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Square Enix Attempting Final Fantasy XIV Damage Control

basscomm writes "Just the other day, it was discussed here on Slashdot that Final Fantasy XIV was released into the world as a buggy, incomplete mess. Now, it's been announced that due to 'generous amounts of player feedback' that lots of changes are coming (honest!). And, as a result, anyone who registers their game before October 25th will have their 30-day trial upgraded to a 60-day trial. But will it be enough to keep the game from hemorrhaging players once the free trials end?"

16 of 215 comments (clear)

  1. Probably not. Sorry. by DWMorse · · Score: 4, Insightful

    Not to be pessimistic, but I don't think it's possible to completely rewrite the game in just a few weeks.

    --
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    1. Re:Probably not. Sorry. by RogueyWon · · Score: 4, Insightful

      Indeed. They've got some very, very serious rethinking to do just to get the game to a state where playing it doesn't cause actual pain. I'd say that the top priorities would need to be:

      - A complete overhaul of the user-interface, rewriting it from the ground up. There is basically nothing in the current UI that strikes me as salvagable.
      - Implementation of an auction house or equivalent feature to allow for an actually-workable player-based economy.
      - Performance tuning so that the thing actually runs in a sensible way on even high end PCs. There's a huge mismatch at the moment between the quality of the visuals and the level of performance that a high end gaming PC can achieve.
      - Servers spread around the world, so that the game doesn't feel worse and worse the further you are from Japan.
      - Various other major bugfixes, particularly a fix to the "can't alt-tab out of full-screen mode" bug, which was present in FFXI as well.

      Those strike me as an extremely fundamental set of changes, some of which would involve substantial rewrites of the game engine. Moreover, doing all of that would not guarantee the game's success. It would just pull it up to the kind of level where it doesn't feel actively broken. Even after doing all of that, the game still wouldn't even have begun to compete with the likes of WoW, Eve Online or LotR:O.

      Given that Square-Enix never really made any fundamental changes to the FFXI formula over the years (beyond belatedly adding a windowed-mode option), I can't honestly see they'll even be able to get over the first hurdle. This game looks doomed to me.

    2. Re:Probably not. Sorry. by _xeno_ · · Score: 4, Informative

      If it's not a bug, then Square Enix is hopeless. It's that simple.

      If Square Enix doesn't think that Alt-Tab crashing the game is a critical bug that must be fixed by the next release, then, well, there's no hope for them, because they'll never get to the other glaring "this is a PC and not a console" issues.

      Plus, here's a challenge: explain how crashing on Alt-Tab prevents cheating. The simple fact of the matter is that it doesn't, and even if it did, people were able to release programs that windowed FFXI, thereby making the whole "Alt-Tab" issue moot.

      The real reason Alt-Tab crashes the game is because the PC engine is amateur hour. Handling Alt-Tab in Direct3D is annoying, because it basically means that you have to reload everything into the GPU. The easy solution is to say "screw that" and just crash. It's fairly obvious which route Square Enix went.

      If Square Enix wanted to fix the game engine, they should just throw the entire thing out and license Unreal or another game engine. Their current engine is hopeless. But it's the whole "not invented here" thing taking over, so we'll never see a capable PC game from them.

      I was hoping that their experience in FFXI would have taught them some lessons on how to make a PC game, but it's obvious that it hasn't even taught them lessons on how to run an MMO.

      I'd love to see them make a competent Final Fantasy-based MMO, but their current offerings show that they're incapable of doing so. It's kind of sad - Final Fantasy XI showed that there is potential in a Final Fantasy MMO, but it along with Final Fantasy XIV have proven that Square Enix will never be able to realize that potential.

      --
      You are in a maze of twisty little relative jumps, all alike.
    3. Re:Probably not. Sorry. by Tridus · · Score: 4, Insightful

      It does. Being able to alt+tab without crashing is a fairly basic requirement. See: http://msdn.microsoft.com/en-us/library/ee417691(VS.85).aspx

      "Games must not attempt to disable standard task switching. Games must not disable the ALT+TAB keyboard shortcut. Games are allowed to disable accessibility keyboard shortcuts, as described in Disabling Shortcut Keys in Games. "

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      -- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
    4. Re:Probably not. Sorry. by St.Creed · · Score: 4, Interesting

      Never viewed it as too big a deal, if you really need to alt+tab out then you aren't really playing your game anyways.

      The developers were with you on that. And that's one of the reasons why World of Warcraft blew the competition out of the water.

      I played several games before WoW came out. Horrible, bug ridden messes (EVE Online was the worst offender here, although it kinda survived despite that. But the day before release they patched it and they actually re-introduced most bugs from the last 3 patchrounds). And it was accepted because "everyone did it like that".

      And along came Blizzard with the beta for WoW - and it didn't crash. It just ran. Flawlessly. My friends and myself all bought it and played it for years because we could see the quality control behind it and thought "if something's wrong, they'll fix it - because they've already shown their level of commitment". I think I've had about two crashes over the years - both caused by addons, not the game itself.

      Seriously: this attitude that you can deliver a subpar product because, hey, there is no choice anyway - look where it got WAR? Everquest? Star Wars Galaxies? Tabula Rasa? Earth and Beyond? All gone. And Final Fantasy is next, and that's not just because of ALT-Tab, but because of what that attitude tells me as customer about their customer care. Or lack of it.

      --
      Therefore, by the (faulty) logic you're using, you're just a cow with a keyboard - osu-neko (2604)
    5. Re:Probably not. Sorry. by geekd · · Score: 4, Funny

      Most of your time in the game involves long periods of waiting

      sounds like a great game.

  2. SE Stole My Play Time by ThePolkapunk · · Score: 4, Interesting

    I already stopped my subscription to FFXIV. Even though I still had two weeks left before 30 day trial would've been over, they already disabled my logon. To me, this seems inexcusably bad. I paid for the game, which includes 30 days and they haven't given that to me. There's no way I'll be coming back.

    --
    Dear diary: Today I stuffed some dolls full of dead rats I put in the blender.
  3. The game needs more time... by Wain13001 · · Score: 5, Informative

    As a long time player of FFXI, as well as several other MMORPGs, my feelings were that a lot of the highly negative reviews were really harping on subjects that for the most part were irrelevant. That being said there is a LOT of work necessary to get this game going. I was about to cancel my subscription and wait 6 months and see where they were at.

    AH, Interface issues, Repeating terrain graphics are all things that actually didn't matter much to me. I don't mind having to learn a new way of doing things for a new game. What got me frustrated quickly was that the world seemed to have no content.

    One of the things I like about FF games is that when you're in a large city it tends to be well-developed, with lots of weird little quests among various townsfolk, and lots of hints about up and coming content that you won't see for hours, levels, or even at all depending on how you play. None of that is present in the game currently. Every step of the one major town quest (which is a chainquest) feels like a tutorial exercise (which it is of course)...not like environment deepening material.

    The world is simply not alive enough. If you run around outside there are few monsters...no killer bunnies...95% of the mobs are instantly generated for a specific person's grind-quest and aren't attackable by anyone else.

    I love FFXI, I love slow worldly feeling MMOs and regular RPGs, but at this point the game is a series of grindy-quests that you pick and choose at with no end-goal in sight...there is one story-arc quest line that gives you very little and reoccurs in your progression extremely infrequently.

    At the moment the game feels like they got their basic systems down, but they've got nothing actually in the game that's game-like yet.

  4. Re:What's the appeal of those games? by kestasjk · · Score: 4, Insightful

    They're fun (Generally, maybe not this one)

    Now someone explain to me the appeal of poems. As far as I can tell they're nothing but crazy poetic crap.
    That can't just be because they're not to my taste or I haven't put the time into appreciating them, they're just crap.

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    // MD_Update(&m,buf,j);
  5. How bad is it? by Kjella · · Score: 5, Interesting

    Let's say what gamerankings says:
    Final Fantasy XIV: 51.43%
    Daikatana: 54.08%

    That's a "throw it in the garbage bin and start over" rating.

    --
    Live today, because you never know what tomorrow brings
  6. Here's some damage control by dominion · · Score: 4, Interesting

    Now would be the time to announce PS3 remakes of Final Fantasy VI and VII, available together for $29.

  7. Re:There aren't enough fixes in the world for this by Moryath · · Score: 4, Insightful

    The underlying problem is, Final Fantasy doesn't belong in an MMO. And after the way FF13 ("world's most advanced corridor simulator, fuck even the illusion that you have sidequests") turned out, Square had better turn things around in a big way or 15 will be the final nail in the franchise.

  8. It's too late, and the game is too far behind by Tridus · · Score: 5, Informative

    Having played this game and read the list of "updates", they don't have a prayer. The "updates" are more like basic features and UI stuff that no serious MMO would launch without.

    - They're adding a way to "search retainers in a ward for specific items." aka: Functionality like an auction house. It's good that they're adding this. It's not good that they launched the game with a system that was so completely and fundamentally broken at the design level that it never should have been let out of alpha. Seriously, someone thought it was a good idea to make players wander around from retainer to retainer in the hope of finding item that they need, in a game where crafting is heavily dependent on player made inputs? Have these people ever played a MMO?

    - They're also adding a shortcut to reply to whisper messages directly. Which is good, since you can't right now. Again, who ever heard of a MMO where you can't reply to messages? This isn't rocket science, it's the most basic chat functionality on the planet. (While they're at it they should make message size limits something slightly larger then a twitter message.)

    - They're adding a way to let you scroll the map with the mouse. Seriously. Go read it yourself. You can't scroll the map with a mouse. In a PC game. I can't make shit this stupid up.

    These are just some of the changes. They're also hitting the broken targetting system (target, pick a spell, then... target again? For real? Who thought this up?). Hopefully they do something about the poor performance and terrible stability of the client. But it won't matter.

    You only get one chance to make an impression in the MMO market. Recovering from the perception that you've got a bad game is extremely difficult after the fact. This game has nothing going for it except that it's pretty (if you spend enough on a computer that can actually run it with acceptable performance). In basically every other area, it's inferior to that other game that has 12 million players and just happens to have an expansion launching at the same time as the patch that will add basic functionality to FF 14.

    And if you get past that, shortly after there's some Star Wars MMO coming out. Between those two games, a buggy PS3 port with the worst UI a MMO has ever seen has no chance of recovering. It'll be running at 80,000 subs (if they're lucky) in 6 months. Fortunately for them, it's really meant as a PS3 game anyway and on the PS3 the competition is much weaker.

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    -- "So they told me that using the download page to download something was not something they anticipated." - Bill Gates
  9. Re:Patch due in "Late November" by _xeno_ · · Score: 4, Informative

    Yeah, and that patch is basically full of bug fixes and things that should never have missed beta. Like being able to sort your inventory or reply to tells.

    Also note that "late November" is just long enough for the extended free trial to have run out.

    --
    You are in a maze of twisty little relative jumps, all alike.
  10. Apparently they think EQ still reigns supreme by Sycraft-fu · · Score: 4, Insightful

    Back in the Verant days, yes, MMOs were dicks to their players and that was ok (well ok in that people would put up with it). You canceled your account, they deleted your character and other silly punitive measures like that. However WoW showed everyone that isn't how you do things. You be nice to players. Cancel your account in a rage? No problem you can keep playing for all your paid time. You wanna come back later, even years later? No problem, all your characters are just as you left them, database space is cheap. Get really mad and delete your characters? No problem, they can be recovered from backup. Someone steal your account and sell all your hard earned shit? No problem, they can trace that and recover to an earlier state.

    That is how things should be done and, no surprise, what gamers want now. Once Blizzard started doing that, other companies learned. SOE went and screamed at EQ's developers and producers and they went and recovered all the deleted characters and sent out a "Please come back and play we've restored your shit," e-mail and EQ and EQ2 now operate similar to WoW.

    Square sounds like they are still in the old "Us vs them," mentality. The users are the enemy, and if they do something you don't like, such as cancel their account, they need to be punished. No, sorry guys. As a subscription service with lots of competitors, you are in the customer service business. That means making your customers happy PARTICULARLY your angry ones. If someone leaves in a huff, you want to be nice to them. Tell them "We're sorry to see you go, feel free to play out the remaining time, and come back any time you like." Maybe then later they change their mind. If you are a dick about it, more likely they do write you off forever.

    Also I could potentially see this opening them up for a lawsuit. If the agreement is X dollars buys you Y days of access, and there are no refunds for partial time, then I can't see how it is ok to refuse to provide the complete paid time. If I call and cancel my cable, they'll shut it off immediately. However they will also refund all unused time. If I call and cancel my AC service contract, they won't refund my money, but it'll continue for the rest of the time I've paid.

  11. Re:3 lessons in MMORPG delpoyment by Rogerborg · · Score: 5, Funny

    Counter-point one: the Japanese people are basically Klingons - they hate and despise everyone else, and will have no problems in tilting the playing field in favour of the Homeland. Japanese studios would rather lose 100 US subscribers due to unplayable than one domestic one due to being pwned by gaijin scum, not because it makes financial sense, but just because we are Klingons.

    Counter-point two: the PC release is just a beta for the PS3 version. There are six PCs in the whole of Japan, and five of them are used exclusively for hentai. Nothing that happens on PC matters. I doubt they'll even support the PC after the PS3 version ships.

    Counter point three: the players who matter have no expectations, beyond being able to dick around with midget cat rabbits, or whatever the hell those munchkins in FF are. The players who matter are all Japanese, although Wapanese are also welcome as long as they don't get uppity. Being insular is an implicit design goal, not a failure.

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