, so all emails she sends are responses to old emails. So if I want to find an email that she sent last week, it might be in a thread that started in 2006. Or 2008. She's not consistent about which ones she responds to.

      The other one always puts "Hey Ben" in the subject. Doesn't matter what it's about; the subject is always, "Hey Ben". even when I change the subject line on response, he'll change it right back to "Hey Ben" when it's his turn.

      I've tried to explain the benefits of good subjects to both of them, but they give me that 10,000 mile stare like I'm speaking Klingon or something.

      --
      The CB App. What's your 20?
    7. Re:How about good subject lines? by xaxa · · Score: 2, Interesting

      I use lots of filters:
      * 95% of opt-in advertising mail goes into the "Boring ads" folder, and is never read. If I'm booking a flight I'll look at some recent emails from the airlines I've used before, in case they've sent me a discount code. The other 5% goes in the "Ads" folder -- stuff I usually read, like emails from my favourite nightclub saying what's on this weekend.
      * Anything from my parents goes into a folder, they email me far too much.
      * Newsletters (from charities, alumni groups, etc) go in a folder, I read them if I'm sufficiently bored.
      * Automated notifications go in a folder. (e.g. Slashdot "A reply has been posted" mails).
      This is especially useful since I bought an Android phone, since I don't get a "Ping!" every time someone tells me I can get a cheap train ticket to visit grandma.

      This new feature sounds like it would do lots of this automatically, which lots of people will probably find very useful.

    8. Re:How about good subject lines? by BrokenHalo · · Score: 4, Funny

      I've tried to explain the benefits of good subjects to both of them, but they give me that 10,000 mile stare like I'm speaking Klingon or something.

      That sounds like a candidate for a suitable (fake) "bounce" message. Maybe something like this...

      "Attention Will Robinson! Your email has been intercepted by a lameness filter. Please try supplying an apposite subject line."

    9. Re:How about good subject lines? by Bertie · · Score: 2, Insightful

      ...And the remaining proportion seems to be sent by the sort of people who think that sending every email as Highest priority will make people pay more attention to them, as opposed to write them off as jumped-up blowhards with no sense of perspective.

    10. Re:How about good subject lines? by Compaqt · · Score: 2, Funny

      Yeah.

      >>Most people are idiots about email.

      >Like top-posting.

      --
      I'm not a lawyer, but I play one on the Internet. Blog
    11. Re:How about good subject lines? by SnowZero · · Score: 2, Funny

      I don't see the problem with that.

      Most people are idiots about email.

      Like top-posting.

  3. Yo Dawg by ultraexactzz · · Score: 5, Funny

    I keep thinking back to our good friend Xibit when I read this article. Yo Dawg, I know you like Gmail, so I got you an inbox for your inbox, so you can read mail while you read mail.

    --
    Never underestimate the potential of Human stupidity. -Heinlein
  4. jason-za wrote that? Really? by ojintoad · · Score: 3, Informative

    Based on his website he doesn't sound like a Gmail engineer but more of a "MSc student in Computer Science at the University of Cape Town where [he does] research how to scale fuzzy crowds on the GPU with CUDA."

    I feel like it's possible that Doug Aberdeen, Software Engineer for Google, wrote that, or someone who represents Doug Aberdeen. It's more likely jason-za just copied and pasted that.

    I really hate writing such snide remarks but come on slashdot editors, how long would it have taken to correctly attribute this stuff...

  5. arms race by corbettw · · Score: 4, Insightful

    So now only emails meeting a certain priority will make it to the top of the list. How long until people figure out how to make their emails have higher priority and start abusing that power, leading the same problem Google just solved? Better to rely on a combination of filters to sort your mail for you as it comes in than try to trust some automated system (that can be gamed by others) to do it for you.

    --
    God invented whiskey so the Irish would not rule the world.
    1. Re:arms race by bunratty · · Score: 5, Funny

      The solution is obvious... Demand email neutrality now!

      --
      What a fool believes, he sees, no wise man has the power to reason away.
    2. Re:arms race by X_Bones · · Score: 5, Insightful

      uh, it's not like they're just examining the X-Priority: OMG CRITICAL header field or anything here. TFA says it's based in part on the people who you email the most, and the emails which you choose to reply to. I imagine it'll work about as well as Gmail's spam filtering (i.e., pretty damn good in my experience).

    3. Re:arms race by jgagnon · · Score: 2, Informative

      It is also based on which ones you READ. So if you read all of those NO-REPLY emails you get then it will still consider them more important than other ones you do not read. If you are one of those people that read everything you get (or at least mark everything you receive as read) then you might be in trouble. And I'm sure this will remain an optional feature for quite some time.

      --
      Remember to maintain your supply of /facepalm oil to prevent chafing.
    4. Re:arms race by natehoy · · Score: 3, Insightful

      And let this be a lesson for metamoderating-by-reply: ratings change. :)

      --
      "This post contains words, known to the State of California to cause thought. Wash brain thoroughly after reading."
  6. Re:Thank god by Abstrackt · · Score: 2, Funny

    Just glad to see /. is back up. I was having serious geek withdrawal there for a while.

    You mean you don't have a local mirror?

    --
    They say a little knowledge is a dangerous thing, but it's not one half so bad as a lot of ignorance. - Terry Pratchett
  7. Spam detection is much easier by saibot834 · · Score: 2, Insightful

    The question is: Can a software that doesn't even know what's Viagra spam all the time claim to take over sorting important mail for you? Filtering important emails sounds much more difficult than filtering the usual spam: One one hand, spam usually comes in bulk; it is distributed to millions of addresses (which provides a way of detecting it) with little variety in regards to content. On the other hand, spam messages do have much more in common (because there are few authors with a handful of different content types) than "important mail", which is created by many different people with a huge variety in regards to content.

  8. I started unsubscribing from mailing lists... by nido · · Score: 4, Interesting

    There's a lot of crap that I used to think was important, or thought I'd be interested in... But the messages just piled up.

    One day i just started deleting. I think I removed 7,000 'conversations' from my gmail inbox in an hour. Now I'm much better about deleting crap emails (without opening them) instead of letting them languish...

    This 'priority inbox' will be interesting... Glad they're thinking about the problem - too bad it won't unsubscribe you from lists automatically. :)

    --
    Learn the rules so you know how to break them properly.
    www.teslabox.com
  9. Intriguing, but... by jbarr · · Score: 3, Informative

    This is intriguing, but it just seems to add yet another layer. Is it really needed? By leveraging Filters and Labels, you can automatically categorize email to whatever you want.

    I also use the "Multiple Inboxes" Labs add-on that gives me a second "inbox" that is defined to display only "starred" items. no matter where the message is (in the inbox of archived with a label) I can always see those which I classify as "important." And by using Filters, this gets done automatically for many messages.

    --
    My mom always said, "Jim, you're 1 in a million." Given the current population, there are 7000 of me. God help us all!
  10. Re:Thank god by elrous0 · · Score: 4, Funny

    Only the one in my bathroom.

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
  11. Don't they already have a tool for this? by stagg · · Score: 3, Insightful

    I thought that's what filters were for. Gmail is getting a bit cluttered with features. The elegance of it was always one of the big wins for me. I'd rather have one simple, configurable feature that allows met do many things than a hundred buttons on my screen. Filters and tags already pretty much covered this.

    1. Re:Don't they already have a tool for this? by DragonWriter · · Score: 3, Insightful

      I thought that's what filters were for.

      No, filters are for categorizing mail by the criteria you have thought through and told Gmail about.

      Priority Inbox is an option that, when you use it, tells Google you want it to do best-guess prioritization automatically, without you telling it any more than "do your thing".

      Priority Inbox will probably be most useful for people who don't want the bother of defining filters, though people who do have explicit filtering rules that are used to categorize mail may also find it useful for prioritizing the stuff that's left in the inbox.

  12. Re:Thank god by Abstrackt · · Score: 5, Funny

    Only the one in my bathroom.

    Ah, you're a TiSP subscriber too eh? ;)

    --
    They say a little knowledge is a dangerous thing, but it's not one half so bad as a lot of ignorance. - Terry Pratchett
  13. Email is overused by hannson · · Score: 2, Interesting

    Simple solution: Unsubscribe

    I used to get over hundred emails a week; newsletters, stuff from mailing lists and lots of emails of almost no importance to me. I unsubscribed from everything, after all we have this thing called RSS so there's no need to get the same information sent to the inbox.

    I also watched a Google TechTalk called Inbox Zero by Merlin Mann and have at most 5 emails in my inbox any day.

    We've got RSS for news, newsletters, IM for short messages like "What's for lunch today?", I feel like mailing lists drown my inbox so I don't let them email me at all, so there are a lot of ways to limit the emails you get each day.

  14. Threading by DirkBalognapantz · · Score: 3, Interesting

    I just wish to hell they would allow users to turn off the threaded conversations. Google has been acting like a smarty-pants little child holding their breath on this one. Finding items around by date (especially when you only know the approximate date) would be so much easier if the just put their big boy pants on and enabled this.

    1. Re:Threading by VJ42 · · Score: 2, Insightful

      Finding items around by date (especially when you only know the approximate date)

      That's easy, in the search box type: "from:abc@example.com after:YYYY/MM/DD before:YYYY/MM/DD" (quotes not included) you can also use it with a whole bunch of other search options: http://email.about.com/od/gmailtips/qt/et_find_mail.htm - you certainly shouldn't 'lose' an email from gmail's archive if you know anything at all about it - Google is good at search.

      --
      If I have nothing to hide, you have no reason to search me
  15. Very useful by D+H+NG · · Score: 3, Insightful

    I've been using this for about 6 months and it's very useful. Mail from people I read and reply to more often usually percolate to the top. Sometimes unimportant mail are marked as "important" but I can downgrade them. Just keep an eye on the "Everything else" pile once in a while, sometimes important mail are mislabeled.

  16. Re:An elegant solution to a non-problem by DragonWriter · · Score: 2, Insightful

    It is also an absolute non-problem.

    I suspect that Google has a lot better handle on their users needs than you do in this area. Your proposed alternative is to get all senders in the world to change their behavior to fit the receiver's preferences. Google's new optional tool allows receivers using GMail a way of getting a reasonable first-cut view of message priority that is based on the receivers treatment of past messages without senders changing behavior. Google's tool, it seems, is more likely to work in the real word.

  17. Re:So... by Ionized · · Score: 3, Insightful

    don't get all self righteous, gmail has had filters forever.

    the priority inbox is like the opposite of spam filtering. that is to say, it works AUTOMATICALLY. some people can't be assed to set up rules and filters and such, but this will do all the work for them.

    so yes, it IS pretty amazing new technology. smartass.

  18. This could be marginally useful by brentonboy · · Score: 3, Interesting

    But what would be really useful is a snooze button for emails that would archive them for a few days (or whatever time you specify for that email) and then have it pop up in your inbox as if new after that.