Best Buy Unapologetic About Charging For PS3 Firmware Updates

donniebaseball23 writes "After discovering that electronics retailer Best Buy was charging ignorant customers $30 for the 'service' of installing updated firmware on PS3s, IndustryGamers got word from the company on its policy. Best Buy sees no problem with charging for this convenience, even though it's something Sony provides to PS3 owners completely free. 'While many gamers can handle firmware upgrades easily on their own, those customers who do want help can get it from Geek Squad, and we continue to evaluate this offering to ensure it meets their needs. The service goes beyond a firmware updates, and includes user account setup, parental control setup and other components,' a representative said."

Comments

Re:but best buy is pre doing and forcing you to bu

[dangitman]

You've gotta love circular logic and intentionally ignoring the obvious to bolster your argument.

What it boils down to is it sensless to argue with you about this because the ethics, or lack thereof are obvious to anyone with a proper sense of right or wrong.

That's hilarious! You talk about circular logic, and then make your argument with the ultimate statement of circular logic - "I know what's right and wrong." Do you understand anything at all about ethics or philosophy? Ethics is meaningless unless you construct your ethical framework first. Simply declaring something right or wrong is outside the realm of ethics.

For example: "Abortion is unethical because anyone with a proper sense of right and wrong knows that abortion is wrong." Do you agree or disagree with that statement? How about "A woman should have the right to have an abortion, because anyone with a proper sense of right and wrong knows that a woman has the right to choose." Any better?

So if it makes you feel any better you can declare personal victory that you've successfully explained away any doubt that this type of practice is completely ok and should continue.

I never said anything of the kind. Personally, I think this practice is scummy and should not continue. But that's not an argument of ethics.

Those of us with a sense of right or wrong, and a sense of how you create credibility and trust with customers long term, will continue along our obviously naive belief systems.

More hilarity! Obviously, someone who has a different perspective on things than you has "no sense of right and wrong" and is naive. Personally, I think your interpretation of things is much more naive.